Disgusted

[bradyb]

I am so disgusted I have no words. However I DO have a voice and it will be heard:

I've taken my car to the dealer TWICE. I still will not name( Y E T ), however they are in Carlsbad, CA. ...and they have asked for "10's" for their service review.

...hmmm ten? Yelp, this forum, any other forum I can find, Hyundai America... Yep I should be able to find "Ten".

The first time the service girl (sorry ladies I know it's sexist) provides the diagnosis of. "It's the wiper motor." This before she has spoken with the mechanic. She, all 24 yrs or so of her is a service attendant. I am assuming if she was savvy enough she would be working at some sort of Jiffy-Lube type place, or if she possessed the proper credentials she would be working in a garage for Danica Patrick, or sliding down a pole someplace. I was watching the THREE yes THREE service TEKS shrug their cumulative shoulders in a "we have no ef-fing clue what the h@ll is wrong with this car" manner. After waiting 2 hours. The girl said they had to order the wiper motor and that would take (she guessed) 3 days to get there. The "girl" refused to provide me a loaner stating that since it was sunny that day she doesn't consider it a safety risk and asked if I wanted a car wash.... again I'll mention the sliding down a pole someplace comment.

UPDATE->
So the mechanic THINKS that my wiper (skitzo)problem is the motor. What/who-ever j@ck@ss ordered the part, ordered the WRONG part. I was notified of that via a phone call an hour after I dropped my car off - the second time.

I wouldn't be so upset accept that, it was Saturday morning and I had an appointment elsewhere too. After waiting 30 mins to "drop it of" because of a unorganized service department. Now please understand that this is AFTER I got my tired @ss, my 2 year old- and my wife up and out on a Ef-fing Saturday morning at yes 07:00; all three of which needed to be there because they refused to provide me a loaner the first time when they had to order the part (that they think will magically "fix" it) saying it wasn't a safety issue, and what's this ANOTHER storm comes through southern CA? in winter time hmmmmmm. I wonder what the stri*** ..er I mean the Service attendant was thinking?

They still wouldn't give me a loaner until I personally threatened the service manager with violence and pointed out the child car seat in the back, the 2 year old by my side, and highlighted what a wonderful treat it was to have to pull over on the side of the freeway to wipe my windshield with my forearm (the same I would use to assault him with if he didn't magically come up with a flocking loaner) while I had to dodge traffic to get back into the car to rejoin my 2 year old and wife. I asked him if he was available to tag along and be my personal "wiper", at which he declined. Yes I'm pizzed, I'm beyond pizzed. And just because I'm attempting at using a little comedy to humor you-all (with this story) don't think for a minute that I'd really like to have a few words with owner of the dealership; and I will, in a back alley somewhere.

So as it stands at the moment they still have my car and because they made a wise decision, I'm driving a lovely 2012 Sonata. I doubt very much the new motor will fix the skit-zo problem that the wiper system has.

It wouldn't be so bad but the seat belt smells like a Tijuana whore, literally someone has sprayed the seat belt with what I am guessing is a cheap women's cologne. It gives me a headache just like a TJ whore would as well
(I have have no personal experienced I am merely speculating). I will never take my car there again the service experience has been.... I keep thinking akin to a TJ whore and the service attendant "girl"....I'll drive to Orange county, h#ll I'll drive to Alaska to get REAL service. This experience is just pathetic... can anyone in North County San Diego suggest a decent Hyundai dealer to get my Genesis serviced?

I'm trying to stay optimistic and hoping for a happy ending-

 

[PMCErnie]

How many forums are you going to post this in?

 

[bradyb]

How many forums are you going to post this in?

as many as I can find. I've already contacted Hyundai America and gotten a response....

 

[homeofstone]

You keep post the same thing. Take the time you have spent posting and talk to the owner of the dealership not managers, the owner. Have specfic times, dates and names of personel. I have always developed a relationship with the owners and get great service and loaner regardless of the brand of vehicle.

 

[bradyb]

You keep post the same thing. Take the time you have spent posting and talk to the owner of the dealership not managers, the owner. Have specfic times, dates and names of personel. I have always developed a relationship with the owners and get great service and loaner regardless of the brand of vehicle.

good advice,

I'll keep that in mind!

 

[bradyb]

I am so disgusted I have no words. However I DO have a voice and it will be heard:

I've taken my car to the dealer TWICE. I still will not name( Y E T ), however they are in Carlsbad, CA. ...and they have asked for "10's" for their service review.

