Disgusted

[Sal Collaziano]

There response was, as stated above, that is was working the next day, so need way they could diagnos.

Okay, so the problem wasn't happening when you brought it in - and that's why they didn't want to look at it. I imagine that when the issue occurred - it probably through some type of code...

 

[Spanky61]

Thank you but I didn't say there was a problem with him voicing his complaint, these are your thoughts but and personal feeling, not mine. You've shared your personal thoughts and I've shared mine. So, I suppose that makes us even in some slight way.

That's wonderful. You should have ignored him.

Are you suggesting or telling me as an unequivocal authority? I find myself boring at times but I don't ignore my desires or needs.

When someone posts their discontent or complaint without so much as a whisper why or a shred of evidence in support, other than it's AC problem. Then claims to have a video regarding the actual claim and doesn't show it, I become fairly skeptical. So I found his retort boring and unfounded. 8 post later from Wayne and the negative attitude he responds with, make me even more skeptical of his claim. I'm not going to contest with you if he a troll or not. It's a definition and if it fits, he can wear it, as he see fit.

No thank you, I actually don't believe I need to start a thread (genesisownersforonlypeoplewhoarehappywithgenesis.com) as you so glibly and sarcastically suggest. I believe the majority of the owners here, are legitimately pleased with the product barring a select few minor problems and a few owners.

Maybe you, might start the thread as the forum leader?

As he and you seem to be entitled to post their opinions as you deem fit, so am I or is there a a particular issue you have with me personally? I asked specific questions of Wayne and he was as uncooperative as he could possibly be, even hostile to a point. He still hasn't answered them but instead decided to decline to a level of belligerence, chaotic hostility as well as intolerance. When he made his complaint "public," he is apt to receive pro and con, especially when delivering it in such a manner. He's not perfect nor am I but I attempt to be honest about what I'm thinking.

I understand his personal frustration but it's no excuse for going off half-cocked. A complaint is one thing, which I can accept from anyone, but his rant and lack of pertinent information, which he says he has available and doesn't produce, is unfounded.

I also noticed he didn't even bother to introduce himself as an owner as most here have already. So if he expects some special consideration, then it might behove him to blend in and exercise a bit of self-control and tact. Nothing is so important, upsetting or unfixable as he has demanded. And I certainly don't agree with him with regards to Genesis Service. He's bashing Genesis Service as a whole and then assuming that others agree with him. I simply disagreed with him as service varies from dealer to dealer. Just like people in general. His first post was evasive and inconclusive and the other being not much more informative.

I simply pointed out, he speaks for himself, as I don't believe others have provided him this personal latitude. One mans opinion, doesn't make a consensus among the majority. I say this with all due respect.

Now as you can see, he has continued to be disrespectful as well a hostile towards me personally. He's moved off of his personal hostility toward Genesis Service and pointed it at me. I quote, " I'm stupid, I don't have a clue and I'm pathetic." So who is actually being irrational and uncooperative? Well, I do respect myself as well as others so I'm not concerned with his personal abuse. However, I've not declined to utilizing personal insults, as a means of belittling or being hostile.

Is this what you condone as the forum leader personally or do you only intervene at your personal discretion, discriminately? I ask this as a courtesy.
However, I can understand the source of where it comes from and is typical of his present frame of mind and comments.

 

[Sal Collaziano]

Thank you but I didn't say there was a problem with him voicing his complaint, these are your thoughts but and personal feeling, not mine. You've shared your personal thoughts and I've shared mine. So, I suppose that makes us even in some slight way.

When someone posts their discontent or complaint without so much as a whisper why or a shred of evidence in support, other than it's AC problem. Then claims to have a video regarding the actual claim and doesn't show it, I become fairly skeptical. So I found his retort boring and unfounded. 8 post later from Wayne and the negative attitude he responds with, make me even more skeptical of his claim. I'm not going to contest with you if he a troll or not. It's a definition and if it fits, he can wear it, as he see fit.

