Navigation Display won't come on

[zebango]

2012 Hyundai Genesis 3.8 L with Navigation: believe it is Premium package 31k MILES

So the battery conked: Called dealer: he says I am still in warranty (3 yr 36 K) and asked me to have it brought over. Called Hyundai Roadside and they sent somebody out.

Guy says he prefers to jump it from the trunk directly from the battery rather than from the front where the battery jump posts are. Tries to jump it: NOGO Says I need to have it towed to the dealer.
Called Hyundai Roadside assist again and the guys comes out with Tow Truck and jumps it from the hood and Voila the car starts. However, the Navigation Display wont come on. Radio and all other controls on steering wheel work.

I take it to the dealer: replaces battery and tries to submit a claim for the navigation unit and it comes back that I am out of warranty period (38 months) and says it would cost $5400 to replace the Nav Unit.

At this time I am highly aggrieved because I know that the Nav Unit went out because of the way it was jumped. I am not sure if the first guy short circuited some chip or something.

Call up Hyundai customer care: have a case open with them but do not seem to have much hope that anything will come out of it.

At this time: i reach out to the community as to what my options are to somehow get Hyundai to pay for the replacement.

I would also like to check other options to somehow have the Navigation display to come back on OR to have my Nav Unit Display replaced by an after market option. Dont know if Unavi is an option because it seems it is only for Non-Navigation Genesis.

 

[craigt]

Did you check all the fuses?

Did you try disconnecting the battery for a bit and reconnecting to see if it resets the head unit?

 

[zebango]

So an update for all. I worked with Hyundai Customer Service and it turns out that the vehicle was still under warranty.

Hyundai Customer Service informed the dealer about this and the dealer apologized to me for the mistake. They replaced the part and it seems to be working properly now. Hyundai Customer care also offered me a coupon for service and stuff.

Even though I am relieved that I do not have to pay 6k to have the part replaced, all this just makes me wonder: Do I need to be afraid that the Nav Unit might go out everytime I need to jump the car. That would be a serious concern for me..

The part has a one year warranty from the dealer so I guess I am fine for now: maybe I will buy an after market warranty once my bumper to bumper 5 yr /60 k expires.

 

[dg_moore]

...maybe I will buy an after market warranty once my bumper to bumper 5 yr /60 k expires.

Keep in mind that the longer you wait to purchase the HMA Platinum warranty, the shorter the period they will cover, and the premium will not be reduced accordingly. I found this out the hard way.

 

[Alwaysforward]

So an update for all. I worked with Hyundai Customer Service and it turns out that the vehicle was still under warranty.

Hyundai Customer Service informed the dealer about this and the dealer apologized to me for the mistake. They replaced the part and it seems to be working properly now. Hyundai Customer care also offered me a coupon for service and stuff.

Even though I am relieved that I do not have to pay 6k to have the part replaced, all this just makes me wonder: Do I need to be afraid that the Nav Unit might go out everytime I need to jump the car. That would be a serious concern for me..

The part has a one year warranty from the dealer so I guess I am fine for now: maybe I will buy an after market warranty once my bumper to bumper 5 yr /60 k expires.

I would not wait. Get the Hyundai extended warranty.

 

[landtuna]

They replaced the part and it seems to be working properly now.

What part did they replace?

Was there any explanation as to why the jump from the trunk did not work but did from the engine?

 

[zebango]

They replaced the Navigation Unit. They were not sure why the jump from the back did not work. I am thinking it somehow messed up one of the components of the Nav Unit.

Thanks all...I am going to look into getting the warranty right away.