Need help dealing with Rick Case

[3rd Genesis for me !]

Need help dealing with Rick Case Hyundai Genesis Dealership. So I've owned three different Genesis's. The first was purchased new at Rick Case in Davie Florida. Great experience besides the warranty being great "the Genesis Owner Experience" was supposed to give a Genesis loaner car when warranty work or maintenance would require it. I even got a loaner in California when a scheduled oil change was going to take too long due to too many walk ins. I've since purchased a 2104 sedan because of driving the loaner sedan. I now own a 2016 sedan and it is due for the 15,000 mile factory service. So I took it to Rick Case in Davie to have the work done. When I arrive I'm told that I'm not entitled to a Genesis because I don't own a G80! What kind of BS is that? When I was sold my Genesis I was told I'd receive a Genesis loaner but they came up with that story. As if me owning three of these cars didn't help the popularity of it. I feel so screwed over its not even funny. So I drop it off and the service personal tells me I don't get a loaner that they'll reimburse me for a rental and I need my credit card for charges??? So I had them take me back to the dealership and told them they need to. They did but they gave me a Santa Fe. So I describe all the issues I'm having so that everything can get done at the same time. One of the problems I am having is "subscription update" comes on every time I drive my car. The service adviser Freddy, tells me he can't fix that, that I have to call Blue Link. I told him that was an unacceptable answer, Hyundai built the car, I didn't and you can fix it. The same thing with my big problem of the way my car shakes when doing 70 -80 and going in a gentle right curve. I got new tires and they have been balanced twice and tire place says it's something with the car. He calls me and tells me I need my tires balanced for 59$. Fine I said but I've been through this with the tire company if it doesn't fix it I'm not paying for it. He agreed. I also called back to let them know that they can for sure fix the subscription problem since there is a Hyundai Technical Service Bulletin on it! Why do I have do his job? Why was I always told by Hyundai, that as a Genesis owner I'm entitled to a Genesis loaner if they are not going to honor it when the time comes. Shame on Rick Case in Davie. When I bought my first Genesis you guys made a great impression on me. I felt that I had made a great decision on my purchase. Unfortunately the experience has changed but not for the better.

SO THE BIG QUESTION TO THE FORUM IS HAS ANYONE ELSE BEEN SOLD THEY'RE NEW GENESIS WITH THE UNDERSTANDING THAT THEY WOULD GET A LOANER CAR AND THEN LATER DENIED BECAUSE "WE DON'T OWN THE NEW ONE" !

 

[Mr. Incredible]

second thread with same rant.

you are not a Genesis owner. you are a Hyundai owner.


2009-2016 Hyundai brand Genesis model
2017 forward Genesis brand model renamed to G80.

aside from the fact that you bought used, which does not include many of the new owner amenities.

Call Genesis Customer service, they will tell you the same thing, you are a Hyundai owner not a Genesis owner.


And personally based on the way you come off here, I can see why the dealership won't work with you.. It's nice to be important, but it is more important to be nice.

 

[EdP]

SO THE BIG QUESTION TO THE FORUM IS HAS ANYONE ELSE BEEN SOLD THEY'RE NEW GENESIS WITH THE UNDERSTANDING THAT THEY WOULD GET A LOANER CAR AND THEN LATER DENIED BECAUSE "WE DON'T OWN THE NEW ONE" !

You own a Hyundai Genesis, not a Genesis G80. You are not entitled to a loaner. Some dealers may at their expense but it is not part of the deal on that car.

I don't know if the dealer made any promises to you but Corporate owes you nothing. I had a 2015, same deal. Pretty simple. Buy a 2019 and you get the goodies.

 

[Andyj]

When I took our 2015 Genesis Ultimate in to replace the differential under warranty I got a free Genesis sedan loaner.
Granted it was a 2012 gold sedan, but it was a Genesis.

 

[skipgen]

Slippery slope... But you can always count on a dealership to split hairs - especially if it's on their dime.

 

[RyanB]

My local dealer gives me a G80 when I come in but that is THEIR choice and they are not required to since I own a Hyundai and not a Genesis G80 and they are not even the dealer I bought it from. My selling dealer only offers rental cars while being serviced for warranty items and yes they will put a hold on your credit card which will be refunded. No big deal with the credit card hold. Never believe anything a salesman tells you unless it's in writing on legal documents.

 

[GarnetTy1473]

Like others have stated, you own a Hyundai, not a Genesis. The only promises Hyundai made as far as the type of loaners given was to Equus buyers. They were told they'd get an Equus or a Genesis as a loaner. Genesis owners weren't promised anything by Hyundai. Sounds like it's the dealer that promised you that. But, years have gone by, they probably have new management, and things change. We try to give Hyundai Genesis loaners a Genesis G70 or G80 loaner, but only if we have one available. But they go to Genesis owners first.