Engine failure at 64,000 miles. Need some advice.

[warreneaux4]

Thanks, OFG. I'm really striving to keep it neutral here and I'm the guy with the blown engine. I really welcome the discussion though. A lot of car buyers buy pre-owned. If pre-owned Hyundai buyers end up being treated as second class citizens by the manufacturers then it is something that warrants further discussion and also something that may depress used Hyundai prices further. Dimitri - I appreciate your point of view. Obviously, I'm getting nowhere so you might be right. However, please stop saying I expect anything or putting words in my mouth. You are reading too much into this. I just want to feel like I am heard. Yeah, It might get me nowhere, but I'll feel better and that might make me buy a new Hyundai - hence the reason why Hyundai should at least just be nice to me.

There is a new listing in the FOR SALE forum.
It is a 17k mile V-6 engine for $1,000.00 or make a reasonable offer.
Would be worth a read.
Earl

 

[fmartinin]

Hello everyone,

I've been lurking here unregistered for a few years and gained a lot from the knowledge on this forum. I'm hoping for some good advice.

I've got a 2010 Genesis V8. It has 64,000 miles and I've loved it. I am the 3rd owner, having owned it since 2012. The car is still under warranty by time but over now by 4K miles.

The engine has failed due to a timing chain failure. I've been told by the dealer that the chain "stretched," causing some sort of catastrophe inside the engine.

Over the years I have read a lot about Hyundai's good will and customer service so I was confident that Hyundai would step up to the plate and help me out with the repair even though the car is 4K over on mileage. The Service Manager was also confident that Hyundai would help out.

However, to our surprise, Hyundai has denied the warranty and actually treated me badly. When Hyundai denied the dealer's request for a good will repair, I asked to speak with customer support and I think I got some new guy because he was actually pretty rude to me and didn't listen to me at all. I asked to speak with his supervisor and was flat out told, "I won't do that."

Now I totally understand that I'm out of warranty but an engine failure at 64K miles is very unexpected. I would at least welcome the opportunity to speak with someone at Hyundai who is willing to treat me with respect and listen to my concerns. If at the end of the talk they still decide to flat out refuse to help, well I get that. It's just that right now the manufacturer has really been unwilling to even listen to me and that's what makes me upset.

I'm wondering if any of you have any suggestions on how to proceed. Please let me know. Thanks so much.

I have the same problem with my 2011 Equus. 85000 miles, I parked it in front of my house everything was fine. Next time I got in my car it had major engine failure. My dealer was the only one who serviced my car. I got the same treatment.

 

[PMCErnie]

I have the same problem with my 2011 Equus. 85000 miles, I parked it in front of my house everything was fine. Next time I got in my car it had major engine failure. My dealer was the only one who serviced my car. I got the same treatment.

If you are not the original owner, what warranty were you expecting to collect on at 85 thou?

 

[Gunkk]

Sorry to hear about your loss fmartinin.

This is why many of us strongly recommend purchasing extended warranties for these cars. The bad news is that repairs and replacement parts are at the high end of the range alongside German luxury cars, and most Hyundai dealers will rob you blind because they assume YOU THINK there is nowhere else for you to go.

But the good news is that in the last decade so many Hyundais have entered the market that now many local private mechanics have the necessary tools and experience to do competent work on Hyundais of all kinds. So I recommend you ask and shop around for a competent local mechanic that does engine rebuilds.

 

[Nolfol]

I have the same problem with my 2011 Equus. 85000 miles, I parked it in front of my house everything was fine. Next time I got in my car it had major engine failure. My dealer was the only one who serviced my car. I got the same treatment.

Can’t hurt to try
My 13rspec just had its third trans put in and Hyundai covered it 100% at 135k and I’m the third owner
..I know it’s rare and not likely but never hurts to try
They did it on good faith for owner loyalty as its my 8th Hyundai I’ve purchased in a row and the trans was already replaced at 49k had something to do with it ..
I hope it works out for u

 

[OlderGuy1stGenesis]

I agree with most of what is posted here. 3rd owner ? What do you know about how the car was driven or whether it was serviced properly? Why keep the oil fresh and clean ? to minimize wear and tear especially of the timing chain and associated parts. An eight speed transmission will normally insure that the engine always runs at LOW rpms, even on the interstate.

Not Hyundai's fault, proper servicing is not an option to consider or skip. Your engine is as complicated and fancy as any full race engine manufactured the past 70 years, yet I trust the engineering.

