Not feeling the love...

[Mark_888]

My G90 purchase experience (at a Hyundai dealer with some dedicated Genesis sales guys) was top notch - better than I had experienced with BMW and Audi although they were both good. It was clear they fully bought in to what a luxury experience is meant to be. Have it in for valet service now to troubleshoot a small issue and we'll see if the service department also maintains the right level. I want this brand to succeed and don't mind giving a little unsolicited customer coaching along the way. But again, in contrast to what some of you experienced, our buying experience was awesome.

There are a lot of high tech millionaires in Seattle, and even quite a few billionaires. So maybe not too surprising.

 

[Mike Frantz]

There are a lot of high tech millionaires in Seattle, and even quite a few billionaires. So maybe not too surprising.

Very true, although I'm not even close to being one of them! Also surprisingly, this was a dealer more than 50 miles north of town in an area with more migrant farm workers than millionaires.

However you may be right about it being regional - the PacNW is home to so many companies setting high customer service standards (Nordstrom, Alaska Airlines, Costco, Amazon, Westin), it sorta makes everyone raise their game.

 

[1FstYota]

If your not feeling the love with a G80 then the rest of us who has a Hyundai Genesis get treated like outcasts even though its the same car with a different badge.

 

[Mcc]

If your not feeling the love with a G80 then the rest of us who has a Hyundai Genesis get treated like outcasts even though its the same car with a different badge.

Rome wasn’t built in a day. I do agree that no one should be treated as an outcast.
However as to the Hyundai being the same car as the 2017 or 2018 models, I ask did you pay the same price as the new models. Maybe it’s not just the badge.

 

[EdP]

My Mercedes dealer dd not treat me any better than the local Hyundai dealer. Not bad, but nothing special. I went to an Accura dealership and the salesman could barely see me the way he looked down his nose. I left the dealer and the brand behind. There are good and bad in every brand.

At the dealership where I bought last month, there are two certified Genesis sales people. I noticed my salesman was dressed a little sharper than the other guys and I was give top notch treatment, even though I was dressed like a slob in shorts and T-shirt with a stain.

There is another Hyundai dealer about the same distance as the first. One trip there and I see no reason to go back. He was not willing to budge on price so I left and 2 hours later bought elsewhere. Two days later he called to tel me he could offer a better deal. I was happy to tell him "too late".

Though some here are not feeling the love yet, I think it is a few years away and are just taking baby steps for a new brand. As mentioned they still need an SUV to pick up the volume. That will help justify stand alone dealerships. Hyundai has to be investing $Billions to get this going.

 

[1FstYota]

Well I went to Kirkland Hyundai and they asked me what year, I said 15 and they like Ohhh you have a Hyundai, I'm like okay its like they are surprised is not a G80 or something lol.

Second dealership, they were more sympathetic as I was turning my in for service they gave me a base 2012 loaner, and I jokingly said its not even the same year and the dude with a heavy sigh said well that service only extends to 17 and 18 model years. He did agree and say that yea us 15 and 16 folks should get some better treatment.

 

[EdP]

Second dealership, they were more sympathetic as I was turning my in for service they gave me a base 2012 loaner, and I jokingly said its not even the same year and the dude with a heavy sigh said well that service only extends to 17 and 18 model years. He did agree and say that yea us 15 and 16 folks should get some better treatment.

Never had to leave my '15 so I don't know what they would give me. I did have to leave my Sonata a few years ago and they gave me a 2012 Genesis. OTOH, if it was the Chevy dealer they would just point out the bus stop.

 

[1FstYota]

Never had to leave my '15 so I don't know what they would give me. I did have to leave my Sonata a few years ago and they gave me a 2012 Genesis. OTOH, if it was the Chevy dealer they would just point out the bus stop.

Well don't get me wrong, I'm just saying that even dealerships acknowledges that the difference in service level even tho its practically the same car.

 

[Mcc]

Well don't get me wrong, I'm just saying that even dealerships acknowledges that the difference in service level even tho its practically the same car.

I have been told and I do believe that the 2016 Hyundai is almost the same as the 2017 G80. You have a 2015 so I don’t know. But to extend all or some of the perks that G80 owners have to all previous G80-like owners is going to take money. That has to come from car sales profits. The 2017 G80 has a starting price of $42,350—$2650 more than when it was a Hyundai 2016 (not sure of the difference for the 2015). Yes, that higher price does include some of newly standard equipment that previously was optional but it also includes additional profit. So my question is, would you be willing to pay the price difference to get the additional perks?

