Hyundai is not ready to sell an upscale car line

[Rey]

I think excessive oil consumption on the RSpec is a problem, but it is not such a problem as to be "actionable" under warranty. You'd need to show consumption at substantially more than one quart/1000mi. to get warranty attention from Hyundai or any other mfg.
My own experience was similar, about a quart every 2K or so. I did pull the throttle body off and mopped up quite a bit (a cup?) of oil sitting on the bottom of the intake manifold. This indicates to me ring blow-by. My auto guru says that rings can seat, unseat and reseat. On longer trips with continuous driving my oil consumption decreased, indicating, perhaps, that rings are seating. My sense is that Hyundai's ring seal is not as good as it can be. I did put an oil catch can in the system, which seemed to reduce oil consumption by better capturing and recycling oil vapors.

 

[Mark_888]

I think excessive oil consumption on the RSpec is a problem, but it is not such a problem as to be "actionable" under warranty.

Deciding what is "actionable" under warranty cannot always be objectively determined. If the problem is pervasive (it appears to be) then it may be considered to be a "feature." Also, unless there is an easy fix, then no action is likely to be taken unless the engine fails. There is no way a Hyundai dealer tech is going to tear down and overhaul an engine, so they would have to replace the engine, at a rather substantial cost to Hyundai (considering number of engines affected). Also, we don't even know whether new 5.0 V8's rolling off the production line have had this problem fixed, so replacing the engine may not even fix it.

 

[tjsiii]

I have no problem trying higher viscosity oil, switching to a full synthetic blend or any other suggestions Hyundai may have. My reason for posting was I thought I did my homework by selecting a Certified Equus Dealer and when they could not get the radio to receive XM service they gave me the car back and basically told me it was my problem. I called Hyundai customer service and was told no one from the dealership was returning their calls so they directed me to my current dealership. Now this dealership is telling me I only used a little more than ½ a quart of oil between changes and I know for a fact, based on my last two visits that actual usage was over 2 quarts.

I fully agree with Vermillion 3 in his post: It’s a line of BS that we should not have fight.

 

[Potty_Pants]

(short response little time)

BMW has an oil monitor... and it sucks everybody complains... wishing the dipstick was there in it's place. ideally it would be great to have both... but consumers wouldn't know what to do when there was conflicting information from both. I'll take the dip stick over an electronic monitor.

bmw with DI was kind enough to place oil on the valves and inside the intercooler... so its not uncommon to have oil disappear elsewhere.

as another user posted... I'll take a car that doesn't break over a manufacturer that is more then willing to work on the car monthly.

ppp

 

[Mark_888]

I have no problem trying higher viscosity oil, switching to a full synthetic blend or any other suggestions Hyundai may have.

There are three broad classifications of motor based on ingredients:

• Conventional Mineral Oil
• Synthetic Blend (mixture of Conventional Mineral Oil and Full Synthetic)
• Full Synthetic

There is no such thing as Full Synthetic Blend.

The extra cost of Full Synthetic when purchased in 5-quart jugs at Walmart is negligible, although many shops rip off customers who want a full synthetic. It is usually cheaper to buy the oil at Walmart and have shop use your oil, but if you can't watch what they do you are liable to be ripped off.

 

[Capt Steve]

You completely mis-represented what I said. I did not say Toyota or Lexus service is better or that they are very responsive to fixing problems. I said their cars are inherently more reliable. This obviates the need for service or the willingness of them fix problems.

Now please don't quote me as saying Toyota or Lexus never have problems. But they have been shown in scientific random surveys of customers to have fewer problems than most brands. That is the reputation they have, and that is what makes them desirable. Not sure I would call that prestige, but it is a factor used by many customers in deciding which brand to purchase.

I don't know that I would agree that Toyota/Lexus makes a more reliable car.

From the NHTSA website;

"If an auto manufacturer is found to be responsible for a serious safety or mechanical defect, an Car Recall or truck recall is issued by the National Highway Traffic Safety Administration (NHTSA). "

The NHTSA has 18,785 recalls on file.

According to the NHTSA Office of Defects database, Toyota/Lexus has 1,126 documented recalls in the database. Compare that to; Ford with 2,900, Chevrolet 1,969, MB 388, Honda/Acura 1,017, Volvo 426, BMW 917, Mazda 341, Nissan/Infiniti 804, Volkswagen 395, Chrysler 551, Audi 265, and Bently 208.

