Bluetooth,NAV,Voice guidance Failure

[Enterprise]

Having major problem w Bluetooth, NAV, guidance, phone since oil change.

Intermittent & escalating problems...can't phone, no voice guidance, control knob won't do anything, radio then turns on by itself , NAV guidance comes on by itself, cannot end phone calls.

Then everything works fine for awhile. Worked perfectly until oil change. Tech warranty expired 20 days ago. Hoping for goodwill replacement but I think it may be loose connection rather than a faulty nav system.

Anyone have suggestions?

2009 Genesis Sedan 4.6 Tech Package. Screen is not touch screen.

 

[Mark_888]

Was oil change done at dealer? If so, I would ask them if them if they updated any software at the same time (before you explain the problem to them).

 

[Enterprise]

Was oil change done at dealer? If so, I would ask them if them if they updated any software at the same time (before you explain the problem to them).

Done at dealer..they said they just did oil change. Car was ready in less than an hour.

 

[Richard Ft. Lauderdale]

Search the threads. I had mine turn off a couple of times in my former Genesis. There is a voice command to turn it back on. I forget exactly what you have to say. It is a simple two or three word command. The first time I think my partner turned it off. The second time I never fiured out how it got turned off.

 

[Enterprise]

Search the threads. I had mine turn off a couple of times in my former Genesis. There is a voice command to turn it back on. I forget exactly what you have to say. It is a simple two or three word command. The first time I think my partner turned it off. The second time I never fiured out how it got turned off.

I wish it was that simple. The radio won't work, guidance comes on &off on its own, control knob won't do anything....then a few minutes later it all works again.

Maybe I'll trade it in on an Equus like yours.

Thanks for trying to help
Ang

 

[Richard Ft. Lauderdale]

I wish it was that simple. The radio won't work, guidance comes on &off on its own, control knob won't do anything....then a few minutes later it all works again.

Maybe I'll trade it in on an Equus like yours.

Thanks for trying to help
Ang

If you do get an Equus I'm sure you will be happy. I couldn't be happier with mine.

 

[Enterprise]

Pleased to report that dealership fixed the problem at no charge. Disconnected the battery & reset the radio/nav system. All has been working perfectly for a few days now. Love my Genesis again & appreciate the dealership's help.