The Toyota Avalon is very similar to the Lexus ES. I don’t know if an Avalon owners get Lexus perks. Maybe they do. I am sure they are treated better but how many Avalon actually go to Lexus for service? Maybe not a perfect comparison but I am just asking.

Whatever the answers are to the above, I say that no service department should treat their customers like second class owners if they want return business. But they may be limited by cost as to what they can do.

 

[Mark_888]

The Toyota Avalon is very similar to the Lexus ES. I don’t know if an Avalon owners get Lexus perks. Maybe they do.

I completely agree with you that owners of the 2015-2016 Hyundai Genesis should not be entitled to the same perks as 2017 Genesis G80 owners, because Genesis is new brand, even if they made virtually no changes (except for slight differences as to which options go with each Trim Level Package) for the 2017 G80. You explained the reasons well.

However, the example of the Toyota Avalon and Lexus ES is not really relevant, since they are two different cars sold as two different brands with different dealer networks. Just because the Avalon and ES have the same (or very similar) engine, transmission, and wheelbase, doesn't mean they are the same cars. There are quite a few differences.

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[Mcc]

I completely agree with you that owners of the 2015-2016 Hyundai Genesis should not be entitled to the same perks as 2017 Genesis G80 owners, because Genesis is new brand, even if they made virtually no changes (except for slight differences as to which options go with each Trim Level Package) for the 2017 G80. You explained the reasons well.

However, the example of the Toyota Avalon and Lexus ES is not really relevant, since they are two different cars sold as two different brands with different dealer networks. Just because the Avalon and ES have the same (or very similar) engine, transmission, and wheelbase, doesn't mean they are the same cars. There are quite a few differences.

Good point about the Avalon. I knew it was a stretch but I was searching for some kind of analogy. Maybe I should edit out that paragraph.

 

[NeverAgain]

I will nere buy another Hyundai. Nor will I buy a Genesis or a Kia.

I own a 2014 Equus. The Equus and the Genises share the same underpinnings. That is under the body of the 2 models, they are almost the same car.

The car itself is really good. The service and commitments by the dealerships is very bad.

Please do a Google search on hyundai service.

I blame the hyundai corporation because they can punish the bad dealerships. They choose not to. Perhaps they would have to punish too many dealerships.

I will post my story when I have more time.

Until then, use Google to search for the hyundai/genesis dealership near you.

My dealership is horrible. I'll post more about them later.

Just remember that you will still have to make payments on a car. You may end up disliking until it's paid off.

NeverAgain

 

[turnne]

I have been told and I do believe that the 2016 Hyundai is almost the same as the 2017 G80. You have a 2015 so I don’t know. But to extend all or some of the perks that G80 owners have to all previous G80-like owners is going to take money. That has to come from car sales profits. The 2017 G80 has a starting price of $42,350—$2650 more than when it was a Hyundai 2016 (not sure of the difference for the 2015). Yes, that higher price does include some of newly standard equipment that previously was optional but it also includes additional profit. So my question is, would you be willing to pay the price difference to get the additional perks?

The Toyota Avalon is very similar to the Lexus ES. I don’t know if an Avalon owners get Lexus perks. Maybe they do. I am sure they are treated better but how many Avalon actually go to Lexus for service? Maybe not a perfect comparison but I am just asking.

Whatever the answers are to the above, I say that no service department should treat their customers like second class owners if they want return business. But they may be limited by cost as to what they can do.

The Lexus brand has been top notch with sales, service and dealership appearance amenities from the day they started selling the two models they had...the LS and ES
Check any dealership brand experience survey and they will be in the top tier for the last couple of decades

I think Toyota's idea was it was the only way they were going to sell cars in the United States..based on the competitive landscape
Many( if not all ) Lexus dealers are in the most high end/expensive parts of their city locations...so I assume running a Lexus dealership has to be pretty expensive

and I ask the question
How did Toyota do it and be successful?...and Hyundai is not following the same path and not selling nearly the cars that Lexus did then

Warren

 

[Mark_888]

How did Toyota do it and be successful?

The main reason for Lexus success has always been their reliability, following in the footsteps of their parent company Toyota. The did a lot of other things right, but reliability was the key. Back when Lexus started in 1986, cars were not anywhere near as reliable as they are now, so Toyota and Lexus really stood out (along with Honda to a slightly lesser degree).

 

[turnne]

The main reason for Lexus success has always been their reliability, following in the footsteps of their parent company Toyota. The did a lot of other things right, but reliability was the key. Back when Lexus started in 1986, cars were not anywhere near as reliable as they are now, so Toyota and Lexus really stood out (along with Honda to a slightly lesser degree).

