Genesis Recall

[EdVoylesHyundai]

Have seen several posts where you guys have taken cars in for this recall...Campaign-56 for the ECM. Can anyone comment on the results of that "tweak."

I just got the call today, and quizzed the dealer on why the notice was not on the Hyundai Service website. [since there have now been newer TSBs posted]. He said he had 'no clue', and he was 'directed' to call all current owners and get them to bring their car in. He said it would take 45-90 minutes but would offer nothing in terms of what they were going to do. "It's just an update we need to install" was the response.

Am I being overly paranoid, or do others sense Hyundai is trying to hide or cover something up here. If they indeed have a major 'screw up', I could see why they wouldn't want a TSB about it to make it public in the midst of the 87mil roll-out campaign. But it is disturbing that they won't tell the owner of the car what they are doing to it. It's almost like the dealers have no clue either. Korea has shipped them a disk, and told them to 'install it.' If they wanted to keep it 'secret', they could have waited for you to come in for your first service or adjustment, and just done it. The fact that they can't wait, indicates to me that this fix is for a serious problem, that they do not want in the public domain. If they notify you, and you don't bring the car in, they can use that notification as proof that you were told on such and such a date, and chose not to comply.

Perhaps EVH can shed some "internal light" on this issue.

There is no point in trying to "hide" anything regarding TSB's or recalls. All of that info is available to the public. Attempting to hide anything would make them look foolish. The urgency stems from the fact that they want to get this done as quickly as possible and on every car possible so that there are not Genesis drivers out there running around on outdated software. Plus, a 2 year old TSB is less likely to be caught since it is no longer a "current" issue that the service advisors and techs are actively looking for.

As for the dealers knowing what the TSB is supposed to fix, that's hit or miss. In this case, it was a simple software patch that didn't really affect anything, so all but the most hardcore "enthusiasts" probably noted that the TSB existed, that it was for an ECM reprogram and then moved on with their day. Very few people actually ask, "Well, what exactly is getting reprogrammed in the ECM?" Now, if this was a recall for a safety item, or something like that, I would be surprised if anyone didn't know what it was and the details behind it.

I hope that helps.

 

[musher51]

Very few people actually ask, "Well, what exactly is getting reprogrammed in the ECM?"

True, but in my case, you've run into a guy that's managed firmware engineers for years, so I'm used to asking for a 'change list', e.g. a detailed inventory of what's changed since the code was last 'frozen'. That part of me is inclined to ask "what's being changed, and why is HMC anxious to propogate the upgrade ASAP?

On the other hand, my car spent the day at the dealership today for a long list of odds 'n ends, and when I quizzed the service manager about the purpose of T56, he couldn't tell me, and I choose not to pursue it further (call it FW mgr's intuition...it ain't gonna kill me)...

 

[Richard Ft. Lauderdale]

Had my car in for the T56 recall today. I asked the service rep if he knew what the recall was for. His best explanation was that it was a software upgrade. He could not explain what the upgrade did. I told him about losing data in the GPS system. He said "Well maybe it will fix that." So he had no clue. It was completed pretty quickly. I arrived early for my appointment and they took the car right away and I was gone in probably about a half hour.
I talked to the guy who sold me the car. He said they had not received a V8 yet. This was at Coconut Creek Hyundai in South Florida.

 

[Simonwpb]

I got the call and took my Gen in for the TSB computer upgrade. He said it had something to do with the horsepower. I got my first oil change at 3,100 miles. I was in and out within 90 minutes minus $30 for service.

I also got compliments on the wings, and was asked where to buy them. My sales rep walked by, she said the general manager had just installed wings on his car. They have sold 8 Genesis so far. (The #1 Hyundai dealer in September was Planet Hyundai in CO. Read that on a wall poster)

 

[BaywayRic]

(The #1 Hyundai dealer in September was Planet Hyundai in CO. Read that on a wall poster)

Interesting! Not sure where that is in CO, but I stopped into the Colorado Springs dealer on the 3rd to see if they had any V8s. [they didn't]. We chatted a bit and they admitted to getting their first car in July, have 8 on hand and have not sold ONE. Apparently the CO folks are really into AWD, and are not jumping on the RWD Genesis.

 

[Marty638]

Got a postcard for a t.79 recall. Any idea what it is?

 

[moose66]

There is another thread which has been active today talking about an issue with the airbags. You may want to check that out to see if it is the same thing. I think it is. Looks like you might be in the first handful of folks on this site who have received notification.

 

[Mark_888]

Interesting! Not sure where that is in CO, but I stopped into the Colorado Springs dealer on the 3rd to see if they had any V8s. [they didn't]. We chatted a bit and they admitted to getting their first car in July, have 8 on hand and have not sold ONE. Apparently the CO folks are really into AWD, and are not jumping on the RWD Genesis.

