Bluetooth Keeps Disconnecting

[jpq1999]

I have a 4.6L Genesis w/ tech package since XMas, and in the last few days, my phone keeps disconnecting and will not reconnect until I pull the battery out of my phone and restart it. This didn't happen in the first month I had it, but started in the last week, and has happened about 4 times. When I try to "pair" the phone, it tells me the Bluetoth connection "fails".

Any ideas on what is going on???

Thanks!

 

[BaywayRic]

I have a 4.6L Genesis w/ tech package since XMas, and in the last few days, my phone keeps disconnecting and will not reconnect until I pull the battery out of my phone and restart it. This didn't happen in the first month I had it, but started in the last week, and has happened about 4 times. When I try to "pair" the phone, it tells me the Bluetoth connection "fails".

Any ideas on what is going on???

Thanks!

I had this happen one time, and it turns out the bluetooth function in the phone had somehow been toggled off. [It's buried in some system menu on the phone]. Since turning it back on, its worked fine.

 

[wallymn]

I think the first question would be which device is failing.... Do you use a headset with your phone? and if yes, does it drop connection?

Have you tested another phone?
(get a friend to sync and use the phone from your car for a while)

 

[jpq1999]

Thanks for responding. The phone shows me connected, but when I try to call sometimes, it tells me it's not connected.

Re: 2nd post: no headset, just a basic Samsung phone w/ Sprint, and no, I haven't tried to connect another phone. Myphone works about 90% of the time, just sometimes it won't.

 

[BaywayRic]

Thanks for responding. The phone shows me connected, but when I try to call sometimes, it tells me it's not connected.

Re: 2nd post: no headset, just a basic Samsung phone w/ Sprint, and no, I haven't tried to connect another phone. Myphone works about 90% of the time, just sometimes it won't.

There is another long thread in here somewhere on this issue. [search for 'bluetooth'] Do you have internet/email access with this phone? If it starts out connected and then all of a sudden it's disconnected, reports indicate this occurs [only on some phones] when the phone 'calls home' on the data plan. Apparently some phones re-connect OK after an email update, and others require a user intervention. The way to check is to turn off internet access in your phone and see how it behaves with the car.

 

[jpq1999]

@BayWayRic: The phone I use does not use the internet, but I will look through the other thread you mentioned and see if I can figure out what's going on. Thanks!

I do remember one time getting a text message into the phone and that caused a disconnection, but the other times, that wasn't the case