GPS Update

[KyKernel]

I have a 2013 Genesis 5.0 with Premium package and after I got the car I bought a tomtom the next week. The GPS in the car is nice in terms of position accuracy but a POS in its database. New roads (10 years or younger) are not there. Try to search for a subway or McDonalds near you, it will find one few 100 miles away.

Now I use Waze app on the Iphone and looking for a mounting option on the screen, there is a good after market for holders on that can be placed on the screen to hold hand held GPS...

the defective iphone map is way better than the one that comes with this vehicle.

I have not experienced any "defectiveness" in the Apple map, and I use it on my iPad. The large iPad screen is the greatest, although I haven't found a way to mount it.
Too bad Hyundai can't work with a decent GPS maps supplier.

 

[csalter]

I just had a successful update completed for my new 2012 3.8 with tech package. After reading the posts I was reluctant to have it done, but my maps were from 2011, not so great to say the least. The upgrade was seamless, but did take about 3 hours at the dealer. I asked about losing already unploaded addresses, phone books, etc. Turns out the hard drive is partitioned and the maps are contained in a separate partition from personal phone books, etc. One good idea at least! Most dealers don't have much experience in performing the update, but to their credit Southtowne Hyundai in Newnan, GA did an excellent job.

I also had emblems and side chrome added to my car. All in all an excellent experience. Great car, except for the nav which works OK, but not as good as my portable Garmin. For such a great car...I can live with it.

 

[DRS]

What does the date show for the update? Also, how much did they charge? And have you noticed tangible new roads and other businesses? Does it perform any slower or faster? And any feature update that helps you use it? Does the voice response work better?

Sorry for all the questions. I am encouraged you had a great dealer experience and no bricked DIS.

 

[Vince2]

Well this thread is "withering on the vine" NOT, mind you, because there has been a satisfactory conclusion but because we unhappy, frustrated customers have made no positive change: the GPS is still too expensive to update, too hard to get (read the next paragraph), and often out of date the day it is applied. Still, STILL, I like having my factory installed GPS up to date and functional...I might get better results by hanging a dedicated unit from my windshield but what about this inbuilt, 8 inch screen already there? I would rather use my windshield to hang my radar detector...

My 2012 Genesis has been at the dealer for 5 days now awaiting a GPS update...I was told that the dealership DIDN'T have the software required for the update ( this I was told two days after I first dropped it off and only after I called the service desk). It takes several days to have the CDs shipped in (from MapNsoft I presume). Hyundai still is not ready for Prime Time. Can anyone blame me and many others from walking away from Hyundai when it comes time to buy the next car?

 

[homeofstone]

Well this thread is "withering on the vine" NOT, mind you, because there has been a satisfactory conclusion but because we unhappy, frustrated customers have made no positive change: the GPS is still too expensive to update, too hard to get (read the next paragraph), and often out of date the day it is applied. Still, STILL, I like having my factory installed GPS up to date and functional...I might get better results by hanging a dedicated unit from my windshield but what about this inbuilt, 8 inch screen already there? I would rather use my windshield to hang my radar detector...

My 2012 Genesis has been at the dealer for 5 days now awaiting a GPS update...I was told that the dealership DIDN'T have the software required for the update ( this I was told two days after I first dropped it off and only after I called the service desk). It takes several days to have the CDs shipped in (from MapNsoft I presume). Hyundai still is not ready for Prime Time. Can anyone blame me and many others from walking away from Hyundai when it comes time to buy the next car?

Why leave car or even take it in to dealer before part/software was in stock/at your dealer?

 

[Vince2]

Re-read it homeofstone. I was told a full 2 days after I dropped the car off that the service center didn't have the software...do you call ahead of repairs to make sure the shop has the parts? I was told by Henderson Hyundai of Nevada to bring the car in and it would take approximately 4 hours to upgrade. After not hearing from them for two days I called and asked what was the hold up and then I was told they were waiting for the software. This dealer was my second choice after I recognized a very real reticence to upgrade the GPS from my primary Hyundai shop. The primary shop recited numerous system crashes and extended times to update the systems.

homeofstone I've read a lot of your posts and it is obvious the Genesis has been nothing but an excellent vehicle for you...that's not been my experience and the GPS thing is just one more slice. Had I seen the faulty auto steering wheel adjuster, the absent audio issues, the "check engine" loss of power followed by a tow in, the saggy seat bottoms and now this well I would have bought somewhere else. You are unfairly blaming the messenger on this issue.

 

[QuantumRift]

...And I'm STILL WAITING for my $$$ coupon from the Genesis Customer support Center - I will call them AGAIN and AGAIN until I get what they promised.

 

[Vince2]

^ +1, keep it up

 

[homeofstone]

"do you call ahead of repairs to make sure the shop has the parts?" Yes, always, unless the car is not safe to drive. My dad taught me that.

 

[homeofstone]

As I have stated earlier Mercedes charges 249.00 plus labor. My 2010 map/nav version in my 2011 Genesis is better than the Mercedes 2012 update. So IMO Hyundai is not that bad. I do agree that the Garmin or my Android phone may be more up to date. But many vehicle manufacturers charge for map/nav updates. My previous car was an Acura and the update was about 300.00 and a lot of streets were missing.