No thank you, I actually don't believe I need to start a thread (genesisownersforonlypeoplewhoarehappywithgenesis.com) as you so glibly and sarcastically suggest. I believe the majority of the owners here, are legitimately pleased with the product barring a select few minor problems and a few owners.

Maybe you, might start the thread as the forum leader?

As he and you seem to be entitled to post their opinions as you deem fit, so am I or is there a a particular issue you have with me personally? I asked specific questions of Wayne and he was as uncooperative as he could possibly be, even hostile to a point. He still hasn't answered them but instead decided to decline to a level of belligerence, chaotic hostility and well as intolerance. When he made his complaint "public," he is apt to receive pro and con, especially when delivering it in such a manner. He's not perfect nor am I but I attempt to be honest about what I'm thinking.

I understand his personal frustration but it's no excuse for going off half-cocked. A complaint is one thing, which I can accept from anyone, but his rant and lack of pertinent information, which he says he has available and doesn't produce, is unfounded.

I also noticed he didn't even bother to introduce himself as an owner as most here have already. So if he expects some special consideration, then it might behove him to blend in and exercise a bit of self-control and tact. Nothing is so important, upsetting or unfixable as he has demanded. And I certainly don't agree with him with regards to Genesis Service. He's bashing Genesis Service as a whole and then assuming that others agree with him. I simply disagreed with as service varies from dealer to dealer. Just like people in general. His first post was, one of which was invasive and inconclusive and the other being not much more informative.

I simply pointed out, he speaks for himself, as I don't believe others have provided him this personal latitude. One mans opinion, doesn't make a consensus among the majority. I say this with all due respect.

Now as you can see, he has continued to be disrespectful as well a hostile towards me personally. He's moved off of his personal hostility toward Genesis Service and pointed it at me. I quote I'm stupid, I don't have a clue and I'm pathetic. So who is actually being irrational and uncooperative? Well, I do respect myself as well as others. However I've not declined to utilizing personal insults, as a means of belittling or being hostile.

I'm very busy and don't have time for this. I'm not retired. I'm only here because I received several complaints about YOUR handling of the situation...

 

[Spanky61]

Very well I'll take this in consideration.

However, you have the time to respond to his comments and not others?

 

[Sal Collaziano]

Very well I'll take this in consideration.

However, you have the time to respond to his comments and not others?

Correct. If I continue to receive complaints about the way you handle things in this discussion - I will remove you from it.

 

[Wayne Bradby]

Please remove him!
Hopefully he does not represent the majority on this forum. I spelled out the EXACT issue very early on, which he apparently chose to ignore before he went down the rabbit hole of insanity! If he can't read, not my issue.
And I'm NOT posting the vidoe(simply just to aggravate him) as I'm sure he'd come up with some issue about it. The proper people have seen the video and all is well except in his mind!

 

[Wayne Bradby]

Okay, so the problem wasn't happening when you brought it in - and that's why they didn't want to look at it. I imagine that when the issue occurred - it probably through some type of code...

If you have a private EM, I'd be more than happy to send the video to you to view. It was a very strange issue that I've never had in 45 years of car ownership and was simply wonderiing if others had the issue...nothing more. While this person has made it a personal quest to rant and rave over an issue he has nothing to do with speaks volumes about the type of person we are dealing with.

 

[Spanky61]

Please remove him!
Hopefully he does not represent the majority on this forum. I spelled out the EXACT issue very early on, which he apparently chose to ignore before he went down the rabbit hole of insanity! If he can't read, not my issue.
And I'm NOT posting the vidoe(simply just to aggravate him) as I'm sure he'd come up with some issue about it. The proper people have seen the video and all is well except in his mind!

Relax Wayne

My apologizes for offending you. I might have known if, I was more observant of your personal responses and your personal frame of mind overall. Apologies, I’m not a mind reader just human and imperfect at that.

You have to deal with your problem alone. I simply don’t agree with your personal assessment of Genesis Service,

I will try to be more considerate in future. Again my sincere apologies.