I assume you meant that because Toyota's were reliable then people assumed Lexus cars would be as well?
If that is the case then Acura..with the same level of reliability with their Honda products...was not nearly as successful
BTW...the first Lexus dealers opened in the United States in 1989..not 1986

I tend to think while reliability was indeed key....But further the difference in Lexus(vs Acura) was that they put their dealership experience to be state of the art in both service level and appearance from day one

if Genesis wants to rise above they have to offer a level of dealership experience with the cars they say they are competing with
Otherwise..they will continue to have these cars that depreciate 30-35% the first year and only hold about 40% of their original sticker value after 3 years

Warren

 

[Mark_888]

I assume you meant that because Toyota's were reliable then people assumed Lexus cars would be as well?
If that is the case then Acura..with the same level of reliability with their Honda products...was not nearly as successful
BTW...the first Lexus dealers opened in the United States in 1989..not 1986

Not only did people just assume Lexus was reliable, it actually was reliable. Of course, the original ES had the same exact drivetrain as the Camry V6, so not surprising. The flagship LS was a great car.

You are right about Lexus starting in 1989, it was Acura that started in 1986. Acura did quite well in the early years. But since 2009, when they went crazy with the "beak" grill, they lost a lot of market share, but are doing great with MDX and RDX SUVs. The RX (successor to the Legend) has kind of fallen off the cliff in sales.

These days, both Toyota and Lexus are testing the limits of "taste" with their grills, which IMO are almost as bad as old Acura beaks. At the same time, Acura has abandoned the beak, but is now sporting an Acura tuning fork logo that is way too big IMO. Personally, I think those stylists in Japan got a little to close to the Fukushima nuclear plant that blew up.

 

[turnne]

Not only did people just assume Lexus was reliable, it actually was reliable. Of course, the original ES had the same exact drivetrain as the Camry V6, so not surprising. The flagship LS was a great car.

You are right about Lexus starting in 1989, it was Acura that started in 1986. Acura did quite well in the early years. But since 2009, when they went crazy with the "beak" grill, they lost a lot of market share, but are doing great with MDX and RDX SUVs. The RX (successor to the Legend) has kind of fallen off the cliff in sales.

These days, both Toyota and Lexus are testing the limits of "taste" with their grills, which IMO are almost as bad as old Acura beaks. At the same time, Acura has abandoned the beak, but is now sporting an Acura tuning fork logo that is way too big IMO. Personally, I think those stylists in Japan got a little to close to the Fukushima nuclear plant that blew up.

The Lexus ES was a Camry clone for many years.
Just like many "cloned" cars ..even today...it sold well

Acura never had anywhere close to the success of Lexus...even before Lexus was open for business in the United States
Despite having the perennial best selling Honda Accord as a basis for architecture and image..Acura never had Lexus success

Which makes me think it has a LOT to do with dealership service, positioning, location and experience
Someone at Toyota decided that Americans would not buy luxury cars in numbers from a "non-up scale" dealership

In regards to taste...One would say its working
Have you looked at how many RX's Lexus is selling per month?
They are selling more than 8000 of them a month

I bet Genesis( Hyundai) would love to be moving that many vehicles a month at that price point

Warren

 

[Mark_888]

In regards to taste...One would say its working
Have you looked at how many RX's Lexus is selling per month?
They are selling more than 8000 of them a month

I bet Genesis( Hyundai) would love to be moving that many vehicles a month at that price point

Warren

Genesis doesn't even have one single SUV or CUV. Sedans are dead. More than 50% of Lexus sales are SUV or CUV, and a lot more than that for Acura.

Lexus would sell even more RX's even they hadn't freaked out on the ugly design.

 

[1FstYota]

Funny, my parts showed up and I drop my car off, they gave me a 2018 3.8 awd for a loaner. I asked the guy I was like whoa what's that about and he said that I requested at least a same car for a loaner last time and they offered me that this time with no extra charge or anything. I was actually blown away by this gesture to be honest. So it looks like every dealership will have it's own way of extending this gesture of course.

 

[EdP]

Funny, my parts showed up and I drop my car off, they gave me a 2018 3.8 awd for a loaner. I asked the guy I was like whoa what's that about and he said that I requested at least a same car for a loaner last time and they offered me that this time with no extra charge or anything. I was actually blown away by this gesture to be honest. So it looks like every dealership will have it's own way of extending this gesture of course.

IMO, smart on the part of the dealer. I don't know who pays for the loaner car but it is not just a convenience, it is a marketing tool. I took my Sonata for service and the dealer blew the ECM doing an upgrade. For a loaner, they had an Accent and a Genesis. The service writer decided to give me the Genesis. A few months later I bought one.