Long-term updates

[Mark_888]

You and I both know that it still wouldn't satisfy all owners and we'd still have these same threads.

You may be correct that some people would still not be satisfied. But IMO, many would be.

Correct me if I'm wrong, but haven't at least a couple people already stated that the 2010 doesn't ride all that different?

I can't speak for everyone, but it seems to me that awful lot of people in this forum thought there was a definite improvement on problem roads, while still retaining a pleasantly firm ride, and with improved handling. Hyundai must have thought there was an improvement also, or they wouldn't have made the change (unless you think they are morons).

...My personal opinion is that they should state what was changed exactly and let the dealers install the 2010 parts for people who want it (at a reduced cost) with the disclaimer that they make no guarantee as to the customers' satisfaction pertaining to improvements in ride quality.

We appreciate your support in this matter in trying to get Hyundai to at least offer some of kind bone to those who want it.

 

[Sayantsi]

I think jwaters is right - it seems to be 50/50 between those that think 2010s ride better and those that think there is no ride difference. Given the fact that most people don't have an issue with the 2009 ride, I doubt they'd think 2010s ride differently.

I have yet to see any spring rate information on either 09 or 10 Genesis springs, so as far as I'm concerned they are essentially the same. Its like everyone is talking about the weather without actually looking out the window to see what's really going on.

 

[kaberle]

yawnnnnnnnnnnnnn ........... Last time I posted on this subject I think I got the boot........... It's hilarious that 6 months later you all are still talking about this....... it's like the school yard in here............. btw... still overly happy and excited every day driving my Genny and that includes the suspension.............. but don't get me started on that stereo on off button....... pushed it on one day and the face plate fell off....... go figure......

 

[jwaters943]

We appreciate your support in this matter in trying to get Hyundai to at least offer some of kind bone to those who want it.

My support? I work in waste disposal/recycling so I doubt Hyundai cares what I have to say.

Besides, I like the ride of my 2009 Genesis 90% of the time. The other 10% I can live with.

 

[genesis 45]

Hi........im sure the people with cars built before the april change in shocks/springs are the people un happy with the ride.......when i put the new parts on my car it made an improvement..............and i can tell you i put the old springs next to new springs and they are softer............the front more then the back............and i also am happy with the ride now 90% of the time..................firm and controlled now 90% of the time........unlike before.............i have driven the same roads and i can tell you it now rides better......like the 2010 i test drove..................early 2009 cars seem to be the cars with the major issues.........................later

 

[gipp]

Just an FYI- the new issue of Motor Trend long term update says "the suspension is downright wrong-too harsh and unforgiving. Plain and simple, it is the wrong suspension tuning...Those who have never spent time in a comparibly sized BMW, Lexus or Mercedes may think this is how luxury cars drive, but they would be mistaken....In fact, I'll go as far as to say the suspension tuning in this car is inferior to those of mainstream sedans like Camry, Accord, or even Hyundai's own Sonata".

Gee, I think I read almost the same thing a year ago on this forum but the writer was called disloyal, without credibility and an exception to the rule. Just remember the D word-Denial....

 

[jwaters943]

And yet it's also worth noting that for every person who finds fault with the suspension, there are those who are perfectly happy with it.....and that includes other reviewers at Motor Trend, Edmunds, etc. who aren't owners attempting to excuse their cars faults in order to feel better about their new car purchase. It really seems to be a personal preference thing so I don't think there is as much denial involved as some would like to believe. Just sayin'.

 

[GripperDon]

Sorry but since you have your very vocal opinion I have mine. The suspension in early 09 was simply atrocious in late 09 and 10 it is marginally acceptable. 2011 will see a further revamp. That my opinion and that some folks would not detect the ride no matter how bad it is and if they did for a variety of reason would never admit it, and some would only be happy with a superb ride. For the top of the line car I was expecting the latter. This is not a few that don't like it it is a unacceptably large minority.

 

[jwaters943]

So basically, the people who find issue with the ride are the 'good guys' because they believe what you believe, and everyone else is an idiot who wouldn't be able to tell the difference in ride quality between an LS460 and a F350.

How big is that pill you've been trying to swallow for the past year? Is it bitter? Given your penchant, or should I say psychological fixation on 'fixing the Genesis' suspension to your specifications' it must be tough to accept the fact that not everyone, even avid car enthusiasts who've owned other luxury cars, agree with your assessment of the Genesis' suspension. And that in the end, you are truly the only one to blame for buying the car in the first place.

 

[Mark_888]

Sorry but since you have your very vocal opinion I have mine. The suspension in early 09 was simply atrocious in late 09 and 10 it is marginally acceptable. 2011 will see a further revamp.

