Gift from Genesis?

[weretern13]

As you know, luxury cars are a very competitive business and the products all are mostly amazing. In almost every case, the primary difference is customer service. It's how a company makes their client feel and as a new Genesis owner, I am not feeling "the love" and I don't think they care.

I sincerely wish it was different, the dealer has done well, my salesman is very attentive and worked hard to get me what I wanted. BUT the dealer's knowledge of the vehicle is below par.

When I was buying a new Mercedes every 3 years, the salesman knew the details of an automobile down to the exact function of all the electronics, the specifications, and the differences between every product level. He would advise me against certain models or features because he understood me.

Nordstroms deeply understood the power of respect and attention. They kept clients for decades and charged premium prices for good quality products. Many years ago, I had a Nordstrom salesman who I purchased a suit from the past year called me and asked if he could drop off a small gift at my home. He brought me a tie that perfectly matched the suit I purchased almost A YEAR earlier.

After I made my first purchase of a new Mercedes, I received a polished walnut gold desk clock that to this day, 24 years later still sits on my bookshelf with the Mercedes 3 pointed star.

I bring this up because Mercedes understands the psychology of prestige and significance. We all love to feel significant and anyone or any company that recognizes this can be forgiven for a lot of mistakes. Even great products and the companies that create them won't last long if they don't show respect and even admiration for their clients.
They can sent u a gift with postcard made at Christmas Facebook Posts Maker for Free — Design Online with VistaCreate
OK sorry, I am ranting. My point is simply that if Genesis finally matures to become a world-class company they will truly understand the power of making people who spend a lot of money on their products feel special.

As I've posted in other messages, I am frustrated with the simple yet useful missing features from a very sophisticated and somewhat refined automobile yet dealing with a tone-deaf company that doesn't appear to listen to their customers. Apparently, it's been YEARS that customers have been requesting more than 3 saved locations in their nav.

That says a lot.

Yeah I agree with u

 

[Jhon]

I didn't know anything about a gift. I did get a brand spanking new bankers box to take the stuff out of my old car and bring it to my n ew one. I wish they would just send me that credit card key and I would be a happy pup.
I remember when I brought my first Hyundai on 2002. They went all out. They took my picture in front of the car and sent me all kinds of stuff with the picture on it, calendar, keychain, etc. And then they sent a nice box of cookies to work and a few balloons. Smart sending it to work as my coworkers might be in the market for a car and might seek out a referral.
My wife got BMW USP Pend drive and a BMW Bear. When I got my Acura, I got a Bear, a nice cake, keychains and a interior cleaning kit. With my Audi, I got key chains and with the genesis, like I said above, I got a cardboard bankers box.
So, should I be expectation something from Genesis, or is this just what happened in the past?

 

[DaleNet]

It was a digital gift that I got. I ended up taking the 1 year of free Motortrend +. I talked to Genesis about the key card and was told I should get one in the mail 6-8 weeks after my purchase. Will see. If not, I will talk to them again.

 

[GSUV80]

I did not get any gifts. Purchased last August.

 

[exbimmer]

WTF?!?! Are you all a bunch of millennials that feel entitlement is what you need? Welcome to the real world especially now with high food prices, gas etc.

 

[Jhon]

WTF?!?! Are you all a bunch of millennials that feel entitlement is what you need? Welcome to the real world especially now with high food prices, gas etc.

I don't think anyone is demanding anything free, (I did not read every post) they are just asking what each person got or didn't get and talking about it. At least that is what I did. I for one, did not expect anything, but I do remember getting things from other dealers and thought it was a nice token and made me feel that the dealer appreciated my business. I am sure that my Genesis dealer appreciated my business as well, but a little token in the past, has always been nice.
I am not sure why you are so upset.

 

[glennr01]

WTF?!?! Are you all a bunch of millennials that feel entitlement is what you need? Welcome to the real world especially now with high food prices, gas etc.

I bought my GV80 in January and got nothing. No presents, no gifts, nothing. And, considering its my very first car (though my parents paid for it), it woulda been nice.

 

[DaleNet]

Wish my parents had bought me my GV80. : )

 

[SGilbert]

Wish my parents had bought me my GV80. : )

I just wish my parents were still alive.

 

[DaleNet]

I just wish my parents were still alive.

