Genesis has failed me!! Genesis will not recognize me as the "Owner" of my G80 and will not honor the warranty!!

[charris7298]

The vehicle in question was advertised as a “special” promotional vehicle with 0.9% financing and the best warranty in the country; a 10 year 100,000 powertrain warranty and a 3 year “free” maintenance package just like you offer on your new cars. When I went to the dealership they reduced the 100,000 powertrain warranty to a 5 year 50,000 mile warranty and the balance of 3 the year “free” maintenance package which was 2 years and 1 month as the car had 729 miles on it. I was told the owner of the dealership was driving it. The Finance Manager verbally confirmed this at the time of sale and my wife is a witness to this. I purchased the extended mechanical warranty from The Finance Manager as well, the 10 year 100,000 powertrain warranty. Mark Smolyar verbally confirmed this at the time of sale and my wife is a witness to this. Someone for Genesis needs to honor this agreement. I will be consulting with a lawyer this week to see if I can void the sales contract and return the vehicle for a full refund which will include my $12,000.00 trade in. My brother’s wife is the personal secretary for the NYS Attorney General, and I am discussing this matter with her as well.

I am completely ashamed of my dealings with Genesis Corporate, Genesis of Atlanta, and especially Taylor Hyundai/Genesis of Augusta! This issue has caused my opinion of your companies to completely erode.

I need something extraordinary done to repair my faith in your companies. If not, I will be getting rid of this car! I will be posting this issue on my Genesis Forums Website today to make other Genesis owners, and potential owners aware of your tactics to deceive buyers and not deliver on your agreements!!

Sincerely,
Charles P Harris

Has anyone else experienced anything like this with Genesis or their Dealerships????

 

[EdP]

The vehicle in question was advertised as a “special” promotional vehicle with 0.9% financing and the best warranty in the country; a 10 year 100,000 powertrain warranty and a 3 year “free” maintenance package just like you offer on your new cars. When I went to the dealership they reduced the 100,000 powertrain warranty to a 5 year 50,000 mile warranty and the balance of 3 the year “free” maintenance package which was 2 years and 1 month as the car had 729 miles on it. I was told the owner of the dealership was driving it. The Finance Manager verbally confirmed this at the time of sale and my wife is a witness to this. I purchased the extended mechanical warranty from The Finance Manager as well, the 10 year 100,000 powertrain warranty. Mark Smolyar verbally confirmed this at the time of sale and my wife is a witness to this. Someone for Genesis needs to honor this agreement.
Charles P Harris

Has anyone else experienced anything like this with Genesis or their Dealerships????

This is confusing. What are they not honoring? Are you first or second owner? Was the car titled before?
What specifically did the ad say? Yes, they honor the new car warranty and second owner it is reduced so you were offered an extended warranty. Seems they explained that to you.

 

[Mr. Incredible]

I have no clue what you are trying to say...

 

[pulsar]

Seems this is more a dealer issue and not a corporation issue since Genesis corporate did not make the promises. Hopefully you got everything in writing so at the end of the day no one can claim confusion. Finance guys are the ones who always try to up-sell and use a little smoke and mirrors with paperwork. If I finance I use my credit union and stay away from dealers unless they have something extraordinary to offer. The dealer needs to honor their commitments but we all have read here prior that some dealers really don’t give a crap about customer service. Hopefully this can be straightened out.

 

[Alfer]

I'm confused. So you bought a car with just "verbal" agreements to things you wanted to be included with the sale and you went through the whole process of signing paperwork and dealt with financing paperwork and never once asked for all these "verbal offers" to be put in writing?? Or am I totally missing what's going on?

Oh and I love it when folks claim they will "GET A LAWYER!!" and the good ol' claim of "MY RELATIVE WORKS FOR (FILL IN THE BLANK )HIGH POWER FIRM!!!" kind of stuff. Yeah, not buying it.

If you didn't get everything IN WRITING then it's on you and you are SOL. Now if you DID get every detail in writing and signed by them, then yes, they have to honor whatever it was you signed up for.

