Open Letter to Genesis Motors - How I'd Improve the GV60

[ljnelson109]

There’s at least one small issue for those of us (old folks) who wear progressive lenses. The focal length of the upper part of our glasses is set for distance, and this works great with a mirror that reflects distant objects. It’s also great that the rearview mirror is up “high”, matching the upper part of the glasses. But when that mirror is replaced by a TV screen, that screen is actually a near focusing object that requires use of the lower part of the progressive glasses. In order to see the close TV screen, I have to tilt my head way up, messing up vision elsewhere. Very bad. The solution might be some sort of TV screen with a built-in lens that puts the image in a distant field.

This is a good point. I do wear progressives and in my first car with HUD I honestly thought that it was blurry. Then I realized I could move around and find a spot that was crystal clear. Ironically, I don't find this to be quite as bad in the GV60, or maybe I have just trained myself to use the correct part of my lenses! Either way, good point.

 

[Looney100]

Huh? I absolutely LOVE the blindspot camera. I hadn't considered it before, but do think that the rear view requires some precision that may be missing from a camera feed.
As I'm backing into a space, I need a true sense of where external objects are in relation to the car. With the blindspot camera, I generally just need to know whether something is there or not.

 

[ljnelson109]

Good points/arguments on the digital rear view. So, okay, how about we just don't have a completely unnecessary spoiler blocking 1/4 of our rear window (that also lacks a rear wiper). It seems like that rear window is a weak link in the design.

 

[gvjim]

Huh? I absolutely LOVE the blindspot camera.

I'm with Steve - I find the blindspot camera to be pretty much useless. Before I got the car I was really looking forward to this feature, but the reality of it was a big letdown for me. Tesla shows this camera in the center screen, and that was more useful. I think because the display is bigger, and also not ever blocked by the steering wheel. Fortunately I find the GV60 combination of the big mirrors and the radar based blind spot monitor system to be excellent. I feel much more confident about lane changes than I ever have in any other car, especially at night.

how about we just don't have a completely unnecessary spoiler blocking 1/4 of our rear window

I don't have any complaint about this. When I'm driving forward, there's not much I can do about what's directly behind me anyway, especially since the obstructed view is across the low edge of the window. Before the GV60 I drove a Prius that had an almost identical spoiler, and I never found it to be a problem. In fact, it's often a plus as it will often block the direct glare from headlights behind me. When driving in reverse (parking) the cameras provide much more useful information than looking out the rear window. I love that the cameras work really well no matter how dark it is. Low light was definitely a problem in the Prius.

with HUD I honestly thought that it was blurry

Also make sure that you're not using polarized glasses - those can render a HUD nearly invisible. I had Ray Bans that would only work if I tilted my head 90 degrees sideways - not an ideal driving position! I bought a pair of Flying Eyes glasses and they are fantastic. They are designed for pilots which requires non-polarized to see the cockpit displays. They are also amazingly light and comfortable.

 

[Looney100]

I'm with Steve - I find the blindspot camera to be pretty much useless. Before I got the car I was really looking forward to this feature, but the reality of it was a big letdown for me. Tesla shows this camera in the center screen, and that was more useful. I think because the display is bigger, and also not ever blocked by the steering wheel. Fortunately I find the GV60 combination of the big mirrors and the radar based blind spot monitor system to be excellent. I feel much more confident about lane changes than I ever have in any other car, especially at night.

Interesting... I had a Model Y as a rental for several weeks during the summer of 2023 and absolutely hated to positioning of the blind spot camera. I felt like I had to move my gaze too far away from the road to see anything that was displayed on the screen. I like that I don't have to redirect my gaze much to see the GV60 cameras.
I have my steering wheel and seating position setup to minimize obstruction from the wheel, but certainly agree that it can pose an obstruction.

 

[gvjim]

I had a Model Y as a rental for several weeks during the summer of 2023 and absolutely hated to positioning of the blind spot camera.

Yes, I also rented a Model Y and at the time I disliked the positioning of the blind spot camera in the center. But in retrospect, it was actually better for me than the placement in the cluster screen.

Of course in general I greatly prefer the GV60 to the Model Y.