I am the third owner of my Genesis. Last driver (#3 was the 60 year old wife of a Nissan salesman). She wanted something smaller. I was pretty confident she wasn't burning rubber at traffic lights four days a week as she bought groceries, visited her family, and went to church.

Get either a slightly used or re-manufactured engine by that big engine re-manufacturing outfit in Maryland or a similar place or possibly a Jasper re- manufactured engine. Jasper started out in America as a handful of German immigrant machinists that cared about their work. That was the trade they had learned in Germany. Today, generations later, they rebuilt all common engines. The work they do isn't up to American standards. The work they did/still do is up to German standards, which are higher. The really good places rebuilt an engine to brand new specs and offer a good solid guarantee. If you get a high quality rebuilt, it will last at least as long as the original. Sometimes the manufacturer gives a fairly good price on a rebuild. Ford and Chevy years ago were pretty fair on pricing on rebuilt sold from dealerships.

In my lifetime, if you keep fresh, high quality synthetic recommended oil in an engine and change oil and filter every 5,000 miles or less, I have NEVER seen engine failure. Try and have the new oil filters pre or half filled if possible.

 

[QuestForQuality]

Hello everyone,

I've been lurking here unregistered for a few years and gained a lot from the knowledge on this forum. I'm hoping for some good advice.

I've got a 2010 Genesis V8. It has 64,000 miles and I've loved it. I am the 3rd owner, having owned it since 2012. The car is still under warranty by time but over now by 4K miles.

My brother had 144 K on his 2012 3.8 Sedan when the motor suddenly seized on the road. The oil had all burned up, and we suspect it was due to buildup on his valves. The GDI motors need GDI valve cleaner treatment every oil change or at least every 10 K miles from what I've read. He didn't know and never did a treatment. I found a 30 K salvage motor for $1100 delivered (60 miles away) My brother gave me the car after being quoted $6,000 for replacement. I'm more mechanically inclined, so I recruited a licensed mechanic to help me out. We swapped out the motor in about 10 hours and she's running like a champ again.

 

[Riouxgrande]

Guys...can we acknowledge that the OP is over 4 years old? Lol

 

[PMCErnie]

Guys...can we acknowledge that the OP is over 4 years old? Lol

12 posts and you are an expert?

 

[Riouxgrande]

12 posts and you are an expert?

Lol you're one of those guys...

Doesn't take an expert to know the advice is no longer warranted for the person who had the issue 4 years ago.

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Help support this site so it can continue supporting you!

 

[PMCErnie]

Lol you're one of those guys...

Doesn't take an expert to know the advice is no longer warranted for the person who had the issue 4 years ago.

Note that the recent responses are to the recent posts, not just the old ones. Now who’s the fuelish one? Comprehenshun is more than just a misspelled word. Since you are new here, why not contribute rather than annoy? Threads don’t exist merely to address the concerns of the first poster. Perhaps you are one of those guys who thinks life didn’t exist before you were “birthed?“

 

[Riouxgrande]

Note that the recent responses are to the recent posts, not just the old ones. Now who’s the fuelish one? Comprehenshun is more than just a misspelled word. Since you are new here, why not contribute rather than annoy? Threads don’t exist merely to address the concerns of the first poster. Perhaps you are one of those guys who thinks life didn’t exist before you were “birthed?“

Note that the recent responses are to the recent posts, not just the old ones. Now who’s the fuelish one? Comprehenshun is more than just a misspelled word. Since you are new here, why not contribute rather than annoy? Threads don’t exist merely to address the concerns of the first poster. Perhaps you are one of those guys who thinks life didn’t exist before you were “birthed?“

I didnt find my post annoying at all. Simply pointing out the age of the thread. You calling me out on post count is annoying. Had I joined this forum in 2012 like you I would have post counts much higher. Doesn't make me less entitled than you. Thanks for the warm welcome old timer!

 

[OlderGuy1stGenesis]

Guys...can we acknowledge that the OP is over 4 years old? Lol

This site is everyone sharing their opinion. 15% of posters do not know what they are talking about, therefore NOT very helpful. The more valuable comments are from experienced people. Insight doesn't just come from someone's opinion four years ago. One current comment is about a person losing an engine NEVER paying attention to the intake valve carbon/oil coating problem. Newbies can learn from that.

 

[Derek96!]

