2010 Suspension Owner Review

[Mark_888]

For a car that has been out for almost 2 years, it seems that Hyundai should have made more headway with these issues. Maybe they are planning a more aggressive approach for 2011 and are not making any mention of it for obvious reasons. Am I being too optimistic?

I suppose it is possible that there is a major upgrade to the suspension in 2011, but if you think the 2010 suspension is unacceptable, you should probably look at cars with a softer suspension.

If they do make a major upgrade to the suspension (big if), I suspect it will be the optional KDM adjustable air suspension on the Tech version of the car, so be prepared to spring for the Tech package as a best case scenario.

Or you can look at the Equus, which will probably be acceptable to you.

 

[Bocatrip]

Many of them mentioned suspension problems:

• Car and Driver
• Wall Street Journal
• Consumer Reports
• Edmunds
• etc.

Here is an example, a video review from then editor-in-chief for Car and Driver (known for preferring cars that have a very firm ride):
YouTube- 2009 Hyundai Genesis Sedan - Car and Driver

But even with the suspension issue, the 2009 Genesis is still an amazing car for the price. And the suspension issues only show up on certain roads, so it is easy to overlook in the short term.

Exactly! It is easy to overlook in the short term. I feel for the buyers of early 09s who based their buying decision on a relatively short test drive. Even if it was more extensive, they still might have bypassed the type of road surfaces that are the main culprit.

 

[Mark_888]

Exactly! It is easy to overlook in the short term. I feel for the buyers of early 09s who based their buying decision on a relatively short test drive.

My test drive was on relatively newly paved asphalt, perfectly smooth. Plus, it never even occurred to me that a car with this sophistication would exhibit the kind of bounciness it has on less than perfect roads. Firmness yes, but not bounciness (or "lack of control" as Car and Driver puts it).

 

[sandy]

There was a mid-year correction to the 2009, so some late model year 2009 owners may not notice as much of a difference, but early model 2009 owners would (except those who are not being objective for whatever reason). The majority of people who have driven both have noticed a definite improvement, although the suspension is still quite firm.

All your other concerns would apply to any repair. Dealers are in the business of repairing cars to make a profit, so that seems a bit far-fetched that they are afraid of messing it up. Replacing the springs and shocks (any maybe sway bar) is not that difficult for a dealer.

The real reason is probably that:

• HMA is afraid of a lawsuit if they admit there is a problem, and/or
• Dealers complained very loudly even when HMA advertised the improved 2010 suspension because of the number of 2009 models still unsold when the 2010 was introduced. One can still find a 2009 rather easily.

I think you missed my point. Hyundai is not afraid of dealers "messing up" the suspension change, I think they concluded the changes are so subtle that many customers might be unhappy even after spending the money for the work.

IMO, the # of people who have compared the various rides (early 09, later 09, 10) is so small that it is very unrealistic to draw conclusions about the degree of meaningful and perceptible change. The number who actually made extensive "scientific" comparisons over the same road surfaces etc is even smaller.

I doubt the "real" reason they don't offer the suspension kit you mentioned is fear of a law suit. Let's stay in the real world, exactly what would the grounds be for a law suit to proceed?

Dealer complaints is a more logical reason but do you really know if that is true?

Some people are not happy with the suspension. Agreed. But I think Hyundai is looking at the big picture...they've considered the number of folks complaining as well as the overall positive reviews and acceptance of the Genesis and concluded the suspension "issue" is just not that big a deal.

I am not a suspension expert but I know a little about consumer marketing. Every brand/product, be it animal, vegetable or mineral, no matter how it's been perfected over the years, continues to get customer complaints. Companies do the best they can to respond, they try to please everyone...as is practical... but pleasing everyone is an unattainable marekting objective.

 

[Bocatrip]

"Companies do the best they can to respond, they try to please everyone...as is practical... but pleasing everyone is an unattainable marekting objective."


As long as these companies continue to respond, and realistically try to please, they will continue to be successful. Toyota's early success was based on listening to what people actually wanted in their cars. Todays buyers are much more savy and have greater access via the internet etc, to hear negative things about a product. I think the manufacturer does care to the extent of whether it is cost effective or not to try to resolve each issue.

