Supporting Member... so I didn't pay the price? This 2015 is my 3rd Genesis 2008, 2013 and 2015 and 1 2001 Azera. Is that enough money? And a newbie comes in and buys 1 2018 and he gets the loaner. In plain English that's plain BS to a long term customer. If I don't get a loaner I'm thru with them.
For anybody interested the dealer is Central Ave. Huyndai, Hartsdale, NY.
Raw
I completely sympathize with you (I am not in the auto business), but unfortunately you live in the NY tri-state area, in Westchester County with the highest taxes in the nation (on a county by county comparison), like many of us do, and get poor customer service from everywhere (retail to government).
All dealers in this area are crap, even the high end ones. If you bring your BMW for service to Ray Catina, but bought it at a different dealership, don't expect a loaner car. Same for Pepe autogroup, if from elsewhere, you are on your own.
If you buy a G80, you can get a loaner at any Genesis dealer, it is a corporate program (I think Lincolns too), this is the difference, and it is built into the price.
I have yet to see a good dealership in the NY tri-state area, let alone a great one.
Some dealerships in other parts of the country are nicer, so they give out loaners on their own dime. I travel and have been to dealers in other parts of the country and the difference is night and day from what is in this area. Give a loaner in this area and it becomes a beater by customers, aka "its a rental, don't be gentle" trying things you would never do on your own car. Other parts of the country aren't like this (though some are). This is the other problem, people in the area don't respect other people's property so they don't get the perks others get.
Remember, Central Park Hyundai used to be in White Plains on Westchester Ave, were I you probably bought your car, as that was the location before the Genesis switch over to a brand. It was a slimy and sleazy place, they promised every owner a loaner (signs on the wall) but never delivered (the wait would be months as they had like 2 loaners) but did this to say they "had them". They moved, but they are still that same dealership base (they just are in a new building so they look good, but its all a show)
Your right, you really need to investigate your dealership, and price is not everything.
If you do get a G70/80/90 you will get that loaner, but for them to take on all those additional Genesis owners would have put a new company out of business.
I hear you, but part of it is the area.....