Connected Services going away in December 2022

[Seagolfer43]

Does anyone know if the dealers install remote starters with utilizing your key fob? I’m afraid of going to local shop and voiding any warranties. But I do like the sound of that compustar that was mentioned.

 

[EdP]

Does anyone know if the dealers install remote starters with utilizing your key fob? I’m afraid of going to local shop and voiding any warranties. But I do like the sound of that compustar that was mentioned.

In the past I had remote starters installed on a couple of Sonatas. The dealer sent the car to a local shop that specialized in them. Warranty was never an issue.

Do you trust the dealer that does one or two a year or the shop that does one or two a day?

 

[technocrat]

Does anyone know if the dealers install remote starters with utilizing your key fob? I’m afraid of going to local shop and voiding any warranties. But I do like the sound of that compustar that was mentioned.

I am getting a 2 way supposedly premium remote started installed as part of the purchase deal for my 2016 V8 Ultimate, will let you know what brand it is once I take delivery.

 

[rbwillnj]

I am getting a 2 way supposedly premium remote started installed as part of the purchase deal for my 2016 V8 Ultimate, will let you know what brand it is once I take delivery.

So what is a 2 way remote?? Does that mean the car can start you?

 

[joegr]

So what is a 2 way remote?? Does that mean the car can start you?

A two-way remote receives as well as transmits. That means that it can give you a confirmation that the car received the start command and did start, for example. With a one-way remote, you press the button and hope that the car received it.

 

[Mcc]

A two-way remote receives as well as transmits. That means that it can give you a confirmation that the car received the start command and did start, for example. With a one-way remote, you press the button and hope that the car received it.

Will it do door locks or anything else?

 

[technocrat]

Ok so just FYI the one I got from the dealer is by a company called Automate and model number is 4816A. Yet to use it enough to be fully aware of all the things it does related to locking and unlocking of doors.

 

[EdP]

Ok so just FYI the one I got from the dealer is by a company called Automate and model number is 4816A. Yet to use it enough to be fully aware of all the things it does related to locking and unlocking of doors.

Looks reasonably priced. Not a lot of detail as to what all you need though

Amazon.com: AUTOMATE 4616A 1-Button 1-Way Remote Start System : Everything Else

Amazon.com: AUTOMATE 4616A 1-Button 1-Way Remote Start System : Everything Else

www.amazon.com

 

[technocrat]

Looks reasonably priced. Not a lot of detail as to what all you need though

Amazon.com: AUTOMATE 4616A 1-Button 1-Way Remote Start System : Everything Else

Amazon.com: AUTOMATE 4616A 1-Button 1-Way Remote Start System : Everything Else

www.amazon.com

What price do you see, I don't see any price on that amazon link, also the amazon one is 4616 vs mine which is 4816. Dealer said their cost was ~$600 CAD included 2 remotes.

Btw one of the remote key is slightly taller than other for whatever reason. He highlighted this to me when I asked how do I know which one is driver 1 key and which one is Driver 2 key. For those who brought this car new, does the Keyfob say which key is for which driver?

 

[EdP]

What price do you see, I don't see any price on that amazon link, also the amazon one is 4616 vs mine which is 4816. Dealer said their cost was ~$600 CAD included 2 remotes.

Btw one of the remote key is slightly taller than other for whatever reason. He highlighted this to me when I asked how do I know which one is driver 1 key and which one is Driver 2 key. For those who brought this car new, does the Keyfob say which key is for which driver?

With the added accessories line a can-bus module it was close to $300USD

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[TinsleyC]

I wrote to Genesis to ask how we, the consumer, can check our cars to see if we're affected - particularly the 2019 models.

They said if you got the email you're affected, if you didn't get the email you're not affected. I pressed for a way to tell from car to car - like if I were buying a used one off a lot, how do I know?

I said that on my base model 2019 G80, I can go to Setup, Connected Services, Modem Status and my screen shows LTE, but they would not confirm that. They stuck to their "if you got the email" story.

"Every Modem and Head Unit is specific to a vehicle. While we are able to see which AVN Head Unit type you have, there is no way for us to determine which broadband service your vehicle utilizes. We suggest having your local retailer inspect your vehicle to have this determined.

The 2017- 2019 G80 year models as well as the 2017 G90 are the only Genesis vehicles affected by the discontinuance of the 3G network. However, as above mentioned, this does not affect all year models of the mentioned vehicles, each Modem is specific to a VIN. Only the owners who recieved the email advising that there service will end are affected by the outage."

 

[rbwillnj]

So, I'm sure they have covered themselves but has anyone checked to see if there is something in the warranty or terms of service that gives Genesis an out. It is an important feature of the car accessed by a number of buttons which will no longer work once 3G service is discontinued. I'd argue that when the buttons don't work, it's time for a warranty claim.

 

[pulsar]

I wrote to Genesis to ask how we, the consumer, can check our cars to see if we're affected - particularly the 2019 models.

They said if you got the letter you're affected, if you didn't get the email you're not affected. I pressed for a way to tell from car to car - like if I were buying a used one off a lot, how do I know?

