Hyundai Dealer Damaged My Rims

[Rcjohnson10]

I took my 2009 Genesis Sedan into my local Hyundai dealer this past Friday
to have four new tires mounted (their recommendation). Car is immaculate.

I paid for the work, and when I got home, I noticed that all four rims were gouged
and scraped, on every spoke, and in a consistent position. These were the original
stock rims and were immaculate before I brought he car in (NO curb rash). The
service manager said immediately he could tell it was from a machine, since black
plastic was embedded in the gouges. He then took me back to the tire changing
machine and actually showed me how it worked. He picked up a rim that was laying
on the floor, set it on the machine, put the top down on it and rotated the wheel.
It quickly became apparent that the lip of the unit was dragging across the rim scraping it as it went. He admitted the machine was defective, and told the others to take it out of service until it could be fixed. Back to my issue: their suggestion was to have a local wheel repair company "fix" my four rims (sand, paint, fill, clear coat, etc.). I contend that they will never look as they were and asked if they could source four new 2009 rims or pull them off another 2009 Genesis to replace mine.

My question is, how good are these wheel rim repair jobs and should I hold out for
replacement rims at the dealers expense?

 

[NSXNEXT]

My question is, how good are these wheel rim repair jobs and should I hold out for
replacement rims at the dealers expense?

That's a loaded question. Really depends on the shop. I had a set of Japanese Racing Hart C2 3-piece wheels refinished (significant curb rash) at a shop near me. The wheels had an anodized finish that was impossible to replicate. The shop knew immediately about the finish and provided me with options. Cost me an arm and a leg but they came back brand new.

Do your homework, research the wheel repair shop they use, and if you're not satisfied with their work, find your own shop to do the work.

You could always ask for new rims but be prepared to fight. The 09 18s run almost $600 a piece retail.

 

[Mark_888]

The 2009 Base trim alloy wheels are factory painted and clear-coated, so theoretically could be repainted. Not sure about the Premium Package or Tech Package wheels.

 

[homeofstone]

Dealer serv.mgr. is full of BS. Put it in writing to the General mgr. as to what happened (date time and details of conversations) and that the service dept. admitted the fault was theirs and in the letter ask when you can schedule in the next two weeks to have your damaged rims replaced with new rims at the dealer's expense and make sure to get a loaner car for the day that they have your car. DO Not spend any of your time or money correcting the damage the dealer did to the rims. The dealer should also give you a free wash and free oil and filter change for your trouble.

 

[Tin]

When we first bought our car (it was used) the dealership used a wrong type of cleaner fluid. This caused the paint to strip and damaged the wheels (all 4). They then paid for the repair, however, 2 years later, the paint started to chip. I would suggested that if you can't get a set of new rims, you need to make sure that they use someone reputable.

 

[ruggratt]

www.koreanautoimports.com has factory wheels very cheap. $95.00 each for the 17 inchers if that's what you need...

 

[Mark_888]

www.koreanautoimports.com has factory wheels very cheap. $95.00 each for the 17 inchers if that's what you need...

That is a great deal. I would try settle with the dealer for a cash amount and then get new wheels there (although I would double check availability first).

 

[Vermillion3]

My question is, how good are these wheel rim repair jobs and should I hold out for
replacement rims at the dealers expense?

Press for new rims repaired are not the same as new ones. You had perfect OEM mags until the dealer messed them up. You want perfect OEM mags again not some reworked touched up set. As mentioned by others this should require no effort/research on your part; the dealer screwed them up they should replace them bottom line.

 

[brfatal]

Wheels can easily be fixed to where you would never know, but those new wheels linked cost less than what the wheel repair will cost.

 

[jalanjalan]

Agree that wheels can easily be fixed but YOU should get to sign off on the shop. Call a few local dealers of high end cars and ask who they use.

My pre genny car was a Maserati. Nearly every service I had one or two wheels repaired from curb rash (I know seriously parking impaired).

Anyway I detailed the car myself constantly and the repairs where always undetectable.

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[my2wins]

I'm just glad to know there's a way to repair parking rash. Never knew this.

Now with the backup camera I finally figured out how to correlate the guidance lines against the image of the curb to know exactly how to parallel park without touching curb. I can tuck the G into any spot now with 1/2 inch to spare.

But it took me a few practices and I do have one single small wheel scratch that's almost invisible but bugs me to know its there. Glad to hear there's shops that repair

Oh and on the OP question, I would insist on them replacing your rims for sure. You will cringe every time you see the repaired wheels for the next decade, as there's no way a repair will hold up. Under no circumstances would I allow them to repair, unless perhaps you're already planning to trade it in for something else and you just want lipstick on a pig.

 

[NSXNEXT]

...as there's no way a repair will hold up....

Absolutely untrue. I've had multiple sets of wheels repaired some with significant curb rash, clear coat failure, as well as bends and one that was cracked and you would never be able to tell they were repaired.

It's all about the shop that repairs them. If they know what they're doing it will be unnoticeable.

 

[brfatal]

Oh and on the OP question, I would insist on them replacing your rims for sure. You will cringe every time you see the repaired wheels for the next decade, as there's no way a repair will hold up. Under no circumstances would I allow them to repair, unless perhaps you're already planning to trade it in for something else and you just want lipstick on a pig.

What the hell are you talking about? Have you ever seen a repaired wheel? I bet you have and never knew it. Any wheel repair company who actually knows that they are doing can fix the finish of a wheel to showroom condition. How exactly would a repair not hold up?

 

[jalanjalan]

My repairs were undetectable to me I was actually relieved to know the damage from my parking impairment was so easy to fix

 

[Rcjohnson10]

Thanks for all the responses. Here is the update:

The Hyundai dealer really stepped up to the plate on this one. They ended up
giving me a complete set (4) of new rims off another Genesis that a buyer
had swapped out for some custom rims. Included brand new performance rubber.

They did the right thing, and won over a loyal customer in the process.

 

[NSXNEXT]

Nice.

 

[jalanjalan]

Incredible

 

[my2wins]

Good to hear. Gives me hope for Hyundai

 

[my2wins]

What the hell are you talking about? Have you ever seen a repaired wheel? . . . How exactly would a repair not hold up?

Law of Nature. Anyone who has the slightest bit of wisdom and maturity knows that a repair is a repair and it will never be as good as an original condition; wheel repair or otherwise. Bottom line: Why should the owner settle for something that may or may not hold up over time when he doesn't have to.

 

[nyjetfan]

My Genesis is in the shop right now getting wheels repaired that were damaged while the car was being serviced. I accepted the offer of having them repaired and hope I didn't make the wrong decision.