My Shocking Genesis Dealership Experience...

[PaininDbutt]

^^^. Eyeing your next ride as in….

 

[MTLP]

^^^. Eyeing your next ride as in….

Genesis GV80 Coupe - SUV Meets Sporty | GENESIS

The Genesis GV80 Coupe is the perfect blend of sporty and luxury, performance and comfort, to bring athletic elegance to every mile.| GENESIS

www.genesis.com

 

[steveinarizona]

Genesis GV80 Coupe - SUV Meets Sporty | GENESIS

The Genesis GV80 Coupe is the perfect blend of sporty and luxury, performance and comfort, to bring athletic elegance to every mile.| GENESIS

www.genesis.com

The design is okay but it is too big for me. One of the things I really love about my GV60 is how small it is.

 

[PaininDbutt]

^^^^. My wife easily would have gotten an GV60 if it were not electric.

 

[Zcd1]

^^^^. My wife easily would have gotten an GV60 if it were not electric.

LOL - if it weren't electric it would be much slower, less responsive, louder and far less efficient, in addition to being nowhere near as fun to drive....

 

[steveinarizona]

LOL - if it weren't electric it would be much slower, less responsive, louder and far less efficient, in addition to being nowhere near as fun to drive....

Unless, of course, it is a Porsche Macan S or GTS. But by the time you load it up with "optional" features it gets a lot more expensive.

IMO the only vehicle out there comparable to my GV60P would be the new Electric Porsche Macan. That vehicle is just now getting released so it was a mote in god's eye when I got my GV60P and it will be a lot more expensive once you option it up to the GV60P level. But I am pretty confident that it will handle better than the GV60 because only Porsche has figured out how to make a vehicle like the Macan handle like a sedan.

 

[SirJangle]

I just had my first scheduled maintenance appointment with Genesis of Mentor (Ohio) at their new, standalone dealership. My overall experience? One word... OUTSTANDING!

 

[brucek]

As we look for a new car I decided to check out this forum. We love the G70 we have, but the dealer is awful. I have kind of ruled out buying a new Genesis due to such a bad experience at the Hyundai dealer. Thinking if I want the Hyundai dealer experience, I should buy a Hyundai.
I will be 1 mile from Genesis Cherry Hill tomorrow and am thinking of stopping by. Do they do the valet deal even if I live in PA?

 

[PaininDbutt]

Hello it all depends, I live an hour from where I purchased both of ours ( Marlton ) aka Cherry Hill Genesis. That translates to about 50 miles and they drop off and pick up as available to us.

 

[G-106939]

Took my GV60 in to Genesis of Cherry Hill to complete two recalls, and the experience was shockingly fantastic!!

I was floored by the service lobby being an amazing third space, with complimentary automatic coffee machines, snacks, conference rooms, and designs based off of Genesis House in NYC. Even the friggin bathrooms had a one-way window to a zen garden outside.

The service staff was warm, welcoming, specific, and no-bullshit. They did complementary rotation, and swapped out my wiper blades free of charge.

I am very happy to see Genesis making progress on its brand experience in the US. It will keep me coming back to the brand for sure.

Now if only I can find a coffee shop that offers the same feel...


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Nice to hear. I'm taking my GV60 in for minor service tomorrow in the Boston area, so I hope I have the same experience you did.

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[EdP]

As we look for a new car I decided to check out this forum. We love the G70 we have, but the dealer is awful. I have kind of ruled out buying a new Genesis due to such a bad experience at the Hyundai dealer. Thinking if I want the Hyundai dealer experience, I should buy a Hyundai.
I will be 1 mile from Genesis Cherry Hill tomorrow and am thinking of stopping by. Do they do the valet deal even if I live in PA?

PA is about 300 miles long once you cross the bridge. Why not stop and ask them for sure. Most have a limit in the 50 mile range.

 

[PMCErnie]

My Hyundai dealer is more posh than the Jag/Rover dealer across the street. They come across for coffee at my Hyundai shop.

 

[brucek]

PA is about 300 miles long once you cross the bridge. Why not stop and ask them for sure. Most have a limit in the 50 mile range.

I will check that option when I stop by. Interestingly, Google Maps shows me as 47.8 miles away min, and longer options are up to 50.2 miles.
My local dealer takes about three months to book an appointment, and my issue is about something other than poshness but about being overly crowded in a building that is probably close to 50 years old. I also had a very poor experience with the salesperson, who did not consider me as interested in a new car since I was there for service.

 

[steveinarizona]

I also had a very poor experience with the salesperson, who did not consider me as interested in a new car since I was there for service.

A very poor salesperson since you are already half way there to being a sales customer. It is easier to sell an existing user than to create a new user.

 

[EdP]

I will check that option when I stop by. Interestingly, Google Maps shows me as 47.8 miles away min, and longer options are up to 50.2 miles.
My local dealer takes about three months to book an appointment, and my issue is about something other than poshness but about being overly crowded in a building that is probably close to 50 years old. I also had a very poor experience with the salesperson, who did not consider me as interested in a new car since I was there for service.

A couple of years ago my dealer did stretch out to a month but now is in the 1 week range.
Offer to pay the bridge tolls. The Tacony-Palmyra is probably not a nickel any more.

 

[brucek]

The Tacony-Palmyra is probably not a nickel any more.

Wow, you must be an old fart like me to remember nickel pricing on the Tacony. I remember wanting to toss the coin for my parents.

I did stop by Genesis Cherry Hill today and they said they do handle my area. I did not have enough time to dive deep, but I told the sales rep said she needed to convince me that it is possible to have a good experience over West Chester. I will go back when I have time.

Getting a sales rep was slow and I was about to walk out, but the experience changed when she found out I drove a Genesis already and had a favorable brand experience for the car, but my experience at West Chester was preventing me from considering the cars so far.
I see people on here who drive 100+ miles for a dealer, but I think 50 is far. There is a new standalone dealership under construction in Conshohoken, so I will have options soon.

 

[EdP]

Wow, you must be an old fart like me to remember nickel pricing on the Tacony. I remember wanting to toss the coin for my parents.

I did stop by Genesis Cherry Hill today and they said they do handle my area. I did not have enough time to dive deep, but I told the sales rep said she needed to convince me that it is possible to have a good experience over West Chester. I will go back when I have time.

Getting a sales rep was slow and I was about to walk out, but the experience changed when she found out I drove a Genesis already and had a favorable brand experience for the car, but my experience at West Chester was preventing me from considering the cars so far.
I see people on here who drive 100+ miles for a dealer, but I think 50 is far. There is a new standalone dealership under construction in Conshohoken, so I will have options soon.

Got my driving license in 1961, my first car in 1962. Lived a few miles from the nickel bridge. At that time, the Walt Whitman and Commodore Barry bridges did not exist, nor did I95. Yeah, I guess I am old.

Nice that you may have good choices. The Cherry Hill Genesis has been thought of highly so I don't think you can go wrong with them.

 

[PaininDbutt]

I like them and stop there whenever I just happen to be in that area.