I said that on my base model 2019 G80, I can go to Setup, Connected Services, Modem Status and my screen shows LTE, but they would not confirm that. They stuck to their "if you got the email" story.

"Every Modem and Head Unit is specific to a vehicle. While we are able to see which AVN Head Unit type you have, there is no way for us to determine which broadband service your vehicle utilizes. We suggest having your local retailer inspect your vehicle to have this determined.

The 2017- 2019 G80 year models as well as the 2017 G90 are the only Genesis vehicles affected by the discontinuance of the 3G network. However, as above mentioned, this does not affect all year models of the mentioned vehicles, each Modem is specific to a VIN. Only the owners who recieved the email advising that there service will end are affected by the outage."

Thanks for looking into this. My 2020 G70 modem settings does not stipulate anything for service type and I’ve gotten nothing from Genesis so I assume I’m good to go. If modems are specific to a VIN, can’t help but think Genesis has the option to change out head units to update affected cars to the newer LTE requirements. Not that they will do this due to the expense unless forced to by a class action or something. The decreased vehicle value would sure seem to open the door for some legal action by those affected.

 

[TinsleyC]

"Every Modem and Head Unit is specific to a vehicle. While we are able to see which AVN Head Unit type you have, there is no way for us to determine which broadband service your vehicle utilizes. We suggest having your local retailer inspect your vehicle to have this determined.

This doesn't jive with what the emails say - above, they say there's "no way for us to determine which broadband service your vehicle utilizes".

But the emails say the 3G goes to Dec 2022, and Verizon is the only one that goes until then. I thought I read that our cars use Verizon.

So, do some cars use AT&T or T-Mobile that end 3G service before Dec 2022?

I don't think they know what they're saying here, or I'm confused.

 

[TinsleyC]

I wrote back just now with the following, we'll see what they say.

So now I'm a little confused. I thought I read that affected cars end 3G services Dec 2022. Verizon is the only carrier going to December, so that indicates they all have Verizon. Other carriers end 3G before Dec 2022.

So why do you say "there is no way for us to determine which broadband service your vehicle utilizes"? Do some cars end service before Dec 2022, and use a carrier other than Verizon?

And there's no screen that can be looked at that tell the potential buyer of a 2019 G80 whether or not a given car will be capable of Connected Services past Dec 2022?

I'd be rather upset if I was told by an uninformed salesman that CS was available, then buy it and find out differently.

 

[EdP]

So, I'm sure they have covered themselves but has anyone checked to see if there is something in the warranty or terms of service that gives Genesis an out. It is an important feature of the car accessed by a number of buttons which will no longer work once 3G service is discontinued. I'd argue that when the buttons don't work, it's time for a warranty claim.

The button is covered but still works. Just as the light switch in your house still works even if the bulb is burned out. Even the 3G modem still works but nothing to connect to.

Don't expect Samsung, LG, Apple to replace your now dead phones either.

3G Service Is Going Away Next Year. Here's What That Means

As companies shut down their aging 3G equipment to make room for 5G networks, older devices like phones, alarm systems, and wearables will lose functionality.

www.wired.com

 

[TinsleyC]

Sometimes the company kept these type of information confidential

Apparently so. My guess is they ran a bill of material report for all the cars made to determine which cars were built using 3G cellular. I've asked three times now how a consumer can tell from the screens in the car which cellular technology a car has, and Genesis is avoiding a direct response.

Apparently cars can have older or newer head unit and still use the older 3G cellular technology.

I think there is a way to tell but they don't want us to know. This info will devaluate cars waiting to be sold on car lots.

I can clearly see LTE listed on my setup, connected services, modem status screen.

Last reply received today -

"The Bluelink Connected Service is provided by Verizon which is why the email sent to affected owners notes that the 3G service will end on December 31st, 2022. While we can view certain aspects of your Connected Services and Vehicle account profiles, we are only able to see the Head Unit type you have, not which broadband network service your vehicle uses ( ex. 2G, 3G, 5G). We are unable to determine this information remotely, the vehicle would have to be taken to your local retailer to provide a definitive answer. We apologize for any inconvenience this may cause you."

 

[Super-Mido]

I'm personally not affected by this. But I can understand the frustrations of the others. And as a new comer to this brand, I'd like to see them improve for the future.

My take on this is, any car that is still in the "full" warranty period; the 5 Years/60,000Miles. They should've thought about this in advance, and a retrofit part should be available FREE of charge for every single owner of those models affected.

I'm not even gonna go into why a 2017+ model was running on 3G to begin with...But a proper replacement of that modem should be available to every customer..

 

[TinsleyC]

I'm not even gonna go into why a 2017+ model was running on 3G to begin with...But a proper replacement of that modem should be available to every customer..

Totally agree!

 

[EXCADDY]

I solved the problem for myself. I traded in my 2019 G80 yesterday for a GMC Terrain Denali where all the technology works including self-parking and an OnStar system that works in GM cars from 2016 forward. After the XM issues I had with the G80 earlier and the notification that a feature I used in the car would be unceremoniously dumped it was clear to me that Genesis doesn't give a crap about the customer. By the way. The dealer I traded the car in to has it listed and one of the items they have included under safety is Connected Services. They're right until the end of the year.