Blank Instrument Cluster

[G-971035]

I immediately got rid of my GV60 that was having the issue after the dealer attempted a 3rd screen replacement, and they completely damaged the dash trim in the vehicle during the process. I moved on to an Audi Q8 etron for the sake of my mental health and completely forgot about this era until I got a message notification yesterday. I’ll never do another Genesis (or Hyundai) based primarily on that horrible dealer service and the overall subpar corporate experience. Although, I'm glad to see that this was finally solved! (hopefully)

 

[gknyce]

To all those that said it was related to cold weather, I hate to say I told you so, but…

To be fair, they are supposedly "fixing" the ICCU issue in software as well. So yes, it certainly might be a software issue and _not_ be a cold-weather thing, BUT - also certainly that a software fix (cough cough) is cheaper/easier than replacing how many thousand LED panels. Just saying'...

 

[Jamas]

To be fair, they are supposedly "fixing" the ICCU issue in software as well. So yes, it certainly might be a software issue and _not_ be a cold-weather thing, BUT - also certainly that a software fix (cough cough) is cheaper/easier than replacing how many thousand LED panels. Just saying'...

I think cold temperature was hypothesized because the issue started to manifest right after the OTA update that came out in October, coinciding with the arrival of colder weather. Considering no one experienced this issue in prior winters, a pure software bug introduced by the October OTA update seems most likely the cause.

 

[pippa]

holy crap. my dealer got me two new clusters (the first only read in kilometers, inexplicably, and they couldn't change it) and paid for nearly two months of loaner service...and it was a software issue all along?! yikes.

another data point for loving my car, and not loving the service/communication. yikes.