Any details on what the suspension changes will be for 2011, and whether they can be adapted easily to a 2009 model?

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[Mark_888]

So basically, the people who find issue with the ride are the 'good guys' because they believe what you believe, and everyone else is an idiot who wouldn't be able to tell the difference in ride quality between an LS460 and a F350.

How big is that pill you've been trying to swallow for the past year? Is it bitter? Given your penchant, or should I say psychological fixation on 'fixing the Genesis' suspension to your specifications' it must be tough to accept the fact that not everyone, even avid car enthusiasts who've owned other luxury cars, agree with your assessment of the Genesis' suspension. And that in the end, you are truly the only one to blame for buying the car in the first place.

That seems like pretty rough language. There are some people who are so upset about any criticism of the 2009 Genesis sedan suspension that they refuse to admit that it needed any improvement, and refuse to believe that Hyundai even made any suspension changes for 2010 (which by inference means that Hyundai acknowledges that the 2009 needed improvement).

 

[jwaters943]

I'm not refusing to admit or denying anything. I'm just tired of being told by other people how I *really* feel deep down inside simply because I don't agree with them. I'm well aware that the ride isn't to everyone's liking, but to assume/proclaim that we all secretly hold the same opinion of the Genesis' suspension deep down and that anyone who claims otherwise is in denial is quite silly.

When I think of my Genesis and regrets or things I'd change if I had it to do over again, I think about how I regret not getting the tech package or how I wish I would have went with the all-black interior instead of the black/brown, but I honest to God have real issue with the ride quality. Is it perfect? Heck no. Could it be improved? I'm sure it could. Is it above average approx. 90% of the time on 90% of the roads I travel on? Yes, to me it truly is. That's my opinion, feel free to disagree, just don't tell me I'm living in denial because my opinion of the Genesis' ride quality is different from yours.

If I totaled my Genesis tomorrow I would gladly buy/lease another one without a second thought. /rant.

Good night everyone. Hopefully your dreams are more placid and tranquil than you find the ride of your Genesis to be.

 

[Mark_888]

I'm not refusing to admit or denying anything. I'm just tired of being told by other people how I *really* feel deep down inside simply because I don't agree with them. I'm well aware that the ride isn't to everyone's liking, but to assume/proclaim that we all secretly hold the same opinion of the Genesis' suspension deep down and that anyone who claims otherwise is in denial is quite silly.

When I think of my Genesis and regrets or things I'd change if I had it to do over again, I think about how I regret not getting the tech package or how I wish I would have went with the all-black interior instead of the black/brown, but I honest to God have real issue with the ride quality. Is it perfect? Heck no. Could it be improved? I'm sure it could. Is it above average approx. 90% of the time on 90% of the roads I travel on? Yes, to me it truly is. That's my opinion, feel free to disagree, just don't tell me I'm living in denial because my opinion of the Genesis' ride quality is different from yours.

If I totaled my Genesis tomorrow I would gladly buy/lease another one without a second thought. /rant.

Good night everyone. Hopefully your dreams are more placid and tranquil than you find the ride of your Genesis to be.

I don't think that because some of us would like to improve the suspension, that means that we regret our purchase (although some people may have regretted it). You seem to see everything as black or white and assume that one must fall into one these categories:

1. We love the 2009 Genesis sedan as it is, and are happy we purchased it, and it is blasphemous to criticize the suspension (but for some reason it is OK to criticize the rims, the audio bass, the lights, the tips, etc), or
2. We hate the car because the suspension is no good and therefore regret purchasing it, and think there are better cars for the money.

Many of us do not fall into either of the above categories. We think the Genesis is great car, but like Hyundai, we recognize that the 2009 suspension needed some improvement (some of those improvements were implemented by Hyundai in mid 2009 with further improvements in 2010 models). If everyone on this forum had been honest about the suspension problems from the beginning, Hyundai probably would have upgraded all our suspensions to 2010 specs for free (for those who wanted the upgrade), and we could all love our suspension 100% of the time, instead of just 90% of the time.

 

[gipp]

Well said!

 

[jwaters943]

Many of us do not fall into either of the above categories. We think the Genesis is great car, but like Hyundai, we recognize that the 2009 suspension needed some improvement (some of those improvements were implemented by Hyundai in mid 2009 with further improvements in 2010 models). If everyone on this forum had been honest about the suspension problems from the beginning, Hyundai probably would have upgraded all our suspensions to 2010 specs for free (for those who wanted the upgrade), and we could all love our suspension 100% of the time, instead of just 90% of the time.

Thank you for proving my point.