 

[Mark_888]

I think you missed my point. Hyundai is not afraid of dealers "messing up" the suspension change, I think they concluded the changes are so subtle that many customers might be unhappy even after spending the money for the work.

IMO, the # of people who have compared the various rides (early 09, later 09, 10) is so small that it is very unrealistic to draw conclusions about the degree of meaningful and perceptible change. The number who actually made extensive "scientific" comparisons over the same road surfaces etc is even smaller.

I doubt the "real" reason they don't offer the suspension kit you mentioned is fear of a law suit. Let's stay in the real world, exactly what would the grounds be for a law suit to proceed?

Dealer complaints is a more logical reason but do you really know if that is true?

Some people are not happy with the suspension. Agreed. But I think Hyundai is looking at the big picture...they've considered the number of folks complaining as well as the overall positive reviews and acceptance of the Genesis and concluded the suspension "issue" is just not that big a deal.

I am not a suspension expert but I know a little about consumer marketing. Every brand/product, be it animal, vegetable or mineral, no matter how it's been perfected over the years, continues to get customer complaints. Companies do the best they can to respond, they try to please everyone...as is practical... but pleasing everyone is an unattainable marekting objective.

With all due respect, you have been in denial from day 1 on this issue. I completely disagree with your numbers on customer sanctification of the early 2009 on this issue, and I pointed out several important reviews in the automotive press that commented on the suspension, even if the overall review was glowing (which I agree with).

Hyundai made changes to the 2010 Genesis suspension precisely because they realized that it needed some tuning to get the springs and shocks in balance. If some think the 2010 suspension is still too firm, then that is a different problem because the Genesis suspension is firm by design, and these people should look elsewhere. This is perhaps one area where we agree in that Hyundai cannot please everyone with the firmness of the suspension. However, I suggest we drop this topic because we are just repeating prior threads ad nausea.

 

[sandy]

With all due respect, you have been in denial from day 1 on this issue. I completely disagree with your numbers on customer sanctification of the early 2009 on this issue, and I pointed out several important reviews in the automotive press that commented on the suspension, even if the overall review was glowing (which I agree with).

Hyundai made changes to the 2010 Genesis suspension precisely because they realized that it needed some tuning to get the springs and shocks in balance. If some think the 2010 suspension is still too firm, then that is a different problem because the Genesis suspension is firm by design, and these people should look elsewhere. This is perhaps one area where we agree in that Hyundai cannot please everyone with the firmness of the suspension. However, I suggest we drop this topic because we are just repeating prior threads ad nausea.

Thank you for the respect.

I agree the subject should be dropped. Let's see who's first to post on it again.

 

[Mark_888]

Thank you for the respect.

I agree the subject should be dropped. Let's see who's first to post on it again.

If someone else claims that no automotive media mentioned the supension issues of the 2009 during their reviews, or that no can tell the difference between 2009 and 2010, etc, etc, then I will respond.

 

[Bocatrip]

Thank you for the respect.

I agree the subject should be dropped. Let's see who's first to post on it again.

I'm holding my stopwatch.

 

[sandy]

If someone else claims that no automotive media mentioned the supension issues of the 2009 during their reviews, or that no can tell the difference between 2009 and 2010, etc, etc, then I will respond.

I kinda knew you couldn't do it.

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[Seattle Genesis]

ohhhhhhhhhh myyyyyyyyyyy gggggggggggod..... I hate this car

I rode as a passenger all weekend long and totally just lost it. this car is not a lux car. Ive rode in golf carts more luxurious than this car. Im so sad I bought in to this disaster. I know Hyundai is not there for me and I've accepted it... I have an open case number with them and they just dont care. bad bad bad Hyundai? or bad bad me? First time customer / last time customer. Will not be moving on with them. I wish you well but Im done with Hyundai. Ive got to get rid of this car.