...hmmm ten? Yelp, this forum, any other forum I can find, Hyundai America... Yep I should be able to find "Ten".

The first time the service girl (sorry ladies I know it's sexist) provides the diagnosis of. "It's the wiper motor." This before she has spoken with the mechanic. She, all 24 yrs or so of her is a service attendant. I am assuming if she was savvy enough she would be working at some sort of Jiffy-Lube type place, or if she possessed the proper credentials she would be working in a garage for Danica Patrick, or sliding down a pole someplace. I was watching the THREE yes THREE service TEKS shrug their cumulative shoulders in a "we have no ef-fing clue what the h@ll is wrong with this car" manner. After waiting 2 hours. The girl said they had to order the wiper motor and that would take (she guessed) 3 days to get there. The "girl" refused to provide me a loaner stating that since it was sunny that day she doesn't consider it a safety risk and asked if I wanted a car wash.... again I'll mention the sliding down a pole someplace comment.

UPDATE->
So the mechanic THINKS that my wiper (skitzo)problem is the motor. What/who-ever j@ck@ss ordered the part, ordered the WRONG part. I was notified of that via a phone call an hour after I dropped my car off - the second time.

I wouldn't be so upset accept that, it was Saturday morning and I had an appointment elsewhere too. After waiting 30 mins to "drop it of" because of a unorganized service department. Now please understand that this is AFTER I got my tired @ss, my 2 year old- and my wife up and out on a Ef-fing Saturday morning at yes 07:00; all three of which needed to be there because they refused to provide me a loaner the first time when they had to order the part (that they think will magically "fix" it) saying it wasn't a safety issue, and what's this ANOTHER storm comes through southern CA? in winter time hmmmmmm. I wonder what the stri*** ..er I mean the Service attendant was thinking?

They still wouldn't give me a loaner until I personally threatened the service manager with violence and pointed out the child car seat in the back, the 2 year old by my side, and highlighted what a wonderful treat it was to have to pull over on the side of the freeway to wipe my windshield with my forearm (the same I would use to assault him with if he didn't magically come up with a flocking loaner) while I had to dodge traffic to get back into the car to rejoin my 2 year old and wife. I asked him if he was available to tag along and be my personal "wiper", at which he declined. Yes I'm pizzed, I'm beyond pizzed. And just because I'm attempting at using a little comedy to humor you-all (with this story) don't think for a minute that I'd really like to have a few words with owner of the dealership; and I will, in a back alley somewhere.

So as it stands at the moment they still have my car and because they made a wise decision, I'm driving a lovely 2012 Sonata. I doubt very much the new motor will fix the skit-zo problem that the wiper system has.

It wouldn't be so bad but the seat belt smells like a Tijuana whore, literally someone has sprayed the seat belt with what I am guessing is a cheap women's cologne. It gives me a headache just like a TJ whore would as well
(I have have no personal experienced I am merely speculating). I will never take my car there again the service experience has been.... I keep thinking akin to a TJ whore and the service attendant "girl"....I'll drive to Orange county, h#ll I'll drive to Alaska to get REAL service. This experience is just pathetic... can anyone in North County San Diego suggest a decent Hyundai dealer to get my Genesis serviced?

I'm trying to stay optimistic and hoping for a happy ending-

--------->UPDATE

Just heard back from the Dealership. The new part was damaged on arrival, but they installed it anyway to see if it work, and it doesn't. So the earliest I might get my car back is this Thursday. They NOW think that it is the control module, not the wiper motor. I'm pretty sure I relayed that information to the "Entertainer" 'eeer I mean service attendant girl. When I tried to have my car fixed the first time...... So all in all I'm on day 6 and counting........... Given the amount of time (if devoted) I'm pretty sure with my OCD I could have re-engineered the wiper and module by now. d@mn shame they couldn't have gotten me in an R-Spec as a loaner. Albeit the Sonata isn't bad, but it's NO GENNY.

Here is the response from Hyundai of America; I'm actually surprised I heard back from them:

Dear Mr- X: (edited)

Thank you for contacting the Genesis Customer Connect Center. We appreciate the opportunity to hear from our customers, but we apologize for the circumstances that prompted your contact.

We understand that your experience with North County Hyundai can shape your opinion of Hyundai and appreciate you taking the time to provide feedback. We will ensure that all appropriate parties, including the dealership’s management and the Hyundai field management, are made aware of your experience. We do recommend that you contact the general manager of North County Hyundai, since they are in the best position to address your concerns. In addition, the information you provided helps us to better understand our customers’ experiences and aids in the development of future dealership guidelines.