Oh yeah, Hyundai has 269.

 

[Mark_888]

I don't know that I would agree that Toyota/Lexus makes a more reliable car.

From the NHTSA website;

"If an auto manufacturer is found to be responsible for a serious safety or mechanical defect, an Car Recall or truck recall is issued by the National Highway Traffic Safety Administration (NHTSA). "

The NHTSA has 18,785 recalls on file.

According to the NHTSA Office of Defects database, Toyota/Lexus has 1,126 documented recalls in the database. Compare that to; Ford with 2,900, Chevrolet 1,969, MB 388, Honda/Acura 1,017, Volvo 426, BMW 917, Mazda 341, Nissan/Infiniti 804, Volkswagen 395, Chrysler 551, Audi 265, and Bently 208.

Oh yeah, Hyundai has 269.

I responded in another thread you started on this subject:
http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=11950

 

[DRS]

There is nothing abnormal about that amount of oil burning. These cars are NOT supposed to do 5k intervals. It's 3,750 if you do normal city driving (aka severe duty). You can do 5k IF it's all highway because it's less abusive driving. 1 qt per thousand miles is actually within several manufacturer's tolerances, so 2 qts in 5k miles in't huge, especially given the oil capacity of these cars.

As with any car you're supposed to be watching your oil level anyways. People who don't check every 2-3 tanks of gas after letting the car sit are negligent car owners.

And 160k miles on a Buick with only a gasket going bad is NOT normal. That wouldn't normal for any manufacturer. Anyone else who has also spent time in the auto service industry can tell you this. Your expectations are unrealistically high if you're basing it off your experiences with that car.

That being said, BMW and Mercedes aren't exactly the pinnacle of reliability. Hell, BMW is known as a car you buy new and sell as soon as the warranty expires because they are so bad.

Ford, Chevy, and others do NOT have the oil loss problems (burning or PCV issue) like some foreign brands. So, it is not normal with today's tech. I have a Expedition that tows, and the engine has to hail around 5800lbs of its own weight all the time. 157,000 miles, and no visible dipstick drop in 4-5000 miles of M1 5-20 (since new). Which is the mileage the oil is changed. Same for the Crown Vic's of for my daughters, the F350 diesel, Fusion, and Corvette. All different engines, all with no oil loss.

Now my Genny 5.0 at 10k miles and 3k on M1 5-20 is consuming oil somehow. Went from top of full mark to the the bottom of the full zone.. Not good.

So, what is the measurement between the top of the full market and the bottom? One quart or two?

Point is, in this day and age, oil consumption of a quart per 1-3k is excessive.

And I do not romp on the car. Mostly highway speeds at low RPM intermixed with a few blow out the cobwebs, and a couple of putting to shame others cars.

 

[gameday22]

The reliability of my Genesis has been better then my BMW or Mercedes ever was...and a lot less expensive from a maintenance standpoint. I'm not saying they are perfect but with a 10yr/100k warranty they definitely trust in the quality of their engines and transmissions and the rest of the warranty is on par with others if not also better. I have no oil loss between changes, nothing measurable at least and it gets a solid mix of city/hwy driving under moderate conditions and well above 90 degrees each day during the summer. I go 3500-5k between oil changes and use Penzoil Ultra full Synthetic, the oil samples have been sent off to Blackstone Labs during the time of ownership and the reports show one healthy engine. I'd think the V8's would be just as reliable as the 6's in that aspect considering it's a top 10 engine?

One thing that's still lacking though is a consistent level of service in each dealership. While I was on vacation in North Carolina last year the service provided by the dealership was poor to put it politely. In Tennessee I needed a bulb replaced, I walked in with the bulb and the service rep said we will have that fixed for you shortly...15 min later the car was done, he handed me the keys and said have a great day, thanks for owning a Hyundai.


So what makes for the better vehicle? The obvious answer is the one that makes you happy to get behind the wheel and drive it everyday....and for me that's my Genny, she still turns heads wherever we go



P.S. Dear Hyundai ....Please don't screw up the next gen genesis, Thanks !!

 

[Mark_888]

I'd think the V8's would be just as reliable as the 6's in that aspect considering it's a top 10 engine?

You are obviously referring to the fact that the Hyundai Tau V8 was named by Wards as one of the top ten engines in 2009 and 2010.

