GPS Update

[MrB0462]

There is another way to get an upgrade - get a new system installed because of problems with the old. I had nothing but problems with sat radio and iPod connections. The Hyundai spies/corporate guys will love this post.

 

[csalter]

I have just purchased a 2012 Genesis sedan with the tech package. The maps are from 2011. The dealer was to check on getting me the update, but with these horror stories I wonder about pushing for the 2013 new unit. What a mess and what a poor element in an otherwise very fine automobile. Anyone have an experience moving from the 2012 to the 2013 head unit?

 

[TimeOut]

I don't think it would be possible to install a 2013 Head Unit into the 2012. They are completely different systems. Even the DIS knob is different in 2013.

 

[QuantumRift]

UPDATE: I called the Genesis Customer Connect Center and they have not received their quota or allotment of gift cards for the year and noted that I was on top of the stack to get one.

I asked about the MPG card not coming yet, and he said the number to call about that is 888-867-8032.

 

[Nobody]

Here is my 2012 Hyundai Genesis 3.8 w/ premium package touch-screen navigation updated to v. 5 by the dealer story. Good news is this didn't cost me anything and the dealer provided a new Veracruz as a loaner. I received a no charge update as goodwill following my head unit replacement due to the Hyundai logo screen locking up randomly.

Drop off the car on Wednesday, Feb. 6 and told to wait - it should only be 2 hours. After two hours, the technician realizes a disc is missing from the kit, so they need to order one and will keep the car overnight. I receive a free loaner Veracruz and am told it should be done Thursday.

Thursday I receive a call that the missing disc didn't arrive, so keep the Veracruz another night.

Friday arrives and the disc shows up. However, during the last part of the update process, the technician discovers that the data on the usb is defective. The technician contacts MNSoft and is told that some of the usb's encounter this error, but MNSoft does not know which of the update packages have the bad data usb sticks, so they just wait until the updater calls and then sends the replacement usb! Needless to say, the replacement usb isn't going to arrive until Monday, so I get to drive the Veracruz all weekend.

Monday arrives and hooray, the navigation software is successfully updated.

Props to Boucher Hyundai in Waukesha, WI, for dealing with this terrible update procedure and giving me a free loaner on a goodwill service. I hope that Hyundai see's the trouble a trained technician encountered and completely overhauls their MNSoft operation. There is no excuse for sending out defective software, or requiring 2 discs, a usb and two authorization codes for a navigation system update.

On the brightside, I do like the snazzier graphics, smoother fonts, updated roads and POIs. It is a nice update to V 3.0, which is what my original version was.

 

[QuantumRift]

You should make the Genesis Customer Connect center aware of your visit and outcome, so they know.

 

[mcclain2310]

First off I am a happy new owner of a 2012 3.8 Genesis with the tech package and this is my first post. Would anybody be willing to post some pics with the most recent upgraded software with the tech package. I am looking to upgrade but there seems to be no pics of what it looks like. Also does the upgrade include the speed limit. I know the '13 comes with that. My wife has it on her Edge and it's awesome to have on road trips. If there is another thread where I can find this please point me there. Thanks in advance.

 

[bruceb]

I have a 2009 4.6 with the tech package.

Dealer posted a notice for Nav upgrades on 10/1/12. I called on 10/2 and got an appointment for a few days after.

They kept the car all day. Then told me they did not have the media.

Two weeks later, gave me a new appointment. Day prior to appointment - they called to say they could not get the activation code. Cancelled appointment.

One month later - new appointment. Have media. Have code. They kept it for two days. Then called me to say the install failed and they must replace the entire head unit. Hyundai said it would cost me $4,000. Service fella said he did not expect I would accept that [Lessee - I give them functioning car and they break it. Ummm...no.]. Eventually they sent a new one with no charge.

Five more days and they complete the upgrade. I negotiate the price down from $100 to $50.

I take it home and test it. Data date = 2011. System works OK until I issue any voice command. Then it mostly locks up. The map moves as I drive, but most manual and all voice functions do not work.

I call dealer. He says he has not heard of this problem. Of course, he knows nothing about these systems. I decide to wait a month before considering returning, hoping Hyundai will see more such failures and find a fix.

I called the dealer last week and ask if Hyundai has an update to the update, or at least a fix for my failure. Still waiting for an answer....

This is just the latest problem with this dealer. I have not been impressed with the quality of their service technicians or writers. Good thing it's a reliable car.

All that said, the Tech Package is just a minor part of the car. Convenient, but minor. Still a very comfortable, responsive, fast vehicle.

