sherrod
Getting familiar with the group...
Two months ago I purchased a 2010 Genesis from Alexander Hyundai located near Cool Springs in Franklin, TN (suburb 20 miles south of Nashville). Everthing about the experience was positive.
The showroom was new, clean, and quiet -- no blaring radio. It only took a few minutes for a salesman to approach me.
The salesman was helpful, knowledgable and not pushy. On my first visit I spent about an hour looking at various models and asking questions. The salesman knew all of the models well, could compare them, and he readily gave prices. He never pushed me to do anything. Since it was in the evening, I decided to come back another day for a test drive.
When I came back for a test drive with my wife and son, the salesman handed me the keys and said "Enjoy yourself, and drive it as long as you want". He sent us off without riding with us.
After the test drive there was no pressure at all. He didn't ask me to "come discuss it with the manager" or say "what's it going to take to get your business". He just asked how I liked the car, and answered more of my questions.
When I finally said I wanted to buy a Platinum Genesis, V8, Tech he spent about 15 minutes with his manager finding a matching model and working up a price. The price they offered was extremely fair, and I just said I would take it without getting into negotiations.
They dispatched someone to pick up my Genesis and drive it back to Franklin. In two days my car was there, the wing badges were installed, it was cleaned up and delivered with a full tank of gas.
I purchased a 10 year, 100k mile, bumper-to-bumper, zero deductable extended warranty for $1750. Once I had agreed to that, they offered me the option of having all maintenance services such as oil changes, 15k, 30k mi service, etc. for 3 yr, 36k miles covered for an additional $200. I accepted immediately.
The whole experience was easy and pleasant. If you live in the Nashville, TN area, I highly recommend Alexander Hyundai near Cool Springs.
The showroom was new, clean, and quiet -- no blaring radio. It only took a few minutes for a salesman to approach me.
The salesman was helpful, knowledgable and not pushy. On my first visit I spent about an hour looking at various models and asking questions. The salesman knew all of the models well, could compare them, and he readily gave prices. He never pushed me to do anything. Since it was in the evening, I decided to come back another day for a test drive.
When I came back for a test drive with my wife and son, the salesman handed me the keys and said "Enjoy yourself, and drive it as long as you want". He sent us off without riding with us.
After the test drive there was no pressure at all. He didn't ask me to "come discuss it with the manager" or say "what's it going to take to get your business". He just asked how I liked the car, and answered more of my questions.
When I finally said I wanted to buy a Platinum Genesis, V8, Tech he spent about 15 minutes with his manager finding a matching model and working up a price. The price they offered was extremely fair, and I just said I would take it without getting into negotiations.
They dispatched someone to pick up my Genesis and drive it back to Franklin. In two days my car was there, the wing badges were installed, it was cleaned up and delivered with a full tank of gas.
I purchased a 10 year, 100k mile, bumper-to-bumper, zero deductable extended warranty for $1750. Once I had agreed to that, they offered me the option of having all maintenance services such as oil changes, 15k, 30k mi service, etc. for 3 yr, 36k miles covered for an additional $200. I accepted immediately.
The whole experience was easy and pleasant. If you live in the Nashville, TN area, I highly recommend Alexander Hyundai near Cool Springs.