"The Tau V8 received the award due to the engine's "velvety power delivery, competitive performance, and attainable price-- all of which epitomize the Korean auto maker's drive for world-class engineering", as quoted by Forbes."​

Do you really think Wards did any reliability testing on the V8 in 2009 before they gave out the award? German cars often have incredible technology, but that can also be their downfall when that technology is too complex, un-proven with regards to reliability, and very costly to repair/replace. Of course, if one is wealthy, those concerns become less of an issue.

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[DRS]

Not to hijack this into only a oil discussion. To be fair, the last round of oil was Texaco full synthetic. Not a drop consumed in the 3500 miles or so. Before that, whatever the factory had, not a drop consumed.

I will be using Pennzoil Ultra when I change this week.. Will try 5-20 and see how it does.

I love the car.. Amazing. Beginning to think based on what I read in here that the TAU consumes the Mobile One non extended drain 5-20.

 

[Mark_888]

Beginning to think based on what I read in here that the TAU consumes the Mobile One non extended drain 5-20.

High oil consumption has not been limited to Mobil 1 5W-20. Many of those on this forum were still running on factory fill.

Not all 5.0 engines have the high oil usage problem, and looks like yours is one the good ones (probably regardless of which oil you use).

 

[DRS]

Anyone know how many quarts is measured between the top of the full mark to the bottom of the full mark? This is a 5.0. Most cars would be one quart. But with almost double the oil at 7+ quarts, was wondering if the marking meant two quarts.

Thanks.

 

[DRS]

High oil consumption has not been limited to Mobil 1 5W-20. Many of those on this forum were still running on factory fill.

Not all 5.0 engines have the high oil usage problem, and looks like yours is one the good ones (probably regardless of which oil you use).

Hope so. We will see. This last batch of M1 5-20 at 3500 miles now shows as the bottom of the full mark verses right at the top when it was changed.

 

[Sixtyfour]

My next car will probably be a honda or toyota, someone that will stand behind their warranty. Hyundai certainly does not, the dealer was good, but the factory just ignores what they say in print..... sad but true

 

[gameday22]

My next car will probably be a honda or toyota, someone that will stand behind their warranty. Hyundai certainly does not, the dealer was good, but the factory just ignores what they say in print..... sad but true

This is what I'm talking about from a customer service standpoint. My dealership has gone above and beyond with any problems I've had which is the way it should be when something is covered by warranty..not once have they said they will not fix it and I'm now at 53k miles and counting. They even replaced the fog light housings at no charge which is definitely not covered after the 1st year/12k miles.

 

[PMCErnie]

My next car will probably be a honda or toyota, someone that will stand behind their warranty. Hyundai certainly does not, the dealer was good, but the factory just ignores what they say in print..... sad but true

Funny, you have had one issue with this car and you won't stop moaning about it even though you fixed it yourself. It really wasn't much of an issue anyway, and Hyundai saw no validity to your complaint. Isn't it time to move on? I assume you're enjoying the car otherwise.

 

[WowCool]

Expectations!!! Well with over 160thousand parts, connections & probably miles of loom it's amazing how most of the time everything works..
But of course when it's our/your vehicle that has issues it's personal..
Whatever the cost of the vehicle no one wants to be a regular visitor to any service department..Being honest some service departments are less than cordial and or less than capable, even a light bulb replacement can be a traumatic experience..
My worst experience was with VW (never again) .. Overall I found "H" to be in my opinion a reliable marque..Warranty & other such claims have always been met with courtesy, civility and a positive outcome.. There are rogue vehicles out there, even some Brand New vehicles have accidents & other work done prior to even getting into the showroom.. Always ask to see the FULL service history of the vehicle before signing..
Ok it's back to my "G" ~ oh such pleasure
For those of you that say Hyundai "Never Again" ~~ Goodbye..close the door behind you..(^:^)

 

[Fast55]

My next car will probably be a honda or toyota, someone that will stand behind their warranty. Hyundai certainly does not, the dealer was good, but the factory just ignores what they say in print..... sad but true

I've had pretty good luck with Honda/Acura, but Toyota/Lexus can go eff themselves.

If you think Toyota "stands behind" their warranty, Google "piston slap", "navigation problems", or anything related to their HID headlights. If you still feel the same way afterwards, I have this bridge you'd be interested in.......................

 

[abraxas]

my friend just recently purchased a brand new audi s6 and has had to put it in the shop TWICE already for little malfunctions. imagine spending over $80k and having issues. maybe audi needs some help building upscale cars too...