AWD is certainly popular, but the majority of folks have FWD. Not that many BMW's or Mercs either (relative to other cities). Most people who have a RWD car also have another car that they can drive if it snowy.

I noticed that a lot poeple on this forum up north just get snow tires for the winter, but in most of CO there are relatively few days were you want snowtires and they don't work so well on dry pavement, but when those snowy days come in Colorado then RWD can be a problem. There are just too many other choices that have FWD or AWD.

 

[Marty638]

I received a card last week telling me to call dealer about a T.79 recall. They said it related to an update on the airbag control module. Fix is supposed to take 45 minutes. Scheduled for next week.

 

[Gimli]

I just got the call today, and quizzed the dealer on why the notice was not on the Hyundai Service website. [since there have now been newer TSBs posted]. He said he had 'no clue', and he was 'directed' to call all current owners and get them to bring their car in. He said it would take 45-90 minutes but would offer nothing in terms of what they were going to do. "It's just an update we need to install" was the response.

A TSB (Technical Service Bulletin) and a recall are NOT the same thing. They are very different actually.

A TSB is a way for the manufacturer to update or provide more information than what was included in the service manual when it was released. They can cover new diagnostic procedures, new service processes, describe in more details problems that have become somewhat common and how to deal with them, etc. A TSB rarely requires all vehicles to be brought back to have it done. It's just information available in case a customer shows up with the problem described.

A recall is a process made necessary due to safety issues with a specific, identified, set of vehicles (can be a whole line or just a subset) and are generally conducted in coordination with both the NHTSA and Transport Canada. Sometimes a recall can even be ordered by the NHTSA or Transport Canada if the manufacturer is not willing to voluntarily recall vehicles to fix a specific safety issue. A recall is a mandatory procedure that has to be done on all vehicles affected and the manufacturer, by law, has to do everything he can to contact the owners of those vehicles and get the vehicles in ASAP to have them fixed.

Sometimes a TSB may be necessary for the manufacturer to tell service personnel how to address a specific recall but it is not always the case. Just because a TSB is not issued in conjunction with a specific recall doesn't mean anyone is trying to hide anything. It just means that the current service manual already includes the information necessary for the service personnel to action the recall.

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[Allen42]

How can I know what has been done to my Genesis regarding these "recalls"? I bought the car out of state, and can't just run the car back to them to find out.

 

[moose66]

More than likely, cars that are on lots have already been updated as directed by Hyundai corporate with all TSB's and recalls before you purchase them. I don't think it matters where you bought the car or live. The dealership should have submitted paperwork to corporate which provides them the address you provided when you made the purchase. Any recall info will get to you through the mail. And of course if it was major, you would hear about it through media outlets, etc. Just as with service/maintenance you can go to any authorized Hyundai dealership for info if you are concerned.

 

[w211e46]

Ah, recalls like this are really not a big deal.

Take this in comparison:

I have an E46 M3. In 2003 there was a recall to replace all rod bearings, which may fail and cause catastrophic engine failure. I didn't hear about this recall until after my engine seized while I was driving on the highway and bits and pieces of the rod bearing broke a hole through the engine block. Fun

THAT was poor response to a potentially life theatening issue.
Btw, from what I've read on Korean hyundai forums, actual people who've had problems from this ECM issue were few and far between.




Oh, and this being my first post, I guess I should introduce myself! I'm an avid car enthusiast (of all makes!) and recently decided to sell my 03 M3 to pick up a Genesis. I recently got married and decided to get something much more practical. We also have an 06 E55.

 

[wheines]

Brought the car in today for a tire rotation and oil change and was informed that they did a ecu reflash 00c04ro TB9 update.

Anyone know where I can find out what this update has done and why?

 

[PSL]

I believe the answer to your question can be found here:http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=5642

I think it fixes an erroneous fault that makes the check engine light turn on.

 

[wheines]

You are probably correct.

Thanks for the reply. I should have been more inquisitive at the service department.

 

[PSL]

It's all good. The only reason I knew is because I was a part of more than one of the discussions about the TB9 update and actually had the check engine light come on several times. I had an OBDII scan tool that I use to trouble shoot other cars I own and hooked it up to the Genny and got a trouble code for "small leak detected emissions". The TSB9 ecu update did fix the problem.

 

[Chip]

Like you, I have a lovely Cabernet sedan. My dealer was quite insistant, when I bought the car, that the Hyundai log be taken off the back and a Genesis medallion replace it. I was at the gym last week, parked out front, when an friend came in and started on the treadmill next to me. He leaned over and said...So, how do you like your Bentley?