New Car Problems (Genesis 3.8)

[rogerafa]

I just purchased a 2011 Genesis 3.8 standard and the odometer reading is merely ~180 miles. I was happy but, I already have some problems. While I was driving home from the dealership, suddenly "ESC", "TPMS", "Parking Brake", and "ABS" lights came on. I was surprised and stopped the car , turned off the engine, and restarted the engine. Those lights were still on and I found that speedometer is NOT working at all (it was 0 even though I was driving). It's hard to believe to have these problems on the first day! Anybody experienced these before? Hope this is a relatively simple electirical circuit problem.

 

[BacktoHyundaibychoice]

I just purchased a 2011 Genesis 3.8 standard and the odometer reading is merely ~180 miles. I was happy but, I already have some problems. While I was driving home from the dealership, suddenly "ESC", "TPMS", "Parking Brake", and "ABS" lights came on. I was surprised and stopped the car , turned off the engine, and restarted the engine. Those lights were still on and I found that speedometer is NOT working at all (it was 0 even though I was driving). It's hard to believe to have these problems on the first day! Anybody experienced these before? Hope this is a relatively simple electirical circuit problem.

Did you turn around and go back to the dealer? Are they looking at it?

 

[dg_moore]

Did you turn around and go back to the dealer? Are they looking at it?

Agree - this sounds like a simple electrical fault, which unfortunately could happen at any time. I remember years ago I bought a new Datsun - I pulled out of the dealer's lot, drove literally 100 feet and noticed that the driver's side rear view mirror was broken. I did a U turn on the spot, returned to the dealer, and their response was that they were not responsible. I stomped around a bit, found the manager, and he said, "Come on, guys. Fix the damn mirror!" Anyway, the point is that all kinds of situations can arise, and all kinds of responses as well.

 

[rogerafa]

Thanks for the replies.

Here are the problems I had for a new 2011 Genesis 3.8 standard, which was purchased yesterday.

(1) speedometer not working,
(2) odometer not working,
(3) TPMS light on,
(4) ESC light on,
(5) parking brake light on, and
(6) ABS light on.

The technician said that the car's ESC plug was detached and repluged, which solved all the problems. Yes, a simple solution. He did not replace any parts. However, I am a bit worried that these problems may come again and hope Hyundai can provide a rather permanent solution to these problems.

 

[Stoofpilot]

I cannot believe that the dealer prepped the car before you bought it. You need to confront the owner and ask if this is what you can expect for the quality of service.

 

[Gurkha]

This is a dealer PDI issue. I once bought a 1990 Honda Accord (new) and driving it off the lot the speedometer didn't work. Get a hold of the service manager or owner and ask for an explanation.
Wouldn't hurt to post the dealer's name either.

 

[ctrcbob]

Thanks for the replies.

Here are the problems I had for a new 2011 Genesis 3.8 standard, which was purchased yesterday.

(1) speedometer not working,
(2) odometer not working,
(3) TPMS light on,
(4) ESC light on,
(5) parking brake light on, and
(6) ABS light on.

The technician said that the car's ESC plug was detached and repluged, which solved all the problems. Yes, a simple solution. He did not replace any parts. However, I am a bit worried that these problems may come again and hope Hyundai can provide a rather permanent solution to these problems.

Where is the ESC plug located?

 

[rogerafa]

UPDATE:

Thanks for the inputs.

For clarification, I purchased the car brand new yesterday and when I test drove there, there were no problems. On my way home, the problems came up. Since the dealership where I purchased the car is far (~2 hr drive from my place), I brought the car to the nearest dealership this morning. The technician called Hyundai Tech Line for more information and found case to unplug the ESC module and replug to solve the problems. He did and problems were solved, but, only temporarily. The same problems CAME BACK this afternoon. So, this is NOT an easy fix, apparently. I am going to bring the car tomorrow morning to the original dealership where I purchased. I will update this later.

I wonder if I can "replace" the vehicle at this point.

 

[moose66]

UPDATE:

Thanks for the inputs.

For clarification, I purchased the car brand new yesterday and when I test drove there, there were no problems. On my way home, the problems came up. Since the dealership where I purchased the car is far (~2 hr drive from my place), I brought the car to the nearest dealership this morning. The technician called Hyundai Tech Line for more information and found case to unplug the ESC module and replug to solve the problems. He did and problems were solved, but, only temporarily. The same problems CAME BACK this afternoon. So, this is NOT an easy fix, apparently. I am going to bring the car tomorrow morning to the original dealership where I purchased. I will update this later.

I wonder if I can "replace" the vehicle at this point.

I doubt replacement will be that easy. I would make sure I have every instance of communication with any Hyundai dealership (repairing or place of purchase) documented with all i's dotted and t's crossed. You will need this when you communicate with corporate Hyundai. Hopefully you noticed that I said "when you communicate." At this point, I think you need to get corporate involved. The sooner, the better. Good luck!

 

[Anathem]

I thought most states have some type of "buyers remorse" law (separate from lemon laws) that allow you to return a large purchase and especially a car within 30 days if you are not satisfied. That might be an option and would avoid resorting to more difficult measures down the road if the problem persists. Given the issues you have had I'm not sure I would trust that particular vehicle. You could always just get another one from that dealer or somewhere else since the Genesis is generally a high quality reliable car.

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[rogerafa]

Thanks for the great advice! I contacted "corporate Hyundai" and received a case number. I am also looking for the Buyer's remorse law. BTW, I am living in Bay area of CA. Anybody familiar with the Buyer's remorse law in CA?

 

[mikec]

Unlike cars from a couple decades ago, the Genesis dash is driven by a local computer module that gets its information via a car style network. On older cars, each light bulb or display gauge had dedicated wires to drive it... those wires went directly to whatever system/function the light/gauge monitors. With new cars, the system/function sends data packets over a network whenever "something changes" - i.e. turn the light ON, move the gauge a little, etc.

If the dash computer can't communicate with the other system/function computers... what does it do? It quite possibly sits there with the "lamp test" function ON while it waits for a signal that something has changed and it's okay to turn out a light or two.

If a module in your car is screaming nonsense on the network, it'll prevent others from communicating. (think of trying to have a quiet conversation in a restaurant while a nearby 2 year old is throwing a tantrum) Or if the dash computer is busted... or if the wiring/connector to the dash computer is bad... anything that interrupts the communication link.

What that means to the owner of this car though is it could easily be ONE failure - not a whole slew of things wrong with his car. One bad module, one electrical connector not plugged in properly, etc. I've seen a few problems on this forum that basically came down to one not-quite-properly-inserted connector at the factory; my car threw the check-engine light not long after I bought it that turned out to be a connector on the engine: it wasn't pushed all the way on.

mike c.

 

[mikec]

deleted a double post

 

[Chief]

I bought the 4.6 two months ago. 2800 miles and I haven't been back to the dealer yet. No problems. Knock on wood.

 

[rogerafa]

UPDATE:

Thanks guys for the advice. I contacted the Hyundai customer care and replacement to a new car was not possible although odometer reading was less than 200 miles. So, I brought the car to a local Hyundai service. The technician communicated with Hyundai Tech Line and replaced the "ABS" module with new one. All the problems are gone for now, but the technician at the Hyundai dealership was not sure if the same problems would come back. Hopefully I don't see those problems any more. I will update if the problems come back in the future.

 

[homeofstone]

14000 miles on 2011 4.6 and have not had to go to dealer. I do the oil changes myself. My tire store rotates the tires.