 

[Mr. Incredible]

I hate trying to decipher peoples rants and run on sentences that make no sense and ramble on and on but..

it seems he bought a dealer demo and got hosed on the warranty.

you are not the FIRST owner of the vehicle, you are the second, the first was the Dealership and/or whomever was driving it. Genesis recognizes you as the owner, but not the FIRST, therefore the warranties for a new first owner do not apply to you as that is plainly explained in the Hyundai and Genesis Warranty guides.

you fall under the second owner rules, and if the dealership offered you a second owner warranty, as Alfer said, if it is not in writing they you are SOL.

verbal agreements mean nothing.

take your signed paperwork, review it and find out exactly what you have, if you don't understand it then yeah take it to a lawyer that can explain it to you. Ranting on a forum because you failed to read what you signed will not help you. This is not a Genesis owned forum, it is privately owned.

 

[charris7298]

This is confusing. What are they not honoring? Are you first or second owner? Was the car titled before?
What specifically did the ad say? Yes, they honor the new car warranty and second owner it is reduced so you were offered an extended warranty. Seems they explained that to you.

The add said the car was a "promotional" vehicle and came with 0.9% special Genesis financing, the best warranty in the country, a 10 year, 100,000 mile powertrain warranty, and 3 years of free maintenance service. They had about 10 promo vehicles in the add. My G80 5.0 Ultimate car had 211 miles on it when I negotiated the deal online, but I was told that the manager of the dealership had driven it. This is where I thought the 211 miles came from. When I went to Atlanta to get the car I test drove it it saw it had over 700 miles on it and mentioned that to the salesman. He said " I told you the manager drove it". I said yes, but you didn't tell me he drove it over 500 miles. They mislead me. When I entered the financing office, that's when they told me that the car was only covered for 5 years and 50,000 miles and I would only get the balance of the free service, which at the time was 2 years and 1 month. I loved the car so I decided to buy it, but I wish I never did.

So I take my car for it's 7500 mile service, 10 months after I bought it, and the dealership tells me that I do not have the free maintenance coverage.

Here's what upsets me the most!! So I contact Genesis corporate and tell them all this. They tell me that I am not the owner of the car, and I need to provide them with 3 separate documents; really?? Please provide The sales contract, the bill of sale, and the application of Title. So I provide this information. This all happened 2 months ago. I am still fighting with them to honor the free service warranty? The service provider never got paid and he keeps reminding me of this! I can go on and on with all this! I find Genesis Corporate, Genesis of Atlanta (where I bought the car), and Taylor Hyundai, Genesis of Augusta (the Service Provider) to be completely disjointed when it comes to communicating. Nobody knows anything and what also bothers me is that nobody seems to want to do anything. Genesis Atlanta has tried to fix the problem and still are, but Taylor Hyundai has been horrible to work with. The Concierge is rude and uninformed and uncaring as are the Service individuals I tried to work with. I still love the car, but it is not worth all the headaches! I feel totally disrespected by all of this and if Genesis does not step up and go above and beyond what I am asking for, I'll be getting rid of the car. I DO NOT trust them and feel totally uncomfortable having to deal with them. After all this I do not trust any of them.

 

[charris7298]

Thanks for all the negative feed back. I don't really care about this car deal, but I do care when I am disrespected by anyone; especially a company I do business with. AND everything you spoke of should have been explained to me and put in writing!!! The dealership is and was misleading as they did not provide me with the proper documentation. Don't worry though, I'll get what I was promised and them some!!

How's that for ranting??

 

[Alfer]

Yeah, you won't get far here since Hyundai doesn't own the site.

And you should have done one of two things. Option 1, you should have walked out when you discovered the mileage issue, or B, you should have gotten everything in writing. You did neither and now you're trying to be some crazy squeaky wheel making demands and threatening to hire a lawyer(yeah right).

Sorry but this is all on you sir. Don't be one of those people we see on the news etc who blame everyone but themselves for their own problems.

Oh and p.s. it's spelled "ad", not "add".

