Genesis Free NACS Adapter Thread: Post Your Updates

[gknyce]

Finally got the email!

YOUR SHIPPING INFORMATION HAS
BEEN CONFIRMED

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

After that email, mine showed up a few days later. I never received a tracking number. Good luck!

 

[ljnelson109]

Finally got the email!

YOUR SHIPPING INFORMATION HAS
BEEN CONFIRMED

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I received this email today, also. I actually had another call with with GMA on Tuesday and found out my case had been closed. She re-opened the case and had me re-tell her the story. She was very response and polite, as many of us had previously experienced. But, my biggest concern was that she seemed confused and unaware of the NACS adapter promotion. When she sent me my email, she mentioned that she had submitted a request for an extension of the promotion. Needless to say, this raised an eyebrow for me but I decided to let it ride. Now that you report getting this email, I suspect my receipt has nothing to do with my call this week.

 

[EVsquatch]

Finally got the email!

YOUR SHIPPING INFORMATION HAS
BEEN CONFIRMED

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I was coming here to post the exact same thing. Glad to hear I'm not the only one.

This is literally the first communication I have ever received from Genesis regarding the NACS adapter.

I had been contacted by Genesis Customer Service recently in response to my latest email inquiry and after having been extremely patient and understanding in all of my previous communications I was irate and forceful (but respectful) this time around.

Not sure there is any correlation, but the person apologized for the delays and assured me that i would receive communication soon.

Let's hope this has a happy ending for those of us who have been waiting for months.

 

[scbeme]

Status update… 2 weeks after my last call to Genesis I finally received their email stating my Tesla adapter has been ordered. Their email also stated that delivery may take up to 16 weeks. So… my case number was assigned in May 2025 and I should receive the adapter NLT Feb 2026 (9-months total response time). My lease ends Nov 2026. As I noted previously, I’m not likely to lease or buy another Genesis after this experience combined with their terrible service department availability (impossible to contact by phone, email, or text).

 

[Gen-EV]

I received this email today, also. I actually had another call with with GMA on Tuesday and found out my case had been closed. She re-opened the case and had me re-tell her the story. She was very response and polite, as many of us had previously experienced. But, my biggest concern was that she seemed confused and unaware of the NACS adapter promotion. When she sent me my email, she mentioned that she had submitted a request for an extension of the promotion. Needless to say, this raised an eyebrow for me but I decided to let it ride. Now that you report getting this email, I suspect my receipt has nothing to do with my call this week.

No, it has everything to do with you making the call. My case number for the adapter was also closed. By my estimation this was done around July 31st when the promotion ended (after the date extension). I was only placed on the list to receive an adapter after calling and inquiring the status of my open case to receive the adapter. I got the "16 week" email after the call. See my August 12th post.
I called again last week to ask what the start date of my 16 weeks was. It is August 28th when I received the email.

 

[Phxcookie]

Finally got the email!

YOUR SHIPPING INFORMATION HAS
BEEN CONFIRMED

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I got the same email, but I don't believe it for a moment. Look at the wording "There may be a delay in receiving the adapter based on demand."
More CYA bullshit from Genesis

 

[skiingj]

Finally got the email!

YOUR SHIPPING INFORMATION HAS
BEEN CONFIRMED

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I got this email as well last week.

 

[EVsquatch]

For those that received your adapters already, can you comment on which shipping service was used? Thanks!