We do apologize for any inconveniences this may have caused.

We have documented your comments. Your case number 1234567(edited) can be referenced if we can provide further assistance.

Thank you for contacting Genesis Customer Connect Center.

 

[PMCErnie]

as many as I can find. I've already contacted Hyundai America and gotten a response....

You've posted this complaint in several threads. No need to annoy us.

 

[bradyb]

I would like to offer my apologies to this forum and it's readers. It was not my intention to offend/belittle/ threaten/or insult anyone or individual.

I have been contacted by the dealership and notified that my issue has been corrected, and so I stand, corrected.

I will, however,be more forthright with my future posting and leave the comedy to the processionals.

 

[PMCErnie]

Congrats! Good news.

 

[Real Deal]

Hello there... I had a chance to read your thread and realized how obviouse it is that these forums provide a certain god syndrome to some people... Namely YOU... Do you realize that these are people that you are berating about to the WORLD WIDE WEB. It's people like you that make this place a real crappy place to live. Dude you own a glorified Hyundai. Your Geni as you call it is just a Hyundai but the people that work there are real people that have to make a living there. If you have something that is constructive to say then say it but if your just going to be an ASS... Why dont you just keep it to your self. If your service sucked take it up with them or just go somewhere else. There are plenty of dealers in S.D. that will be willing to service your Korean made hunk of iron. It's just a car man...

Maybe you should have taken the loaner they offer every customer with a warranty repair... Or are you just one of those customers that thinks they are too good to drive a loaner because they think that its beneath them to be seen in a loaner? I see customers like you every time I go to the dealer... Your in too big of a hurry and you disrespect all of the employees that work there. Get a clue man.... You cause harm with posts like these to the people who are trying to service you.

______________________________

Help support this site so it can continue supporting you!

 

[STREETS]

Real Deal-

The World Wide Web called for you and gives you a real shout-out: "F**K U"

 

[bradyb]

Real Deal-

The World Wide Web called for you and gives you a real shout-out: "F**K U"

STREETS----> w o r d!

@---> REAL DEAL

no comment, you said it all with your ignorant rant.

 

[Ruissimo]

Here's a smooth move: sign up for a car owner forum, and then call that car "glorified", "just a Hyundai", and "Korean-made hunk of iron".

Sounds to me like someone who overpaid by $20 grand for a premium, German or Japanese-made automotive engineering masterpiece.

You just can't stand driving by a GENESIS and seeing that a) it looks better than what you are driving, b) it is far more reliable than what you are driving, c) the owner has a smile on his face because he DOESN'T need to go to HIS DEALERSHIP all the time, like you do.

Suck it, buddy.

 

[SoCal R-spec]

Lmao!!!!!!!!!

 

[buellwinkle]

I would like to offer my apologies to this forum and it's readers. It was not my intention to offend/belittle/ threaten/or insult anyone or individual.

I have been contacted by the dealership and notified that my issue has been corrected, and so I stand, corrected.

I will, however,be more forthright with my future posting and leave the comedy to the processionals.

I sure hope your car has been fixed too your satisfaction ! ! ! us Genesis owners do not wish to hear about bad service on our cars...

 

[Corpnupe85]

I am so disgusted I have no words. However I DO have a voice and it will be heard:

I've taken my car to the dealer TWICE. I still will not name( Y E T ), however they are in Carlsbad, CA. ...and they have asked for "10's" for their service review.

...hmmm ten? Yelp, this forum, any other forum I can find, Hyundai America... Yep I should be able to find "Ten".

The first time the service girl (sorry ladies I know it's sexist) provides the diagnosis of. "It's the wiper motor." This before she has spoken with the mechanic. She, all 24 yrs or so of her is a service attendant. I am assuming if she was savvy enough she would be working at some sort of Jiffy-Lube type place, or if she possessed the proper credentials she would be working in a garage for Danica Patrick, or sliding down a pole someplace. I was watching the THREE yes THREE service TEKS shrug their cumulative shoulders in a "we have no ef-fing clue what the h@ll is wrong with this car" manner. After waiting 2 hours. The girl said they had to order the wiper motor and that would take (she guessed) 3 days to get there. The "girl" refused to provide me a loaner stating that since it was sunny that day she doesn't consider it a safety risk and asked if I wanted a car wash.... again I'll mention the sliding down a pole someplace comment.

UPDATE->
So the mechanic THINKS that my wiper (skitzo)problem is the motor. What/who-ever j@ck@ss ordered the part, ordered the WRONG part. I was notified of that via a phone call an hour after I dropped my car off - the second time.