No I would not pay $300 for annual updates. But then, I wouldn't update yearly. The street data doesn't change that quickly. In my case, as far as I know, for a 2009, this is the first update they have released.

I looked at a Youtube video about the upgrade, which showed someone using a specific device connected to the USB port to enter a code. If so, it ain't simply a matter of pushing cds into the slot.

Here's a direction from another Youtube video https://www.youtube.com/watch?v=5AxcTIHpYvo
Enter the S/W update menu by simultaneously pressing the DISC/AUX, BACK, NAVI/MENU buttons while pressing the VOL KNOB. This menu is used to update Navi/Entertainment System. Please note the lack of Hardware ID information under "SW Update" category. Any advice?

Yesterday, I take my Gennie to the dealer to fix my latest problem with the NAV. Of course, it works fine when I show it to him. But he takes it anyway. They keep the car all day just to tell me that an intermittent problem like this requires a new head unit. Note this is a replacement unit.

I tell him to go ahead. But if the new one comes with the original software, I do not want the upgrade applied. It's not reliable, and I have lost the ability to mute the turn by turn voice.

Wait till he hears that I want my $ back for the upgrade.

 

[CanukV6]

Sorry in advance for the long post.
I have my 2012 Genesis (Premium/Tech) booked in for service next week and one of the items on the To Do list is to update the GPS.

I previously owned a 2009 Genesis (Premium/Tech) that I got in October 2008. The NAV maps were outdated even at time of delivery and it took until 2010 before Map-n-Soft had an update. I ordered the update from my dealer parts department. I use the GPS a lot in my job so the $200 that they charged me - although outrageous - was justifiable to me just to get maps that showed (most) of the new roads and Points of Interest missing from the original. The update consisted of 4 DVD discs and instructions. I had to retrieve the Device ID from the Head unit before I started, hook the battery up to a charger and then call Map-n-Soft with the Device ID, Vehicle VIN number and the Serial Number of the update package. They then gave me an activation code. I went through the 'load' procedure with the 4 discs over about 4 hours and all looked good until the 4th DVD was loading where mid way through it crashed. I tried a second time but the same thing happened. Called Map-n-Soft and they told me that there was a problem with some update packages and they were working on the problem. After a few weeks they sent me a new update package in the mail and this one worked great.

When I took delivery of my 2012 in October 2011, I was amazed and annoyed to find that the mapping was older than the 2010 update I had in my 2009!! I complained to the dealer and asked if there was any update, but was told that nothing was yet available for the 2012 system. Now that it is I think that Hyundai should definitely cover the cost of the first update. They are knowingly selling cars with outdated Nav systems. The service tech warned me that there would be a charge for the GPS update and I told him that I wasn't paying for anything and to have the Sales Manager call me if that was a problem. It will be interesting to see how this plays out.

 

[landtuna]

I have just purchased a 2012 Genesis sedan with the tech package. The maps are from 2011. The dealer was to check on getting me the update, but with these horror stories I wonder about pushing for the 2013 new unit. What a mess and what a poor element in an otherwise very fine automobile. Anyone have an experience moving from the 2012 to the 2013 head unit?

I'm confused. Are you talking about a new head unit or a nav software map update?

My R-spec was delivered with a 2011 map and the dealer has already agreed to do an upgrade. After reading about the procedure and all the problems others have had though I decided not to upgrade the map. I barely use the nav at all and the risk/reward just isn't worth it to me. I have had zero problems with the car so far and don't want to change that.

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[QuantumRift]

So was dealer 'agreeing' to 'do' the upgrade or to "PAY" and "DO" the upgrade?

 

[KyKernel]

I bought a "new" 2011 Genesis last April. The salesman told me that map updates would be free, but after reading this thread I see that he was just giving me sales talk, and since he has left the dealership I have no way to even try to hold them to that "promise". I have been unhappy with the Nav system from the beginning not only because it is out-of-date but because of the clumsy way that addresses must be entered.
On my last trip I used my iPad and Apple's Maps app, and in spite of the bad press that the Maps app got, in many ways it is better than the Genesis Nav system. Besides, I love the Ipad's giant screen.
I'm crazy about my Genesis but I agree that if they want to call this a premium car they need to improve the system and provide map updates at a reasonable cost.

 

[landtuna]

So was dealer 'agreeing' to 'do' the upgrade or to "PAY" and "DO" the upgrade?

The dealer agreed that the car should not have been delivered with an outdated map and agreed to perform the upgrade without cost.

 

[landtuna]

I'm crazy about my Genesis but I agree that if they want to call this a premium car they need to improve the system and provide map updates at a reasonable cost.

