I made a trip from Miami to NYC with 14,150 miles. In NYC I had to order new tires to replace the crap Dunlop 5000M. I am driving back to FL and now have 16,358 miles and I am praying it doesn't rain before I get home!
I purchased Continental Extreme DW's to replace the Dunlops. Has anybody besides Fast454 received any compensation from their dealer or Hyundai of North America toward the purchase of new tires???
I actually sold my Genesis 4.6 loaded black/black with 32,000 miles on it. The tires were shot and I was up front with the buyer about that. It was on a second set of Dunlops. The first set was replaced (2 early then 2 later), as each was verified by the dealer as being defective in some fashion or another. My vehicle always tested out within alignment specs, and it had never been in an accident of any kind. The next set of four Dunlops were also terrible, and the dealer verfied that two of those four had defects that were causing uneven wear, pulling hard to the left, and loud road noise. Also, at various speeds I'd get that tire "wobble wobble wobble" sound too. Those were the new set of four installed at about 15,000 miles.
Despite the tires being confirmed as defective after having been on only 8,000miles, Hyundai would not help. They said they helped the first time just to be kind, as they weren't obligated to do anything then, but I was the first Genesis owner in Kansas City and they wanted to ensure I was happy. I called all the way up the customer service ladder and eventually a VP level staffer told me no too. So I sold that piece of crap so I never have to deal with Hyundai again. Bought a 2011 BMW 535i. The level of superiority of that vehicle compared to the Hyundai Genesis is unfathomable.
I should have done this the first time around, but the Genesis had just come out and it feigned quality. The first 10,000 miles it was impressive, but then the rattles, shakes, steering pulling, and lower quality materials became apparent. For $42,000, I expected more. I ended up spending around $50,000 for my BMW, and it's been the best additional $8,000 I've spent. High class service and sales, over the top follow up and additional freebies like breakfast when waiting in service, ALWAYS offered a loaner car even for an oil change or minor service visit, and my car is fully detailed before picking it up. If that's not worth the additional $120/mo., then I don't know what is. That doesn't even account for the proven resale value of the BMW (or Audi or M-B) compared to the Hyundai. Makes that additional $8,000 more like an additional $3,000. I would recommend all Genesis 4.6 owners consider a true higher-end performance car their next go-round.
I will say that Hyundai offers a great VALUE with their Genesis line so long as a buyer knows what to expect going into it. It's not a luxury car. It's a mid-level premium sedan with some enhanced options that give it a high-end feel. If Hyundai sold the 3.8 for MSRP around $27,000 and the 4.6 for MSRP around $36,500, they'd have a major hit on their hands. With their current, extraordinary depreciation, the $42,000+ MSRP is simply too high. When your service department treats your $42,000 car owners the same as your $14,000 car owners...well you better just not sell $42,000 cars!! Anyway, my days of begging for a loaner car, dealing with trashy service "advisors," and having my car returned dirtier than I dropped it off are over. And yeah, those tires were junk. That was really the final straw for me.
Joe
