Nav Display Inverted!

[roguer]

I've had my Genesis 1 full day, and I absolutely love it...and I switched from a Corvette. However, I have a strange problem: the nav display is now inverted.

It just happened today. I turned on the car, and everything is displayed upside down: the loading screen ("Genesis"), the map, XM radio, the phone screen, everything. Even the parking assist camera is backward.

I can't figure out how to fix this. It was fine yesterday, and for the first half of today. There doesn't seem to be a button or command to do this (and "Invert Screen" definitely doesn't register as a voice command...no matter how many profanities you pair it with).

I couldn't find anything in the manual(s) or online about it. Any help?

-Roger

 

[ASHDUMP]

This might be a first for the forum. I have a feeling the only suggestions you are going to get is to take a picture of it and bring the car into the dealer. If the problem fixes itself before you get to the dealer they will most likely say nothing is wrong.

Take a pic for proof.

 

[GripperDon]

If you get a pic please post it.

 

[ShoNuff]

Wow, that's a new one here. This might be one of those random electronic gremlins that goes away upon re-booting. I second the recommendation of getting pictures because the gremlins know when you're pulling into the service bay...

 

[nearwater]

I'd love to see a pic of this.

Dan

 

[roguer]

I'm taking it in today, but I'll snap a few pics first.

-Rog

 

[roguer]

Here's the clearest pic. I snapped some others, but I think this captures just how ridiculous it looks.

-Rog

PS I should have included a pic of the backup camera upside down. That's a bit of a blow-your-mind moment.

 

[nearwater]

Here's the clearest pic. I snapped some others, but I think this captures just how ridiculous it looks.

-Rog

PS I should have included a pic of the backup camera upside down. That's a bit of a blow-your-mind moment.

Holy $hit..
Try hitting ctrl+alt+arrow up

Let us know what the dealer does with it. It's gotta be some sort of setting issue.

Dan

 

[dataguy]

I looked in the service menu and couldn't find any setting to flip the display. The system does record DTC's, so service should be able to spot something malfunctioning.

 

[QCTLG]

I have a hard time believing this thing flipped upside down.

I believe it was "installed" upside down.

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[dataguy]

I have a hard time believing this thing flipped upside down.

I believe it was "installed" upside down.

Except that the poster said that it was right side up on day 1, and has inverted by itself. And there would be no way that the dealer would miss that on delivery, since one of the tasks is to demonstrate the DIS system.

 

[Dimitry]

Unplug the battery for a bit and see if that fixes it. If not, give service a call

 

[roguer]

Correct. It would have to have been one heck of a salesman to have sold me on that "feature". "I GUARANTEE no other car has this option! Not even on this lot!"

It would be bizarre to even include an option to flip or invert the screen; who would find that useful? Is there some incredibly small (pun intended) demographic who drive from the roof? Why would that even be possible?

So, the dealership has never seen anything like this before, either. At one point, there was a person in each seat of my Genesis to watch. They tried removing the fuse for the display; fail. Remove and re-attach a battery terminal? No dice.

Incidentally, it's very difficult to explain to someone what this problem is. It sounds simple, but no one believes it outright. It goes something like this: "Yeah, the nav display is upside down. The whole thing; every possible screen and setting. Words, pictures, you name it. .....Yes, even the camera. .....Yes, that too. ....Yup, freaking upside down. ....Hold on...yep, still upside down. ....That, too." I could just cut and paste that conversation onto cue cards and replay it out over and over.

The Hyundai tech line recommended, no kidding, turning the unit physically upside down. I said, no dice, since that's just begging for it to revert to the non-inverted display which then, of course, would be upside down. Again.

The car is at the dealer now, and they're going to do some halfsplitting, followed by some easter egging (far more likely, knowing automobile troubleshooting), and eventually they're just going to replace the thing. BUT, if they come up with anything of value, I'll let you know!

-Rog

 

[nearwater]

Correct. It would have to have been one heck of a salesman to have sold me on that "feature". "I GUARANTEE no other car has this option! Not even on this lot!"

It would be bizarre to even include an option to flip or invert the screen; who would find that useful? Is there some incredibly small (pun intended) demographic who drive from the roof? Why would that even be possible?

So, the dealership has never seen anything like this before, either. At one point, there was a person in each seat of my Genesis to watch. They tried removing the fuse for the display; fail. Remove and re-attach a battery terminal? No dice.

Incidentally, it's very difficult to explain to someone what this problem is. It sounds simple, but no one believes it outright. It goes something like this: "Yeah, the nav display is upside down. The whole thing; every possible screen and setting. Words, pictures, you name it. .....Yes, even the camera. .....Yes, that too. ....Yup, freaking upside down. ....Hold on...yep, still upside down. ....That, too." I could just cut and paste that conversation onto cue cards and replay it out over and over.

The Hyundai tech line recommended, no kidding, turning the unit physically upside down. I said, no dice, since that's just begging for it to revert to the non-inverted display which then, of course, would be upside down. Again.

The car is at the dealer now, and they're going to do some halfsplitting, followed by some easter egging (far more likely, knowing automobile troubleshooting), and eventually they're just going to replace the thing. BUT, if they come up with anything of value, I'll let you know!

-Rog

Thanks for the update, Rog
Please keep us posted on what the dealer does to it.
I wonder if it's even possible to physically mount the LCD display upside down.
If it is, I think that'll be the first step they'll try to do.

Dan

 

[roguer]

Update: the dealer finally got authorization to just swap the unit out. Since it pretty much has to be a software issue (how else would it have become inverted after installation and proper operation?), the guess is that it should not recur. The new unit is installed and works fine, and I have my beautiful car back!

-Rog

 

[nearwater]

Update: the dealer finally got authorization to just swap the unit out. Since it pretty much has to be a software issue (how else would it have become inverted after installation and proper operation?), the guess is that it should not recur. The new unit is installed and works fine, and I have my beautiful car back!

-Rog

That's good news.
Yeah, your issue was a first in this forum I think.
Did they replace it with a brand new unit or a refurbished one?

Dan

 

[roguer]

Brand new.

-Rog

 

[STREETS]

Have dealer re-install the screen up-side, um, right-side up! lol