2 months and same issue!

[FrankieD]

I’ve had my car now for two months and even though I love it there is one thing that has been a persistent problem...CARPLAY!

It worked for a little while then all of a sudden it just quit on me. I’ve done every sort of troubleshooting that I could find and did get it to work once but now when I plug the phone in, my car isn’t recognized. The last time it stopped was when I updated my iOS. Called Apple and they sent the issue to the techs who got back to me and we went through 6-7 different troubleshooting options and none worked. They said I need to go to the Apple store to do further troubleshooting.

Then I realized that the infotainment system is out of date (pic attached of my current version). Went into the mapnsoft site, but it won’t let me register my car, saying that my car isn’t in the system or it was entered incorrectly. Contacted them and still haven’t heard anything!

Should I go back to the dealer and insist that they get this update for me or wait for mapnsoft to get back to me? I’m running out of options here.

 

[tarhoosier]

It took 6+ weeks for my car to register at Map site. I have the same screen version #'s as you. I do not mirror. I have emailed twice and their response was reasonably prompt. Angel was the person signing the reply.

 

[FrankieD]

It took 6+ weeks for my car to register at Map site. I have the same screen version #'s as you. I do not mirror. I have emailed twice and their response was reasonably prompt. Angel was the person signing the reply.

It’s been 8 weeks now for me so maybe there are just really slow! Hoping to hear soon. Going to the Apple store tomorrow see if they can figure it out.

 

[MrMegadeth]

Should I go back to the dealer and insist that they get this update for me or wait for mapnsoft to get back to me? I’m running out of options here.

When I bought the dealer had to do a bunch of stuff on their side to get the car/VIN in the system before anything would work. Do your Connected items work? If so you are registered correctly and a trip to the dealer may not be needed.

But otherwise it will take 4-6 weeks for MapnSoft to work.

 

[FastEddie]

Frankie. Did you change lightning cables? Another member was having a CarPlay issue and tried a new cable no more issues.

I’ve been running IOS 13 (beta) and the new version of CarPlay is working fine.

 

[FrankieD]

Frankie. Did you change lightning cables? Another member was having a CarPlay issue and tried a new cable no more issues.

I’ve been running IOS 13 (beta) and the new version of CarPlay is working fine.


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I’ve tried at least 4 different cables. Tried different phones too and nothing. None of the phones are picking up the car at all.

I read about iOS 13 version and all good things. Would love to try it if I could get the CarPlay to work first lol

 

[FastEddie]

I’ve tried at least 4 different cables. Tried different phones too and nothing. None of the phones are picking up the car at all.

I read about iOS 13 version and all good things. Would love to try it if I could get the CarPlay to work first lol

If you have a spare phone sign up with apple for beta testing and you can download iOS 13 and see if it works.

 

[FrankieD]

If you have a spare phone sign up with apple for beta testing and you can download iOS 13 and see if it works.

I will try that. Thanks for the suggestion