I know some of you will bash me for my whinning so "F" off. Im happy that you think the suspension is great. I dont so lets leave it there. this is a forum for my complaints as well as your joys.
Seattle Genesis

 

[hazelwood7]

ohhhhhhhhhh myyyyyyyyyyy gggggggggggod..... I hate this car

I rode as a passenger all weekend long and totally just lost it. this car is not a lux car. Ive rode in golf carts more luxurious than this car. Im so sad I bought in to this disaster. I know Hyundai is not there for me and I've accepted it... I have an open case number with them and they just dont care. bad bad bad Hyundai? or bad bad me? First time customer / last time customer. Will not be moving on with them. I wish you well but Im done with Hyundai. Ive got to get rid of this car.

I know some of you will bash me for my whinning so "F" off. Im happy that you think the suspension is great. I dont so lets leave it there. this is a forum for my complaints as well as your joys.
Seattle Genesis

Wait till Friday when I get the suspension upgraded for 1600 dollars parts and labor. That's if you want to spend the money. If not, get something else but I will have a clearer picture for you. The parts are easy to get.
Chris

 

[Disaster]

Wait till Friday when I get the suspension upgraded for 1600 dollars parts and labor. That's if you want to spend the money. If not, get something else but I will have a clearer picture for you. The parts are easy to get.
Chris

Look forward to reading about your experience with the suspension upgrade.

 

[Webdude]

Maybe it hasn't changed, but you've become accustomed to it? Have you ever heard of a car's ride quality changing after purchase? Especially after only 100 miles?

Its common for people to notice change when its sudden - say going from one car to another, and noting the differences. One needs to be careful about making judgements and comparing two cars like this because they are not necessarily equal. I don't know what car you came from before the Genesis, but perhaps the Genesis was firmer than your previous car, but now that you've grown accustomed to it, you've found that its not bad afterall, just different then what you knew in the past.

Nope that's not it . . . sorry. My background is Industrial Design Engineering and paying attention to details is what I get paid for. My statement stands. It is not uncommon for a car to loosen up a bit after regular driving, both from a minor and major hardware perspective, i.e. from the common bolt to the suspension struts. Nothing made by the hands of man ever stays exactly the way it was delivered day one. First impressions are what always counts, and I can tell you that the first impression on this car was rough. It does not matter what car I had previously. Sure different cars have different rides, but when I reference rough, I mean it literally. Not kinda like this or kinda like that "Rough". However as I said previously it seems to have settled in and has a much more palatable ride now.

 

[Billymax]

It has been 6 months with my 2010 Genny and while I will admit it has been an adjustment from my 07 Caddy DTS I have found a relatively inexpensive fix to my stiffer ride. My major complaint was coffee on my white shirt in the morning and the cheap fix was buy extra large coffee in the morning and fill it 3/4 full. It isn't too expensive and a lot less frustrating.

Incidentally, I don't drink coffee at all in my 94 Viper they don't make coffee cups give enough!

I've decided to just live with the ride and move up to the Aquus in year two

 

[Seattle Genesis]

Wait till Friday when I get the suspension upgraded for 1600 dollars parts and labor. That's if you want to spend the money. If not, get something else but I will have a clearer picture for you. The parts are easy to get.
Chris

Im very interested in your upgrade. Please do share. I really need to find a resolution to this.
Thanks,
Seattle Genesis

 

[Bocatrip]

Im very interested in your upgrade. Please do share. I really need to find a resolution to this.
Thanks,
Seattle Genesis

I'm sure there will be many anxious owners waiting to hear as well!

 

[Seattle Genesis]

Im very interested in your upgrade. Please do share. I really need to find a resolution to this.
Thanks,
Seattle Genesis

Any update for us? I hope all went well for the install !!

 

[hazelwood7]

Any update for us? I hope all went well for the install !!

The shop could not install the parts on friday because they were backed up so it will happen next this Wednesday. I have all the parts and I am waiting for the install. I report back when it's done.
Chris

 

[Bocatrip]

The shop could not install the parts on friday because they were backed up so it will happen next this Wednesday. I have all the parts and I am waiting for the install. I report back when it's done.
Chris

I have been waiting anxiously for the results!