 

[joschneider]

My G80 5.0 Ultimate car had 211 miles on it when I negotiated the deal online, but I was told that the manager of the dealership had driven it. This is where I thought the 211 miles came from. When I went to Atlanta to get the car I test drove it it saw it had over 700 miles on it and mentioned that to the salesman. He said " I told you the manager drove it". I said yes, but you didn't tell me he drove it over 500 miles. They mislead me.

this is where you lose me. They lied right off the bat about mileage and you didnt walk away? Then you go into the finance office and they give you yet more new information about the you only getting the remaining time on the warranty? Ill acknowledge that they seem very shady and its wrong theyre doing that but....idk we have a responsibility to see red flags for ourselves at a certain point

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[EdP]

The add said the car was a "promotional" vehicle and came with 0.9% special Genesis financing, the best warranty in the country, a 10 year, 100,000 mile powertrain warranty, and 3 years of free maintenance service. They had about 10 promo vehicles in the add. My G80 5.0 Ultimate car had 211 miles on it when I negotiated the deal online, but I was told that the manager of the dealership had driven it. This is where I thought the 211 miles came from. When I went to Atlanta to get the car I test drove it it saw it had over 700 miles on it and mentioned that to the salesman. He said " I told you the manager drove it". I said yes, but you didn't tell me he drove it over 500 miles. They mislead me. When I entered the financing office, that's when they told me that the car was only covered for 5 years and 50,000 miles and I would only get the balance of the free service, which at the time was 2 years and 1 month. I loved the car so I decided to buy it, but I wish I never did.

So I take my car for it's 7500 mile service, 10 months after I bought it, and the dealership tells me that I do not have the free maintenance coverage.

Here's what upsets me the most!! So I contact Genesis corporate and tell them all this. They tell me that I am not the owner of the car, and I need to provide them with 3 separate documents; really?? Please provide The sales contract, the bill of sale, and the application of Title. So I provide this information.

Now you make more sense. The dealer, not Genesis, screwed you.

All Genesis knows the the paperwork trail from day one. The car was registered and titled to someone, not you. It could be the dealer or one of their people, we don't know either. The first owner gets the new car warranty, subsequent owners get less. Right now, to Genesis you are just a guy on the phone making claims. No different that someone walking up to your door and asking for the keys as he just bought the car from the dealer.

Should Genesis be made aware of all of this? Sure, they should want to know they have a sleazy dealer. Do they owe you anything? Legally, probably not.

What would I do? I'd be polite to Genesis as you want help and pissing off a clerk on the phone does no good. Do you still have a copy of the ad? I'd talk to a lawyer about it as there may have been misrepresentation. if that is true, they owe you the cost of three years maintenance and the extended warranty.

Dealers like that should be shut down. I hope you make out well, just pick the right battle. If you don't have the ad, the newspaper probably has an archive and can help you or it may even be on line.

 

[charris7298]

Thanks!

 

[Husky]

Boy, tough crowd.
He should have walked, but it does sound like some sketchy stuff going on at the dealer.
I had to send all kinds of proof to Genesis after my dealer apparently sent them paperwork with my first name wrong! This is exactly the kind of trouble (not honoring warranty) that I was worried about.

 

[Bourbonncigars]

this is where you lose me. They lied right off the bat about mileage and you didnt walk away? Then you go into the finance office and they give you yet more new information about the you only getting the remaining time on the warranty? Ill acknowledge that they seem very shady and its wrong theyre doing that but....idk we have a responsibility to see red flags for ourselves at a certain point

You beat me to it. And no offense meant to the already frustrated guy, but a lot of this does fall on him. Then there's the fact that we only know what we're being told by one party. The dealership might have quite a few things to say as well that might help everyone understand the whole story here. Perception is a funny thing when you feel cheated and disrespected.

 

[Mcc]

You beat me to it. And no offense meant to the already frustrated guy, but a lot of this does fall on him. Then there's the fact that we only know what we're being told by one party. The dealership might have quite a few things to say as well that might help everyone understand the whole story here. Perception is a funny thing when you feel cheated and disrespected.

You are right. I am I by no means defending the dealer. But you have to knowledge that we only hearing the story. I’m sure that the dealer will tell things differently. With nothing in writing it’s anybody’s guess who is correct. What would the post look like on ”genesisdealers.com”?

 

[charris7298]

Genesis of Atlanta and Genesis Corporate have resolved this issue. They re-instated the full 3 year complimentary Maintenance agreement and the full 10 year 100,000 mile Power Train Warranty. They also told me they are applying the $2795.00 money I paid for the extended warranty to my Genesis Finance account which will lower the total amount I owe on the vehicle.

 

[16UltV6Guy]

Good deal. Glad it worked out for you in the end.

 

[PL718]

Definitely sounds like they made it right. Sucks you had to mess with it but glad they came through.