 

[Corpnupe85]

And lastly (since i just re-read Spankys post), he apparently has no clue as to what trolling actually is as it is EXACTLY what he is doing...making wilid accusation with little or no knowledge of the issue (and too lazy to read what it was posted hours before his post), AND offering zero input on the issue being discussed. Check your mirror for trolls.

Wayne, it is sad that you are getting attacked from the genesis “fan boys/girls”. Thank you for letting me know. And, I totally agree with you. I am trading my 2015 genesis at the end of year and going back to a 2016 Lexus GS 350.

 

[Sal Collaziano]

All I want is a peaceful community where people can agree and disagree without things getting personal. I'm very lenient with banning because I'm no saint myself - and have been given many second and third chances throughout my life. Please - all I ask is that if there is a disagreement - do not make it personal - and agree to disagree quickly so that it doesn't affect the community negatively.

Also, for future reference, the last thing I want is for people to reject the idea of sharing their opinion if it is not a positive one. This is not a "fan boy" community. That being said, I also expect people to have thick skin.

All this aside, I am dealing with what are probably the last days of a very dear family member and do not have time to babysit here. I understand that this is my job as the administrator here - but we're all adults. Please act accordingly...

______________________________

Help support this site so it can continue supporting you!

 

[Wayne Bradby]

That's what I thought I was getting into...a forum where issues can be raised and addressed in a civil manner. Hope that your family issues resolve themselves peacefully and thanks for taking the time to step into this.

 

[larrymg1]

That being said, I also expect people to have thick skin.

As always, appreciate your administration and oversight of the forum. It is a thankless job at the very least and you are to be applauded. A comment on "That being said, I also expect people to have thick skin." Thick skin is acceptable and expected. However, IMO, personal attacks and posts strictly for the sake of antagonizing or inflaming are not acceptable and the members at large should not have to contend with them.

 

[larrymg1]

I am dealing with what are probably the last days of a very dear family member

My thoughts are with you and your family during a difficult time. I hope peace will come to all in your family during these travails.

 

[Spanky61]

@ Genesis Motors

May the lord bless and keep you and your loved one. May his countenance shine upon you and give you peace. In Jesus name

 

[Mcc]

That's what I thought I was getting into...a forum where issues can be raised and addressed in a civil manner. Hope that your family issues resolve themselves peacefully and thanks for taking the time to step into this.

That cool Brad. The forum is here to listen and to help. I have no idea if I can help because I don’t understand what problem you are/were having with your car. I did go back and review past posts and maybe I am just slow but I could not find what issue to help you with. If it was just the dealer then I think I already responded to that. If it is something more specific with the car, you might consider starting a new thread with a more descriptive title. Just a suggestion.

 

[Wayne Bradby]

That cool Brad. The forum is here to listen and to help. I have no idea if I can help because I don’t understand what problem you are/were having with your car. I did go back and review past posts and maybe I am just slow but I could not find what issue to help you with. If it was just the dealer then I think I already responded to that. If it is something more specific with the car, you might consider starting a new thread with a more descriptive title. Just a suggestion.

Thanks Mcc...the revived post got way off track due to the above drama. While I did post the issue, I can understand that you or others may not have seen it. It's been resolved as much as it can be...it was just the wierdest and most unexplainable issue I've seen in a relatively new car. I may start a new post as it was an issue that at least folks should be aware of.

I had an AC issue on a 7 hour drive in 90 degree weather where the A/C system engaged and, even at the lowest temp setting on auto (or manually turned to the highest fan setting with all but two front vents closed off) I got enough air out of the open vents to barely make a napkin flutter. I could hear the blower blasting a lot of air (which made it more frustrating) somewhere into the interior of my dash (probably into the engine compartment and kept that nice and cool for the trip). It either somehow froze up in 85 degree weather (which is my hypothesis given how much water had drained from the car on the floor of my garage the next morning) or there is a defective flap or some other electronic gizmo that did not operate properly. The dealer should be able to figure it out, but refused to even look at it until a call to Genesis corporate. They've had it for two days....I'll find out tomorrow what they found, but expect them to tell me it's working fine now and nothing to fix.

