I am in deep trouble? 2009 Genesis

[2009_va_genesis]

Hello All - I am a newbie to this forum and found this due to an issue I have.

I have a 2009 Certified Pre-Owned Genesis V8, which was running great till a couple of days back. I was driving with my little one and suddenly the CEL light started flashing and the engine started supttering. Got the car towed to the dealer and I hear I need to replace the engine....Just saw a voicemail and have tried calling them back multiple times, but they seem to be busy. The voicemail from the dealer says i need to have all the receipts for oil change.

I got this car when it was 32K miles and now its 62K miles and I have done 6-7 oil changes in the 2 years. I find the dealer too far and dont take this for oil changes there. But I can find receipts only for 4 of them. Will I need to pay for the engine? I have kept my car very well and I am freaking out if I need to pay for the engine. I dont have the money for that and I am afraid they are gonna give me a runaround for this. Please advise.

Thanks
Any help would be great...

 

[OneFunGenesis]

Certified pre-own means that the 10yr 100k mile warranty is still there. Unless they can prove that not changing the oil regularly enough was the cause of this issue, they should be covering the replacement of the engine.

You can always call the places you had your oil changed and have them reprint the RO/Receipt for you.

Also, did they say why the engine quit on ya?

 

[2009_va_genesis]

No. They have not said anything. The dealer just a voicemail saying I need to get the receipts for him to move ahead and they have not responded to my calls. I dont have the receipt for a couple of them 1) did it out of town on a roadtrip 2) a friend on mine did it once for me. I still have the receipts for 4 and searching for the 5th.

 

[OneFunGenesis]

Call the out of town dealer. Have it faxed or emailed over. The one your friend did, see if you can find the receipts for the oil and filter from the store. Or call the store you were at and have them reprint the receipt.

On a side note. I am quite sure that there is no clause in the 10/100 that says you have to have your oil changed and a dealership or service station. I would find out exactly why they want the receipts as well as why the engine crapped the crib before proceeding.

 

[2009_va_genesis]

Thanks a lot OneFun. I will try to get the additional pieces. I am not even sure which service I went to for the one out of town. I am looking through my credit card receipts and some of them dont go back 2 years. I will check with my friend on his receipt. If I have only 4 receipts over 2 years/30K miles, will this be a big battle I need to fight? I want to be prepared for the worst.

Really appreciate your advice.

 

[OneFunGenesis]

No problem. This is why I am here. If they determine that the oil was the problem, you could be in for a fight. HOWEVER, if you have the most recent receipt, I wouldn't see how they have a leg to stand on. Unless the blame the lack of maintenance oil changes as the cause of engine failure.

This would be an interesting battle. Do you have a case number from HMA (Hyundai Motors America)?

 

[2009_va_genesis]

I do have the most recent receipt. The car also passes the emissions and inspections just last week. I dont have an HMA number. I will keep you guys posted as I progress.

 

[Mark_888]

On a side note. I am quite sure that there is no clause in the 10/100 that says you have to have your oil changed and a dealership or service station. I would find out exactly why they want the receipts as well as why the engine crapped the crib before proceeding.

The FTC (Federal Trade Commission) has ruled that service such as an oil change does not have to be performed by a dealer in order to maintain the manufacturer warranty in the USA (other countries may have other laws). So it would be illegal for a warranty to contain a clause requiring that a dealer changed must change the oil or provide similar service. If it wasn't illegal, I am sure that most manufacturers would require that their dealers perform the oil changes.

But it may be legal to require dealer service for "some" after-market warranties. So not 100% sure if it applies to CPO warranties that go beyond the original manufacturer warranty. But since the dealer asked for receipts, I assume dealer oil changes are not required (especially since this seems to be known problem with the Genesis V8).

However, even for original manufacturer warranties, Hyundai can ask for proof (receipts) that oil changes were performed and that proper products (API certified oil and a proper OEM or aftermarket filter) were used. If the oil was changed by an owner (or friend) receipts for the oil and filter should suffice, along with a written (or spreadsheet) log with the date and mileage of each oil change. I change my own oil, and keep the receipts for the oil, receipts for the OEM oil filters, and save the product id cut out from the oil filter box (with date and mileage written on the cardboard box cutout).

 

[Mark_888]

I do have the most recent receipt. The car also passes the emissions and inspections just last week. I dont have an HMA number. I will keep you guys posted as I progress.

I don't think the most recent oil change receipt is enough. Emissions inspection is probably not relevant. However, oil changes are only required every 7500 miles, and you have driven the car 30,000 miles, so that would be 4 oil changes. If you have only 4 receipts, that "may" be enough.

If your friend doesn't have receipts for the oil and filter, then ask him to provide a signed affidavit that he performed the oil change (and get notarized), and try to track down the out of town receipt directly from whomever performed it. You might want to invest in a CarFax report, since some service providers report that info to CarFax.

