Should I be Worried?

[TheBeginning]

Long story short, I dropped my G70 off 6.5 weeks ago for two minor repairs. Replace sunroof weather strip (pictured) and infotainment screen (not my pic, but mine looked the same). Getting ghosted by the dealership. The few times I got a hold of my advisor they gave an excuse like they needed another part, the glass guy didn’t show up, or the tech was out.

Part of me thinks they damaged it and they’re trying to buy time. Should I be concerned?

 

[Hueydriver]

I would show up at the dealership and ask to see your car!

 

[TheBeginning]

I would show up at the dealership and ask to see your car!

That’s a good idea. I’ve considered it, but the dealer is an hour away, so haven’t had time to drop in during business hours. I was in the area on a Sunday night, but the car was not on the lot. Either inside the garage or at the managers house…

 

[steveinarizona]

That’s a good idea. I’ve considered it, but the dealer is an hour away, so haven’t had time to drop in during business hours. I was in the area on a Sunday night, but the car was not on the lot. Either inside the garage or at the managers house…

Do you have a loaner? If so...put on the miles on their car!!! There is definitely something going on.

 

[19 G70 3.3T]

This definitely sounds fishy to me...

 

[steveinarizona]

Do you have the 360 camera system on your car? If so, try using the Genesis app to view the car remotely. If they are working on it, they may have turned off the battery so the remote system won't work. But if it is at the Manager's house (haha), you should see his garage.

 

[TheBeginning]

Do you have a loaner? If so...put on the miles on their car!!! There is definitely something going on.

Yes, that’s a positive. Having a loaner makes it tougher to complain.

Do you have the 360 camera system on your car? If so, try using the Genesis app to view the car remotely. If they are working on it, they may have turned off the battery so the remote system won't work. But if it is at the Manager's house (haha), you should see his garage.

That’s a great idea. I have a ‘20 which has 360 cameras, but not connected to the app. Also, I let my app subscription lapse for the summer. Last week I payed for a month to hopefully get the car status/location, but it was unable to contact the car. Luckily my dash cam is set up. Hopefully they kept it on when servicing the car.