And in case anyone thinks I'm somehow mad a Genesis...I'm not. I still love this car! I'm disappointed that a local dealer would not even look at the issue initally. It really speaks to the on-going issue of separating the Genesis badge and having separate facilities. This is just growing pains, but annoying to customers who are having issues. They have now looked at it after a call from Genesis corporate reminding them not to blow off their customers and they have given an assesment I still need to check out. They are claiming it was running in some type of economy mode (which it was not) as the fan was running full blast somewhere in the interior of my dash.

 

[Mcc]

The dealer should be able to figure it out, but refused to even look at it until a call to Genesis corporate.

No question the dealer messed up. If I were you I would not go back there no matter how convenient they may be.

 

[pmckechnie]

I had a problem like this with a 1969 Buick 225. On long trips the A/C would freeze up and block the airflow. I found that I could turn the system off for a few miles and the air would again come out of the vents. The problem with the car was low freon.
Most newer cars have a temperature switch which opens at around 36 deg and turns off the compressor. I am not sure about Genesis, I worked on cars for years, but not Hyundai or Genesis.
Next time it happens, turn the system off for a few minuets and see if it helps. If it helps and starts cooling again as it should take it to the dealer and explain it to them. A problem like this will never show up on a normal A/C test.

 

[Wayne Bradby]

I had a problem like this with a 1969 Buick 225. On long trips the A/C would freeze up and block the airflow. I found that I could turn the system off for a few miles and the air would again come out of the vents. The problem with the car was low freon.
Most newer cars have a temperature switch which opens at around 36 deg and turns off the compressor. I am not sure about Genesis, I worked on cars for years, but not Hyundai or Genesis.
Next time it happens, turn the system off for a few minuets and see if it helps. If it helps and starts cooling again as it should take it to the dealer and explain it to them. A problem like this will never show up on a normal A/C test.

Yeah, I did try that. Even turned heat on for awhile, later in trip stopped for 15 mintues. Still no releif.

I'm no mechanic, but I'm thinking that somehow, after about an hour of driving in 80 degree + temps, some area of the vent(s) got iced
up (judging from the amount of water on the garage floor the next morning...literally flowing out to the driveway!) and air was not being delivered into the cabin. (maybe 5% airflow...a napkin barely fluttered) Again, you could hear the air blasting full volume somewhere behind the dash, which just added insult to injury. I'd want to know what caused that freeze up, but no one seems to know. It's fine now...just don't want another road trip (7 hours!) like that!

 

[Spanky61]

Paul maybe right regarding the system refrigerant coolant level. I know it sounds like a long shot but stranger things have happened. I recall a similar instance of a freeze up. I can tell you with the newer refrigerant coolant, it takes a little while to reach it's maximum cooling capacity, even when turned to it's highest setting. If it's low the system has to work that much harder and will generally cause a freeze up of the condenser or compressor.

Was there ice on the compressor?

Did the AC clutch engage? Did you hear a clicking sound from under the hood?

With the AC control set to maximum coldness, you should have been able to hear the familiar clicking sound of your AC clutch engaging. The clutch engages with a signal from the AC pressure switch, which reads the pressure level of the system. When the level drops too low, the pressure switch will not activate, and therefore the clutch will not engage. Without the AC clutch engaged, the system will not be able to circulate even the low amount of refrigerant it may have and the system will not work at all.

Make sure they check the cabin filter and see if it's soaked and clean the outside vents. With a soaked cabin filter, it means the evaporator coil has froze up.

It could also be something as simple as; a malfunctioning AC pressure switch which is common. If it is, it will happen again until it's replaced. All they have to do is energize the system ohm the switch and check if there is a voltage drop or impedance.

These are the most common problems I can think of off hand that might cause it to operate as you've partially described.

The big puddle of water came from the evaporator coil drain.

The only other thing which might be a problem is the electronic control switching in the dash panel. That's going to be difficult to trace, if it didn't throw a malfunction code on their SAE Handheld Analyzer thru the ECU.