 

[steveinarizona]

This is a good point. I do wear progressives and in my first car with HUD I honestly thought that it was blurry. Then I realized I could move around and find a spot that was crystal clear. Ironically, I don't find this to be quite as bad in the GV60, or maybe I have just trained myself to use the correct part of my lenses! Either way, good point.

Different progressive designs have different display areas for close, middle and far. If you change progressive lenses (different maker or different model from the same maker) that could account for the change.

 

[steveinarizona]

Good points/arguments on the digital rear view. So, okay, how about we just don't have a completely unnecessary spoiler blocking 1/4 of our rear window (that also lacks a rear wiper). It seems like that rear window is a weak link in the design.

I don't have an opinion on the rear wiper (if it ever rains here I will try to remember to post my experience) but I believe the small rear window alternative would have been metal leaving what is now the top window as the only window. Please, someone correct me if I am wrong, but I believe that the designers have the spoiler where it is for efficiency reasons. If I am correct, then I prefer having the small window to having it replaced by metal. See, for example, the BMW X4/X6; the Mercedes GLC Coupe SUV; The Porsche Macan, etc.

 

[Jeffdawgfan]

I really don't need a wiper back there. I don't think any sedans have rear wipers. Wipers just highlight a clean/dirty area as they rarely cover much of the rear window. I put rain-x on the rear window every time I wash the car and the water just beads and runs off. The spoiler just ads to the cars profile IMHO.

 

[Artie Shane]

I really don't need a wiper back there. I don't think any sedans have rear wipers. Wipers just highlight a clean/dirty area as they rarely cover much of the rear window. I put rain-x on the rear window every time I wash the car and the water just beads and runs off. The spoiler just ads to the cars profile IMHO.

I agree with all of this. One thing, though... the spoiler actually keeps kicked-up muck from hitting the rear window. The glass below it gets trashed, while the main portion stays relatively clean. Of course, the area under the spoiler doesn't get the direct rain to wash it off either.

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[Looney100]

I agree with all of this. One thing, though... the spoiler actually keeps kicked-up muck from hitting the rear window. The glass below it gets trashed, while the main portion stays relatively clean. Of course, the area under the spoiler doesn't get the direct rain to wash it off either.

The rear aerodynamics of the car are awful. Everything from the spoiler down gets filthy. With our current messy winter roads, I’m regularly clearing off the taillights, camera, sensors, and license plate. Opening the rear hatch leaves one’s hand filthy.

 

[noremacnova]

The rear aerodynamics of the car are awful.

Haha, it all depends on what your priorities are! The aerodynamics are likely highly optimized to minimize drag and improve battery range. But, of course, that optimization could be at odds with keeping the glass clean

 

[EVsquatch]

The rear aerodynamics of the car are awful. Everything from the spoiler down gets filthy. With our current messy winter roads, I’m regularly clearing off the taillights, camera, sensors, and license plate. Opening the rear hatch leaves one’s hand filthy.

I second this. The rear is my least favorite profile of the GV60 (with the side being my favorite). The rear has way too much Pontiac Aztec Vibes for my taste.

I would have loved a rear view mirror camera to overcome the limited visibility - which is still better than the Tesla Model Y in my opinion.

Rain-x helps with the rear window but when it gets dirty while driving your visibility is compromised until you pull over and clean it. Personally, I'd rather have a rear wiper.

 

[Looney100]

Haha, it all depends on what your priorities are! The aerodynamics are likely highly optimized to minimize drag and improve battery range. But, of course, that optimization could be at odds with keeping the glass clean

Excellent point! I hadn't considered that.

 

[Looney100]

Thinking of the title of this thread, another member's recent post, which included a comment that the dealership wasn't returning their calls, and some recent similar experience of my own - brings me to this hot take:

Genesis needs to focus on fixing their organization/culture/people much more than they need to improve the GV60. Whenever someone asks me how I like my car, my response is along the lines of "I absolutely love the vehicle. However, the service experience and customer support is horrendous."

I may have a couple gripes here and there about the GV60, itself, but overall I love the hardware. If I think of what has bothered me most about my experience with the car - virtually all of it would be easily fixed if they had the right people, with the right tools, and right motivation.