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[ockevin]

For my wife's Mazda cx9... it was $299 for the navigation update. It took about two hours to complete but my wife loves the update and the new streets and added features.

 

[Vince2]

Start of day 6 for the GPS update...I was told that the entire system crashed after installation of the update. The mechanics are in touch with Hyundai engineers. Stay tuned.

 

[Ernie3647]

Just had my 2007 G35X updated. $100.00 for update code and $65.00 for dealer installation. Here’s the good part….absolutely no loss of any presets or data. Done in 1/2 hour. Not bad.

 

[Vince2]

It's a"new" radio! GPS update applied (after software was shipped in) and the system crashed. It apparently can't be recovered..."there will not be charge for this" LOL Really! Not sure exactly what is meant by that. If the "new" radio arrives with an older version map I'll use it as is...no more updating. Costco has Garmins for half the price of our update. It's a good car marred by many frustrating issues one of which is a trouble prone, outdated infotainment system. When asked by friends or Consumer Reports that's my statement.

 

[QuantumRift]

Yea, we CAN use a Garmin but geeez, isn't that like taking a $50,000 Mercedes and tossing a wal mart gel seat cushion because the seat doesn't fit right?

 

[DRS]

Geez.. Chaos again. They need to get their act together. My dealer said that they do updates routinely and have no problems now. We will see next Thursday. I have a text from the sales guys saying it was updated at my request before it was delivered. It was not. So, the writer said it should be free as a result. They will take pictures of the driver seat and have a resolution plan before I drop it off. We will see. Plus my seat squeaks as the car moves IP and down or goes around corners.

Been piling on the miles.. 45 days, more than 5K miles showing. Been a great car on the road.. Went through a large sized blizzard/ice/freezing rain storm system last week. A total mess on the highway in MN. It did great on the Michelin tires it came with. The drive and defog systems worked great. When I came out of the storm system, the cruise did not work due to a inch of ice on the radar cover in the grill. Once it cleared all was fine.

The car got a solid 28-29.8 (measured precisely) on highway running fast. Depending on the state speed (70 except 75 in Dakotas) and running at least 9 over the limit, I am impressed.

The car features and comfort made the trip easy. And clients are impressed wen taking them somewhere for business. I might have been the only Genesis in South Dakota.

 

[DRS]

Mine is a TAU 5.0, 2012.

 

[Vince2]

Quantum your analogy is spot on...my fear is that the "new" replacement radio will bring even more issues. I'm spending far too much time on this. I don't like visiting service centers. I simply want to press the start button and drive away with the friggin car working as designed and advertised. Hyundai was a leap for me after owning Toyotas for the past twenty years. The Jury is out and it's not looking good. To date: switched from the 2010 to 2012 because I could not abide the ride even one more day, the 2012 has had a radio that dies, a non working automatic steering wheel positioner, a clogged fuel injector requiring a tow, a automatic door lock actuator that stopped working and now this. I'll keep this car barring some catastrophe because I hate tossing money away but next car venture will not include Hyundai.

 

[QuantumRift]

You SHOULD call the GENESIS CUSTOMER CARE number (I supplied it in an earlier message on this thread) and make your issues known. You need to tell them that they've lost a customer because if it.

Quantum your analogy is spot on...my fear is that the "new" replacement radio will bring even more issues. I'm spending far too much time on this. I don't like visiting service centers. I simply want to press the start button and drive away with the friggin car working as designed and advertised. Hyundai was a leap for me after owning Toyotas for the past twenty years. The Jury is out and it's not looking good. To date: switched from the 2010 to 2012 because I could not abide the ride even one more day, the 2012 has had a radio that dies, a non working automatic steering wheel positioner, a clogged fuel injector requiring a tow, a automatic door lock actuator that stopped working and now this. I'll keep this car barring some catastrophe because I hate tossing money away but next car venture will not include Hyundai.

 

[Vince2]

I have written customer care several times about the GPS issues. The answered emails contain the most innocuous, formulaic responses possible: "we understand your frustration", "we value you as a customer", "your Hyundai service center should be able to handle any issues with your vehicle", yada yada. What was missing is a specific course of action (outside of returning to the dealership) to correct the presented problem. I let them know that Hyundai center #1 really didn't want to perform the upgrade (service assistant said that the systems often crashed and even if the update went well, the procedure tied up a technician for four hours and he wasn't sure his shop had the required software). Hyundai center #2 was happy to do it (well the service writter was positive and helpful) but as it turned out they DIDN'T have the software and once the software was received the system DID crash! I relayed the information from shop 1 and shop 2 to Customer care and the return was again just pablum...a politician's answer with no real answer. I've concluded that writing to customer care is an empty exercise. I think the correct steps are documentation, dealership, documentation, service manager, documentation, regional rep, documentation and then lawyer. It's early in my ordeal and I'm hoping a solve occurs early in the process outlined above.