 

[Sayantsi]

Hyundai didn't offer to update any suspensions because there's nothing wrong with them. Thats like saying Hyundai should repaint the red cars because some owners wanted a lighter shade of red. It may not be up to your standards, but that doesn't mean its wrong.

There are lots of Americans who simply can't stand any suspension firmer than a pillow on a water bed, that's why the Lincoln Town Car trundled along for so long, and why Cadillac continues to sell so many DTSs - its completely soft, and a great fit for many who find other luxury cars' suspensions too firm. Many of those here who have complained about the suspension came from, and some went back to, similar cars with well-known soft suspensions. The Genesis was attractive for its price and newness, not its ride, and that's become painfully evident to those not expecting it.

 

[doug725]

Guys - this is not hard to understand. The simple truth is that SOME (NOT ALL) of the 2009 models (assembled in a certain period in 2008) had shocks, struts, springs - whatever - that produced very poor (and in some cases extreme) ride characteristics. At sime point Hyundai made a running change to the 2009s and carried these over to 2010 models. These changes mostly resulted in the desired ride characteristics. Even with these changes the car could be described as a bit jittery if you have bad roads - but it is noticeably better especially if you had an extreme experience as I did. Sorry, but unless, you've had one of the 2009 models with the poor ride characteristics you just can't really understand the issue and you really should not keep trying to tell others that it is all in their head - it is not. Some are still trying to solve the problem and Hyundai should help them - just as the manufacturer of any other product would hopefully try to do. I do agree - few of the car companies are any better in their approach. However, my numerous experiences with Hyundai denial and attempts to evade the warranty have been the worst so far.

 

[jwaters943]

While I am likely to agree w/ Doug that some cars are worse than others, I don't know if they made a running model change in 2009 that improved things. Mine has a build date of 5/8/2008 and I find the ride quite acceptable.

Anyway, I'm done beating this dead horse. Cheers!

 

[OBCT]

I agree with Sayantsi and jwaters. The Genesis suspension issue comes down to personal preference. From everything I've heard/read/seen, there no basis for an empirical qualitative judgment of good or bad. Some people love it, others loathe it... many of us are somewhere in between.

What I personally dislike is hearing the allegations (many of which located in this thread) that Hyundai is somehow negligent or unprofessional in their response to an issue that is so incredibly subjective. Nowhere have I found an overwhelming outcry about this, other than the continued cycle repeated on this forum. The (admittedly extremely non-scientific) poll conducted here showed that many more Genesis owners liked or loved their car's ride than disliked or hated it. More expert reviewers have been okay with->impressed with the car's ride than unhappy->unimpressed (though there have been several comments about inconsistent unsettledness on certain surfaces at certain speeds, this was of bigger concern for some than others).

All that said, the crux of this comes down to three things. To those who have issue with the car, but more specifically, Hyundai:

You were not deceived, you were not put in danger, and there's no reason this "issue" should have been a surprise to you.

You purchased a brand new, first model year near-luxury vehicle at a great price. You shelled out $30-45k, when all was said and done, for a car "worth" $5-25k more (for comparably equipped competitors' models). An extensive test drive should be the prerequisite to this purchase - especially if you're the type of person who is sensitive to how a car rides. It's not about blaming the customer over the seller, it's about the reality of the situation.

My family purchased a pre-owned Genesis privately from a man who found the ride bumpy, unsettled, jarring and generally annoying. We took it for a test drive and were more than satisfied with the ride. We bought it. We've had no complaints since. We've had ~10 passengers in the vehicle since... not one comment about the ride. A lot of positives about the interior, sound, roominess, etc.! The previous owner was coming from a Lexus; we're coming from a Pontiac Montana and Mini Cooper. THAT righ there is the difference. What you're used to and what you expect.


The issue at hand is not one of safety. It is not one of honesty. It is not one of loyalty or respect or service. It's one of preference alone. Everyone is entitled to their own opinion, but there is no reason for Hyundai to shoulder the blame here. Our seller had a hard time letting go of that Genesis, but he was honest enough to realize that he didn't test drive it and as a result, the car just wasn't what he expected.

 

[jwaters943]

The previous owner was coming from a Lexus; we're coming from a Pontiac Montana and Mini Cooper. THAT righ there is the difference. What you're used to and what you expect.

Very good/valid point.

I recently got rid of my 2001 Land Rover Range Rover 4.6 SE, but we still have a 2007 Mitsu Outlander XLS. The Gen is worlds more refined than either of them, and that includes it's suspension.

If you're used to an LS or Buick you'll probably be caught off guard by the ride of the Genesis. If you're coming from an Infiniti M, Mini Cooper, or another sporty car you probably won't give the ride quality much thought.