• Issues raised by those on this forum must be at least 5:1 about poor service/responsiveness than vs. mechanical/hardware issues.
• Most of us regularly have poor interactions with dealership personnel. There are a couple of us that are notable exceptions, and the rest of us read their posts with great envy.
• Escalation/engagement with Genesis HQ in Canada and the US often seems futile. Their responsiveness and capability/desire to correct issues seems no better than the dealerships.
• Software issues are regular gripes - many of them have been going on for extended periods. These could be easily corrected with changes to code, if Genesis employed capable individuals that cared to fix them.

My message to Genesis would be to take some time to work on their people so that the brand can actually live up to its promise. Many of us are drawn in by excellent quality products and a compelling value proposition, overall - and then become disillusioned when our ownership experience is so far from what the marketing materials say. If they want to be successful in the luxury space, the bait-and-switch has to stop. After purchasing our first Genesis, we need to be made repeat buyers and advocates to the brand, not reselling the car quickly or saying 'never again' to avoid perpetuating our frustrations.

 

[Jeffdawgfan]

I guess we are one of the few that have actually had a good experience with Genesis customer service. While our GV60 sits in the shop awaiting the screen replacement a Genesis rep named Veronica calls at least twice a week to see if she can help in any way or if we need anything. She has contacted the dealership and the supply chain to see if part can be expedited. There is only so much she can do but she at least tries. As for the dealership, it is not their fault the screen failed. It is also not their fault that they are having to await the part to finish our repair. They did give us a nice GV70 RST to drive as a loaner for the past three weeks. My on frustration is that the car has been in the shop longer than we had it to drive. Genesis does need to own up and submit a TSB or recall for that lot of screens that is failing during a OTA update.

 

[Sampras]

Dear Genesis,

Please, please, please add heated seats to the list of functions we can control using remote climate start in the Genesis connect app. Thanks!

Your friend,
Sampras

P.S. Please!

 

[Zcd1]

Dear Genesis:

Please add road-trip planning technology similar to Tesla and Rivian to your NAV system.

Alternatively, license ABRP for use in your cars.

The current offering is way behind state of the art and severely limits Genesis EVs’ practicality for road trips.

Thank you.

 

[ideutsch]

Thinking of the title of this thread, another member's recent post, which included a comment that the dealership wasn't returning their calls, and some recent similar experience of my own - brings me to this hot take:

Genesis needs to focus on fixing their organization/culture/people much more than they need to improve the GV60. Whenever someone asks me how I like my car, my response is along the lines of "I absolutely love the vehicle. However, the service experience and customer support is horrendous."

I may have a couple gripes here and there about the GV60, itself, but overall I love the hardware. If I think of what has bothered me most about my experience with the car - virtually all of it would be easily fixed if they had the right people, with the right tools, and right motivation.

• Issues raised by those on this forum must be at least 5:1 about poor service/responsiveness than vs. mechanical/hardware issues.
• Most of us regularly have poor interactions with dealership personnel. There are a couple of us that are notable exceptions, and the rest of us read their posts with great envy.
• Escalation/engagement with Genesis HQ in Canada and the US often seems futile. Their responsiveness and capability/desire to correct issues seems no better than the dealerships.
• Software issues are regular gripes - many of them have been going on for extended periods. These could be easily corrected with changes to code, if Genesis employed capable individuals that cared to fix them.

My message to Genesis would be to take some time to work on their people so that the brand can actually live up to its promise. Many of us are drawn in by excellent quality products and a compelling value proposition, overall - and then become disillusioned when our ownership experience is so far from what the marketing materials say. If they want to be successful in the luxury space, the bait-and-switch has to stop. After purchasing our first Genesis, we need to be made repeat buyers and advocates to the brand, not reselling the car quickly or saying 'never again' to avoid perpetuating our frustrations.

You’re spot on here.

 

[Zcd1]

You’re spot on here.

Porsche Taycan forums show similar types of discontent.

It would seem that it’s not just a Genesis thing - it’s a “legacy mfr building EVs” thing.