ABSOLUTELY THE WORST DEALERDSHIP AND MANUFACTURER FINANCE DEPARTMENT!!

[jbotwickhhi]

My dealer is AutoNation Genesis, in Hardeville, South Carolina.

I have never had found a manufacturer or dealership so unresponsive to their customer needs in almost 70 years of car-buying experience! The local dealer's Service Department doesn't seem to understand the concept of "customer SERVICE".

1 When you call for Genesis Service, you're actually connected to their Hyundai Service Dept. It took 15 minutes of conversation before that service
person advised that I wasn't talking to the Genesis Service Dept., even though I advised them at the outset I was calling regarding my Genesis
vehicle! This has happened throughout the 26 months I've had the vehicle.

2 The Service Dept. advises they'll call back within 4 hours (why not handle the matter now??!!) and then they NEVER call back, even weeks later.
This has happened several times, including requests for recall service.

3 The Genesis Service Dept advises they'll have Valet Service pick up my car at a set date and time AND someone will call and text to confirm, and
NO ONE ever calls or texts to confirm, leaving me to wonder if they're even going to pick up the vehicle. I finally called the Dealership 45 minutes
after the scheduled pick-up time only to learn that the valet driver had left 30 minutes ago 15 minutes after the scheduled pick-up time!

4 The dealership had been in a Hyundai building They demolished that building and built a new one, stating they'd have a separate Genesis
Dealership, but never created one, so now Genesis Service is still provided at the Hyundai dealership.

5 I pay my account directly EVERY MONTH ON A TIMELY BASIS. Yet the Genesis Finance Department (in CA) bills me monthly, advising my account
is past due, yet when I call them directly to review the matter, I am advised my account is absolutely up to date!

I have thoroughly enjoyed driving my 2022 GV70. Unfortunately for Genesis, I will never consider another one of their vehicles because of the MISERABLE way the AutoNation Genesis Dealership and the Genesis Finance Department have treated me.

 

[Tau]

Your unfavorable experience is quite common across the GMA dealer network, ( see chart below), and since GMA is exceeding sales goals, it will continue to disregard customers but at some point the "worm will turn".

Rather than emulating Lexus, for example, GMA chose to treat owners to the Hyundai experience, despite all the empty promises spewed by marketing, and the number of "once and never again" owners continues to grow so you've made a logical decision regarding your next purchase.

Here's a corporate contact if you feel like sending a letter but don't hold your breath for results:

Peter Donnellan
Executive Director, Aftersales, Customer Satisfaction, and Training
10550 Talbert Ave.
Fountain Valley, CA 92708
(714)-965-3000

 

[yostrovsky]

I just came back from Delray Genesis FL.
They have my 2020 G70 for 3 (THREE) months for warranty repair, rear differential replacement.
I've got very good loaner car, 2023 G70 Sport Prestige.
But...
THREE MONTHS!!!
In the beginning they complain that they have an emergency in the shop.
Today they told me that differential just arrived, but they have no idea when my car will be ready.
This is absolutely not acceptable.
After 3 month waiting I start boiling.
I record conversation and informed service adviser if car is not ready by the end of the week, I will take a legal action.
In my understanding warranty repair must be done no later than 30 days after car is accepted by a shop.
I gave them 90 days.
Enough is enough, my patience is gone.

P.S. Sorry for my grammar, I never learn it, and English is not my native language