gomanson
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obviously this is dealer specific, but here was my first experience:
Dealership experience - Amazing!!! Coming from Mercedes I was used to a good dealership experience and seeing the dealer ALOT! lol I just went in yesterday to Napleton Hyundai in West palm beach for 2 recalls, tires and tail lamp, and saw there were 2 lanes, Equus&Genesis, and then all the other ppl. There were a couple people that had pulled into lane 2 ahead of me, but when I pulled into the Genesis lane they pretty much immediately stopped helping those people and came over and checked me in. Then when I was sitting with the service guy, within a couple minutes he says we're gonna give you a loaner car - that was b/c of the tires. I volunteered to hang out and told him I didn't mind looking at all the cars for a couple hours but he was insistent. At Mercedes they sometimes would flat out deny you a rental if it was less than 4 hrs I believe, and that could have been because they were using enterprise. But the cherry on top was that when we were all done he comes and tells me that I don't ever have to drive to the dealer for service again, they'll come out to me, leave a loaner and pick up my car and return it when it's done! Mercedes certainly never offered to do that!! I'm wondering if this is dealer specific or if all dealers offer this service?? Pretty sweet nonetheless.
My guess is that Hyundai knows they can't give a Mercedes/audi/lexus/bmw whatever prior owner the same experience, so they forego it altogether. From now on my car will be picked up from my office and returned to me there, what could be better?
*there were a couple dark marks near seatbelt area I noticed after, which easily wiped off. I have the ivory interior and pretty much expect this to constantly happen, as I have small children as well. I've never had a light interior before, so I'm not really sure if I should expect anything different, which is why I paid for a protection package that covers stains, spills, rips, etc.
Dealership experience - Amazing!!! Coming from Mercedes I was used to a good dealership experience and seeing the dealer ALOT! lol I just went in yesterday to Napleton Hyundai in West palm beach for 2 recalls, tires and tail lamp, and saw there were 2 lanes, Equus&Genesis, and then all the other ppl. There were a couple people that had pulled into lane 2 ahead of me, but when I pulled into the Genesis lane they pretty much immediately stopped helping those people and came over and checked me in. Then when I was sitting with the service guy, within a couple minutes he says we're gonna give you a loaner car - that was b/c of the tires. I volunteered to hang out and told him I didn't mind looking at all the cars for a couple hours but he was insistent. At Mercedes they sometimes would flat out deny you a rental if it was less than 4 hrs I believe, and that could have been because they were using enterprise. But the cherry on top was that when we were all done he comes and tells me that I don't ever have to drive to the dealer for service again, they'll come out to me, leave a loaner and pick up my car and return it when it's done! Mercedes certainly never offered to do that!! I'm wondering if this is dealer specific or if all dealers offer this service?? Pretty sweet nonetheless.
My guess is that Hyundai knows they can't give a Mercedes/audi/lexus/bmw whatever prior owner the same experience, so they forego it altogether. From now on my car will be picked up from my office and returned to me there, what could be better?
*there were a couple dark marks near seatbelt area I noticed after, which easily wiped off. I have the ivory interior and pretty much expect this to constantly happen, as I have small children as well. I've never had a light interior before, so I'm not really sure if I should expect anything different, which is why I paid for a protection package that covers stains, spills, rips, etc.