Seriously? You know how my car was driven? Cmon. 1st owner had it for 12k miles. 2nd owner is my friend who had it for 8k. The rest of the time it's been mine. Do you really believe someone can destroy a quality Hyundai Genesis in 12k miles in such a way that the engine fails at 64k? If so, my next car is going to be something other than a Genesis. There's a lot of speculation going on here and it's good to question everything but I think the focus of the discussion should be on the quality of the timing chain and the quality of Hyundai's customer service.

Hi. My sons car has 76,000 and has engine failure. It failed him in Florida right after moving there. I live in NJ. He has had it since 2013. Didn’t drive it much. It was maintained regularly and did not neglect it at all. It’s is perfect condition. Hyundai said they couldn’t find an engine. Lol That was the end! Didn’t tell me what actually was damaged....I’m pissed! It’s actually on its way being transported home to Jersey. What car engine just fails prematurely! Company sucks. No customer service. Chrissie

 

[EdP]

Hi. My sons car has 76,000 and has engine failure. It failed him in Florida right after moving there. I live in NJ. He has had it since 2013. Didn’t drive it much. It was maintained regularly and did not neglect it at all. It’s is perfect condition. Hyundai said they couldn’t find an engine. Lol That was the end! Didn’t tell me what actually was damaged....I’m pissed! It’s actually on its way being transported home to Jersey. What car engine just fails prematurely! Company sucks. No customer service. Chrissie

When you say Hyundai do you mean corporate or the local dealer? In or out of warranty?

Yes, engines can fail at 76,000 miles. I had one car that I scrapped after 2 engines. Had another I bought with a dead engine. Got the car for cheap and rebuilt the engine. Sometimes it is the engine, sometimes it is the driver.

 

[Shady_panda]

very rare to see the 4.6 architecture fail...many brand uses it that and its extremely reliable.

 

[carguy75]

When you say Hyundai do you mean corporate or the local dealer? In or out of warranty?

Yes, engines can fail at 76,000 miles. I had one car that I scrapped after 2 engines. Had another I bought with a dead engine. Got the car for cheap and rebuilt the engine. Sometimes it is the engine, sometimes it is the driver.

So true. I read stories that claim an engine just failed without warning over the years on various forums, however we really do not know if the engine was properly maintained based off forum accounts. Hell, the owner probably only changed the oil twice in the 64k miles he or she has owned the car.

However, some engine do have some defects from the factory that could cause a premature fail like the 2006-2008 Mercedes V6/V8 engines with poorly manufactured camshafts sprockets i believe or 2004-2006 Volvo V8 engines made by Yamaha with balance shaft bearing issues, etc.

To my understanding Hyundai V8 engines are very well built with exception of the early 2012 5.0 engines with defective piston rings.

 

[Marcie]

When you say Hyundai do you mean corporate or the local dealer? In or out of warranty?

Yes, engines can fail at 76,000 miles. I had one car that I scrapped after 2 engines. Had another I bought with a dead engine. Got the car for cheap and rebuilt the engine. Sometimes it is the engine, sometimes it is the driver.

I've just been told that the engine on my 2009 Genesis 4.6 needs to be replaced after only 70,000 miles. They can replace it with a used engine that has 98K miles for $8,300. I now have a beautiful car that can't be driven. I'm trying to find a way to get rid of it and will NOT be looking at another Hyundai to replace it.

 

[EdP]

I've just been told that the engine on my 2009 Genesis 4.6 needs to be replaced after only 70,000 miles. They can replace it with a used engine that has 98K miles for $8,300. I now have a beautiful car that can't be driven. I'm trying to find a way to get rid of it and will NOT be looking at another Hyundai to replace it.

Understand the frustration. Not sure that it would be a good investment in a car that age. I'd put the money towards a newer low mileage car.

Is "they" the dealer? I'd tray another shop to see what they could come up with. I had an engine rebuild some years back at a reasonable price and got a warranty on it too.

 

[Marcie]

Understand the frustration. Not sure that it would be a good investment in a car that age. I'd put the money towards a newer low mileage car.

Is "they" the dealer? I'd tray another shop to see what they could come up with. I had an engine rebuild some years back at a reasonable price and got a warranty on it too.

Thank you for the reply. Yes, "they" is the dealership, and I agree it's not worth $8,300 to replace with a used engine. I've had other issues unrelated to the engine and am not willing to put good money after bad. But we are looking around town to see if any independent mechanics can do a rebuild.