Can I take my Genesis for service somewhere other than a Hyundai Dealership?

[enjoyingsilence]

Allow me to preface this by saying:

At the 15k service, I only had the "standard maintenance" done. I'm overdue for the rotate/balance.

Now I'm near 400~ ish miles over the 18,750 mile service, and need to know what Hyundai's standpoint is on having my car serviced somewhere other than one of the 3 local Hyundai dealerships...

Will/Can Hyundai void the warranty on my car? Are other places able to service the car... e.g. BMW's, Porsche, Benz (yes yes, I know I shouldn't compare the maintenance aspects of the aforementioned 3 to our own Genesis) generally can't be serviced outside of the dealerships due to the complex nature of the engines, and "special" tools.

Call me cheap.. but I'm not keen on paying a few hundred dollars (a few hundred when you factor in the maintenance I should've had done @ 15k miles + what I need to have done now that I'm over 18,750 miles)

Thoughts? Comments?

I'd appreciate it.
-mike

 

[LLT]

They cannot void your warranty unless they can establish that the service was not performed or was not performed correctly (eg. a cheap, non-approved motor oil is used and the engine seizes.)

Provided you have service performed to Hyundai specifications, it doesn't matter where you get it serviced.

As always though, if in doubt, you should talk to Hyundai themselves.

 

[enjoyingsilence]

Well what Hyundai does not have on file, does not hurt me in the future I don't want Master Control linked up with ENCOM

 

[jwaters943]

You can take it to an ASE certified independent mechanic for maintenance, but for warranty work you'll have to go to Hyundai and you may have to provide your maintenance records since they won't have them on file. Find a shop in your area that specializes in Hyundais. And if the new Genesis-based Kia Amanti replacement is true, you should be able to take it to a Kia dealership in a couple years (provided they share most components).

 

[wallymn]

You can do the work yourself....

As long as the work is documented and done to Hyundai's requirement.

Having said that, It sounds like you waited 15k for a tire rotation.

All depends on driving habit, but with Z rated tires and my driving habits, I rotate every 7500 miles.

 

[Mark_888]

I don't understand what kind of service you are talking about. Hyundai does not provide a warranty on the tires, so it is up to you whether you rotate them.

 

[CanukV6]

My dealer rotates my wheels/tires every second oil change service at no charge. Since they have to remove the wheels to check the brakes as part of their multi-point inspection, it should all be part of the service.

 

[briansol]

tire rotation is highly over-rated IMO. They aren't going to wear evenly no matter what you do. I generally just replace the rears twice as often as the fronts on all my rwd cars i've owned.

 

[Mixmaster Mikey]

Why don't you want to go to a Hyundai dealer? Who is going to know the car better, and be able to apply any updates / recalls? It may be a few dollars more, but well worth it IMHO.

 

[Mixmaster Mikey]

Plus.... when you get rid of it, eventually... a car with 100% documented maintenance is worth more than 1 without. Think about 2011 when you trade for an Equuos

______________________________

Help support this site so it can continue supporting you!

 

[PINGGOLF]

personally...nobody but myself or the Hyundai dealership will EVER touch my car.

 

[Mark_888]

personally...nobody but myself or Hyundai will EVER touch my car.

You mean a Hyundai dealer? Not quite the same as Hyundai.

 

[Mark_888]

tire rotation is highly over-rated IMO. They aren't going to wear evenly no matter what you do. I generally just replace the rears twice as often as the fronts on all my rwd cars i've owned.

I agree about rotations being overrated. It has been a long time since I owned a rear wheel drive car, but I thought the 4 tires wore fairly evenly. On my front-wheel drive cars, the fronts wore much faster (drive wheels and turning wheels).

 

[LLT]

Why don't you want to go to a Hyundai dealer? Who is going to know the car better, and be able to apply any updates / recalls? It may be a few dollars more, but well worth it IMHO.

There was a time when I would agree with you, Mikey... but I don't feel that's necessarily true these days. I have a relative that owns a franchised dealership and he has a terrible time finding reliable technicians. He said many these days don't like getting their hands dirty are glorified parts changers or if the computer isn't throwing a code, they haven't a clue. He also said manufacturers don't provide the training and resources they used to and because warranty work has lower labor hours/rates and manufacturers are quick to chargeback a warranty repair, the quality of work isn't always what you'd expect. Perhaps that's just limited to his area (Michigan) - but I've found it to be somewhat true here (Virginia) as well. Obviously there are exceptions and some very good technicians out there.... unfortunately, there are also a lot that lack the diagnostic and troubleshooting know-how that once existed with "old school" mechanics.

Point being, just because there's a big "H" on the side of the building, doesn't mean the grease monkey touching it knows your car best.

As for rotations... some cars (genesis coupe, I believe?) can't even be rotated because of their directional tread and different sized tires from front to rear. I do my own rotations, but I wouldn't lose sleep if I missed one.

 

[CanukV6]

I agree about rotations being overrated. It has been a long time since I owned a rear wheel drive car, but I thought the 4 tires wore fairly evenly. On my front-wheel drive cars, the fronts wore much faster (drive wheels and turning wheels).

Changing wheels/tires from front to back ('rotation' really isn't the correct term anymore) will definitely even up the wear. On any RWD car the driven wheels are going to wear faster than the fronts. If you do a lot of hard cornering, you might wear the outside edges of the front tires more quickly, but that is another reason to move them to the rear every 6-8k miles.

 

[wallymn]

Guys,
These low profile performance tires wear rubber fast, by 6k I could see the wear on the outer edge of the fronts, and across the entire tire in the rear.

I think driving habits are a big factor but these tires will wear more quickly than h rated tires on most cars...