 

[OneFunGenesis]

Together, we will beat this case!! lol. Thanks mark. I wasn't sure if the recommended oil change interval was 5k or 7.5k. Thanks for clearing that up for me.

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[2009_va_genesis]

Called the dealer back. They are saying they have been busy today and need a technician to look at my car. Not sure why they said the engine needed to be replaced.

 

[wd40]

Hello All - I am a newbie to this forum and found this due to an issue I have.

I have a 2009 Certified Pre-Owned Genesis V8, which was running great till a couple of days back. I was driving with my little one and suddenly the CEL light started flashing and the engine started supttering. Got the car towed to the dealer and I hear I need to replace the engine....Just saw a voicemail and have tried calling them back multiple times, but they seem to be busy. The voicemail from the dealer says i need to have all the receipts for oil change.

I got this car when it was 32K miles and now its 62K miles and I have done 6-7 oil changes in the 2 years. I find the dealer too far and dont take this for oil changes there. But I can find receipts only for 4 of them. Will I need to pay for the engine? I have kept my car very well and I am freaking out if I need to pay for the engine. I dont have the money for that and I am afraid they are gonna give me a runaround for this. Please advise.

Thanks
Any help would be great...

Hyundai 800-243-7766. I would call and complain-start the process. BS on supplying the receipts.

 

[OneFunGenesis]

^ Not necessarily BS on providing the receipts. If he hadn't done an oil change in 32k miles, then I wouldn't expect and engine to last too lol.

Other than that, good find on HMA!

 

[shagnat]

The only reason receipts would be needed (and proved they were done on the car in question) is IF there is something discovered during an oil analysis determines the oil was the fault of the engine malfunction.

I could provide 10 receipts for oil changes (assuming I did them myself) but that wouldn't mean they were done on my Genny. It only proves I did 10 oil changes during a specified time period.

An oil analysis would be required before proof of said oil changes would be necessary. Even then, it would be questionable.

 

[Mark_888]

The only reason receipts would be needed (and proved they were done on the car in question) is IF there is something discovered during an oil analysis determines the oil was the fault of the engine malfunction.

I could provide 10 receipts for oil changes (assuming I did them myself) but that wouldn't mean they were done on my Genny. It only proves I did 10 oil changes during a specified time period.

An oil analysis would be required before proof of said oil changes would be necessary. Even then, it would be questionable.

I am not trying to be on the side of Hyundai on this...but what if someone drove for 25,000 miles without an oil change, and then 5,000 miles on the last oil change? I don't see how an oil analysis of the oil in the crankcase since most recent oil change at the time of engine failure would reveal that, and going for 25,000 miles could certainly have previously damaged the engine (even though it did fail until later).

In general, it is true that if something goes wrong with the engine that is not oil related, then they can't use a lack of oil changes as an excuse to deny a warranty claim. But when there is a major failure to internal engine parts (which require oil lubrication to work properly), then I think they are going to want to make sure that the owner was getting the oil changed every 7500 miles.

Regarding receipts for do-it-yourself oil changes: If an owner also has receipts for Hyundai Genesis oil filters, that would be pretty strong evidence that the oil changes were done. But without those receipts for oil filters, it might be a problem if there were only receipts for oil (which as you point out, could be for any car or even receipts gotten from a friend).

 

[OneFunGenesis]

^ This lol

 

[2009_va_genesis]

Thank you everyone here for your inputs. I can understand why one would insist on getting an oil change done regularly, but I can totally see this being abused if the manufacturer does not want to pay. I perform oil changes every 4-5K miles (not the 3K that is asked for). Though I have changed it 6 times, I am able to get receipts for only 4 of them and I change the filter every time I change oil and have receipts for that too. I hope they dont deny me for not changing oil every 3K miles as mentioned...thats what i am worried about, and not the scenario of no oil change for 20K or 30k miles.

 

[stuofsci02]

Thank you everyone here for your inputs. I can understand why one would insist on getting an oil change done regularly, but I can totally see this being abused if the manufacturer does not want to pay. I perform oil changes every 4-5K miles (not the 3K that is asked for). Though I have changed it 6 times, I am able to get receipts for only 4 of them and I change the filter every time I change oil and have receipts for that too. I hope they dont deny me for not changing oil every 3K miles as mentioned...thats what i am worried about, and not the scenario of no oil change for 20K or 30k miles.

I don't think the oil change interval per the manual is 3k... That is very old school and not relevant with todays modern engines and oils..

 

[Mark_888]

I don't think the oil change interval per the manual is 3k... That is very old school and not relevant with todays modern engines and oils..

The 2009 Genesis Owner's manual specifies a 7500 mile oil change interval, or 3750 miles if usually driven in "severe" conditions (as defined in the manual). They may claim it was driven in severe service, but that would not stand up in court or arbitration for most people.

 

[2009_va_genesis]

Yep. I live in norther VA where we have traffic. that can count as stop and go traffic, but realistically who does not have stop and go traffic? but, if you count weather, terrain etc. we can bundle 99% in severe driving conditions.