Well actually me too. Sounds like he got a gift but not from the dealer.

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[glennr01]

I'm sorry guys - was just kidding around. Not only did I pay for my GV80, but I also paid $5K above MSRP. My parents would not have been proud. Oh, and I'm old enough to be anyone here's dad. And then some.

 

[DaleNet]

I'm sorry guys - was just kidding around. Not only did I pay for my GV80, but I also paid $5K above MSRP. My parents would not have been proud. Oh, and I'm old enough to be anyone here's dad. And then some.

Me too Glennr01. This GV80 will probably be the vehicle me and my wife keep for retirement. Who knows?

 

[Vince_K]

WTF?!?! Are you all a bunch of millennials that feel entitlement is what you need? Welcome to the real world especially now with high food prices, gas etc.

Yikes.

I also didn't hear anyone demanding anything. When we bought our 2019 Audi Q7, we got an Audi pen and keychain packaged in a nice box. Took a picture in the dealer designated pickup area with the giant red bow like in commercials. Luxury items often come with luxury accoutrement. Luxury watches come with beautiful packaging and box. Jewelry the same. These are luxury items and I think people here are just discussing what other trinkets may have come from the dealer as niceties. Certainly no one is going to make a car purchase based on this, but it can be a fun item that contributes to the joy (and it is a joy) from making a luxury purchase. There are certainly more economical vehicle purchases for your dollar. Real world scenarios you allude to don't always include luxury SUVs.

BTW, I got nothing. Not to date myself, but I hear Charlie Browns voice saying 'I got a rock.' The beautiful car will have to be enough.

 

[exbimmer]

You Can't Always Get What You Want - Rolling Stones; DONE:

 

[exbimmer]

I bought my GV80 in January and got nothing. No presents, no gifts, nothing. And, considering its my very first car (though my parents paid for it), it woulda been nice.

Sorry I missed you are jokimg

 

[SGilbert]

I'm sorry guys - was just kidding around. Not only did I pay for my GV80, but I also paid $5K above MSRP. My parents would not have been proud. Oh, and I'm old enough to be anyone here's dad. And then some.

I somewhat doubt you Glenn. To be my dad, you'd have to be at least 15-20 years older than my 76 years. If you'd please add me into your will, though, I'd be greatly appreciative!!

 

[glennr01]

I somewhat doubt you Glenn. To be my dad, you'd have to be at least 15-20 years older than my 76 years. If you'd please add me into your will, though, I'd be greatly appreciative!!

How 'bout I leave you my GV80?

 

[SirDerp]

About a month after I got mine, I received an email from Genesis Connected Services for a 'complimentary gift' with my GV80 purchase. It was an option of like 5 things, most of it I'll never use. I ended up choosing a free year subscription of MotorTrend +. If I remember correctly other options were like free gym pass, EZ airport access or something or other stuff I forgot about.

Edit found the email, the options were:
1. CLEAR

SIX-MONTH MEMBERSHIP​

CLEAR transforms your unique eyes and face into a single touchless ID — helping you breeze through 65+ airports, stadiums, and other venues nationwide, with new locations added all the time.

2.

WINE SPECTATOR​

ONE-YEAR SUBSCRIPTION​

If you love wine and fine dining, Wine Spectator is the magazine for you. Enjoy informative articles on wine, vineyards, recipes, restaurants, and more with a one-year print & digital subscription.

3.

MYFITNESSPAL​

ONE-YEAR PREMIUM MEMBERSHIP​

Drive toward your health goals with next-level nutrition and workout tracking from MyFitnessPal. Premium members receive guided action plans, custom dashboards, and deeper insights into the food you eat.

4.

MOTORTREND+​

ONE-YEAR SUBSCRIPTION​

MotorTrend+ has the car shows that drive you. Watch exclusive original shows, hit series, live motorsports, real-time auctions, and auto-enthusiast programming — all ad-free and across multiple devices for one year

5.

DWELL MAGAZINE​

ONE-YEAR SUBSCRIPTION​

This All-Access subscription includes one year of print issues, plus exclusive Dwell+ content online — enjoy video tours of the world’s best modern houses, design ideas for your own home, and more.

 

[DaleNet]

That is what I got too and also chose Motortrend +.

 

[glennr01]

No Modern Garden? No Jello Mold Illustrated? You'd think...