I am an IT guy and very familiar with software updates in all sorts of devices. To me the update procedure (as I understand it with 4 DVD's worth of data) is way over the top for a mapping system and is similar to what one might expect doing a full-blown computer OS with all its updates.

The dealer has to have a tech monitor the update which takes hours to complete and those are expense dollars which must be covered somehow. The update procedure must be made quicker and more reliable (" set it and forget it ") to enable the dealer to reduce his costs.

 

[lwmtasc]

I drive a 2013 Genesis Sedan, 3.8, Base model. I did not want the navigation system (offered in the $4800 Tech package) because they are obsolete before the system can be installed and delivered in a new car. Don't miss the other options either.

I purchased a Garmin 1390LMT for about $150 a couple of years ago and get free map updates twice a year from Garmin via internet download. My Garmin GPS sits in the ash tray just below the Genesis video display and works just fine there. LMT in the model number is for Lifetime Map and Traffic updates. There are other units with this option and LMT only costs a few $$ more.
Remember, Hyundai is not in the Mapping business so GPS map updates are at the bottom of the list for them. By the way, this is true for all car manufacturers.

 

[STREETS]

I have a question on the map display. if you zoom out slightly in the NE US there is a red square- from NH south to RI then west to NE OHIO and back thru Canada.
Anyone know what this map square is?

 

[BrazGenesis]

I drive a 2013 Genesis Sedan, 3.8, Base model. I did not want the navigation system (offered in the $4800 Tech package) because they are obsolete before the system can be installed and delivered in a new car. Don't miss the other options either.

I purchased a Garmin 1390LMT for about $150 a couple of years ago and get free map updates twice a year from Garmin via internet download. My Garmin GPS sits in the ash tray just below the Genesis video display and works just fine there. LMT in the model number is for Lifetime Map and Traffic updates. There are other units with this option and LMT only costs a few $$ more.
Remember, Hyundai is not in the Mapping business so GPS map updates are at the bottom of the list for them. By the way, this is true for all car manufacturers.

Same here. My 2012 has the GPS... but the Garmin is ages ahead. Focus is essential. And unless Hyundai partners with a high end GPS provider it will never be able to compete.

I do use the car GPS. But if it is "serious" routing I move to the Garmin. Same valid for POIs

 

[Retry]

When I purchased my Genny, the October 2012 Navi update was part of the deal. The dealer ordered it and I took it by a couple of weeks ago to load the software. By the time they got the required "code", it was too late in the day to do the update and I needed the car back. So today was the day to do it. Sure enough, it all went haywire. After the second disc was loaded, the third wouldn't load. They were instructed by the software company to reload the 2nd disc then retry the third. Again it was too late in the day to do it so I'm driving a loaner Sonata Hybrid (which I'm pretty impressed with). All this is distressing enough, but then I learned they let my car idle all day today. When I expressed my displeasure at this, I was told that a TSB now required that the car be idling as opposed to being hooked up to a charger. That's a new one! Anyone else heard about this? Hopefully I'll get my car back tomorrow, who knows. I wish I had never asked for the update!

 

[Black Rocket 3.8]

I think the dealer has incorrectly read the TSB. Go to the Hyundai service website and read the TSBs related to the update. October 2012 is the latest I could find. There are instructions elsewhere on this forum as to how to join the service website at https://www.hyundaitechinfo.com/. It's very easy. I did a quick read of the TSB and it indicates that you can use either method: engine idling or battery charger. I would take the TSB in to the dealer and see what he says.

 

[Retry]

I think the dealer has incorrectly read the TSB. Go to the Hyundai service website and read the TSBs related to the update. October 2012 is the latest I could find. There are instructions elsewhere on this forum as to how to join the service website at https://www.hyundaitechinfo.com/. It's very easy. I did a quick read of the TSB and it indicates that you can use either method: engine idling or battery charger. I would take the TSB in to the dealer and see what he says.

I had tried to look it up but never found it. I've used the site several times before but couldn't get any search results for the update. I'd be interested in how you found it.
I did get my car back today with the "completed" update and really haven't had time to experiment with it much at all. So far I don't see much of a change from the 2011 software. I did look for a restaurant in Nashville that wasn't in the last version and guess what; it still isn't. The dealer did say this was the fifth one they had done and only one went smoothly. I think he said they actually had to replace a couple of head units due to the failure of the software. I believe Hyundai would be money ahead to get on board with Garmin. I'm just proud I didn't have to pay the $265. Oh, they did buy me some gas and gave me a pretty good wash job. I will never pay to have another update even if I keep this car 10 years!