I wouldn't be so upset accept that, it was Saturday morning and I had an appointment elsewhere too. After waiting 30 mins to "drop it of" because of a unorganized service department. Now please understand that this is AFTER I got my tired @ss, my 2 year old- and my wife up and out on a Ef-fing Saturday morning at yes 07:00; all three of which needed to be there because they refused to provide me a loaner the first time when they had to order the part (that they think will magically "fix" it) saying it wasn't a safety issue, and what's this ANOTHER storm comes through southern CA? in winter time hmmmmmm. I wonder what the stri*** ..er I mean the Service attendant was thinking?

They still wouldn't give me a loaner until I personally threatened the service manager with violence and pointed out the child car seat in the back, the 2 year old by my side, and highlighted what a wonderful treat it was to have to pull over on the side of the freeway to wipe my windshield with my forearm (the same I would use to assault him with if he didn't magically come up with a flocking loaner) while I had to dodge traffic to get back into the car to rejoin my 2 year old and wife. I asked him if he was available to tag along and be my personal "wiper", at which he declined. Yes I'm pizzed, I'm beyond pizzed. And just because I'm attempting at using a little comedy to humor you-all (with this story) don't think for a minute that I'd really like to have a few words with owner of the dealership; and I will, in a back alley somewhere.

So as it stands at the moment they still have my car and because they made a wise decision, I'm driving a lovely 2012 Sonata. I doubt very much the new motor will fix the skit-zo problem that the wiper system has.

It wouldn't be so bad but the seat belt smells like a Tijuana whore, literally someone has sprayed the seat belt with what I am guessing is a cheap women's cologne. It gives me a headache just like a TJ whore would as well
(I have have no personal experienced I am merely speculating). I will never take my car there again the service experience has been.... I keep thinking akin to a TJ whore and the service attendant "girl"....I'll drive to Orange county, h#ll I'll drive to Alaska to get REAL service. This experience is just pathetic... can anyone in North County San Diego suggest a decent Hyundai dealer to get my Genesis serviced?

I'm trying to stay optimistic and hoping for a happy ending-

Get used to the lack of customer service. Your experience is why the Genesis brand will not survive if they don’t get free standing dealerships. I am considering selling my 2015 genesis because of the abysmal customer service and the lack of brand awareness. I should have kept my 2014 Lexus GS 350 F Sport and migrated to another “real”luxury brand.

 

[EdP]

Get used to the lack of customer service. Your experience is why the Genesis brand will not survive if they don’t get free standing dealerships. I am considering selling my 2015 genesis because of the abysmal customer service and the lack of brand awareness. I should have kept my 2014 Lexus GS 350 F Sport and migrated to another “real”luxury brand.

Not sure what you mean by brand awareness. The brand of car you drive should not entitle you to more ketchup on your burger or a bigger smile from the service writer. Everyone should be treated well.

Perhaps you just need a different dealer. I've not had any problems though I had little need for any customer service. OTOH, I have nothing good to say about my previous MB dealer and never owned an Accura, partly due to the dealership I went to.
I should not conclude the brand is not good, but those dealers did not give me a good feeling to do business with them. Sadly, many car dealers of every brand are really sub-par after the sale.

 

[buellwinkle]

Not sure what you mean by brand awareness. The brand of car you drive should not entitle you to more ketchup on your burger or a bigger smile from the service writer. Everyone should be treated well.

Perhaps you just need a different dealer. I've not had any problems though I had little need for any customer service. OTOH, I have nothing good to say about my previous MB dealer and never owned an Accura, partly due to the dealership I went to.
I should not conclude the brand is not good, but those dealers did not give me a good feeling to do business with them. Sadly, many car dealers of every brand are really sub-par after the sale.

Indeedie, they kiss you on both cheeks until they have the cashier check in hand, and then the are off to the next customer and have forgot about you ! ! ! !

 

[Mcc]

Indeedie, they kiss you on both cheeks until they have the cashier check in hand, and then the are off to the next customer and have forgot about you ! ! ! !

Sounds like one is sales and the other the service department. If you can, I would suggest finding a new dealer with a decent service department. Interview them in person ahead of time if you can. If not maybe you can find a better person in service to deal with. Sounds like you will never get the satisfaction you are looking for and entitled to with the person you dealing with now.

 

[Alfer]

I sure hope your car has been fixed too your satisfaction ! ! ! us Genesis owners do not wish to hear about bad service on our cars...

You all do realize this guys hasn't posted here in over 4 years?