Recommend a Dealer Service Department

[Tau]

Fellow owner needs a recommendation per thread link below:

Dependable Genesis service dealerships in Central Florida.

I live halfway between Orlando and Tampa and I’m looking for a Genesis dealership service recommendation in the area that has knowledgeable technicians to perform general service and perhaps answer software questions.

genesisowners.com

FL had 49 Genesis authorized dealers to start but there have not been any recommendations of FL service depts. recently. There must be some decent ones, so if you can, please add your recommendation to this thread.

Thank you.

 

[GarnetTy1473]

Fellow owner needs a recommendation per thread link below:

Dependable Genesis service dealerships in Central Florida.

I live halfway between Orlando and Tampa and I’m looking for a Genesis dealership service recommendation in the area that has knowledgeable technicians to perform general service and perhaps answer software questions.

genesisowners.com

FL had 49 Genesis authorized dealers to start but there have not been any recommendations of FL service depts. recently. There must be some decent ones, so if you can, please add your recommendation to this thread.

Thank you.

The former owner of my dealership has a 2nd house in Naples, FL, and he says Genesis of Naples (Tamiami) is very good.

 

[Jhon]

The former owner of my dealership has a 2nd house in Naples, FL, and he says Genesis of Naples (Tamiami) is very good.

That is my dealer, but I have not had service done yet so I can not comment.
But from where he is, that is about at least a 3 1/2 to 4 hour drive.

 

[grtday]

That is my dealer, but I have not had service done yet so I can not comment.
But from where he is, that is about at least a 3 1/2 to 4 hour drive.

Hey, that AE Newman is my avatar too!

 

[Jhon]

Hey, that AE Newman is my avatar too!

I guess your old like me.
I was on a XM Fan site many years ago and used that avatar. It was removed for being too political. I could never figure out why, but someone said it looked like Obama. Sensitive before its time.

 

[2450NW]

Ha!

 

[GarnetTy1473]

That is my dealer, but I have not had service done yet so I can not comment.
But from where he is, that is about at least a 3 1/2 to 4 hour drive.

8.3 miles according to google

 

[Jhon]

8.3 miles according to google

I thought he said he lived between Tampa and Orlando which I assumed was somewhere like Lakeland. If I got that wrong, my bad.

 

[GarnetTy1473]

I thought he said he lived between Tampa and Orlando which I assumed was somewhere like Lakeland. If I got that wrong, my bad.

Nope. He lives in Naples. Bought a $4.5 mil house in 2020 with the money from his sale of his Honda store a few years ago.

 

[Jhon]

Nope. He lives in Naples. Bought a $4.5 mil house in 2020 with the money from his sale of his Honda store a few years ago.

When I said "he" I was talking about the poster who was looking for a dealership. "He" lives between Orlando and Tampa.
You thought I was talking about your boss. Yes, he lives in Naples, we have talked before.
Sorry for the confusion, those damn pronouns

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[Tau]

Almost all of us employees have stayed. We lost a couple that didn't want to be involved with a big corporation, but not much will be changing. Penske has a lot more money than Terry does, so he will be investing a lot of money into the facility, and we'll break ground on a standalone Genesis dealership within a year. Only thing changing in the near future is our oil vendor. We will be switching to Pennzoil from Valvoline. If we're making money with what we're doing, which we are, Penske doesn't want to change anything.

Does Genesis of Noblesville currently have a separate showroom or service department for Genesis vehicles only?

Thanks

 

[GarnetTy1473]

Does Genesis of Noblesville currently have a separate showroom or service department for Genesis vehicles only?

Thanks

Separate showroom on the complete opposite side of the building from the Hyundai showroom. Shared service department, but we have dedicated Genesis advisors.

 

[csu87]

another plug for Genesis of Golden if youre in Colorado.

since buying the g70 last spring, havent set foot in a dealer for service or anything. so far ive gotten a g90, g80 and this morning they dropped off a gv70 as a loaner. Always on time, always responsive.

gv70 in the garage. I have a feeling the wife is gonna want to trade in the g70 for a gv70 after today.

 

[Jhon]

Funny how people mention "showroom".
I must have hit 15 dealerships of all kinds of cars, and not one had a car in the showroom. I guess with this market, there is no need to market.

 

[csu87]

Funny how people mention "showroom".
I must have hit 15 dealerships of all kinds of cars, and not one had a car in the showroom. I guess with this market, there is no need to market.

i just picked up my f150 i ordered 6 months ago and the only cars they had in their showroom were some old mustangs the owner collected, a new mustang gt500 and a non running mustang mach e. crazy times right now.

Only had a handful of new vehicles on the lot, and about half of those were customer ordered ones.

 

[Yes I Am]

Genesis of West Houston
17007 Katy Fwy
Houston, TX 77094


Letter below sent to owner and COO of Genesis.

Mr. Ben Keating, CEO

Keating Auto Group

5802 North Navarro St.

Suite 100

Victoria, TX 77904



Dear Mr. Keating:



Please allow me to begin with one of my favorite business axioms,

Customer retention is far less expensive than customer acquisiton.​

I am currently am a returning customer to your newly purchased West Houston Genesis. I purchased my first Genesis in 2009 and it was the best vehicle I had ever driven, until my latest purchase of a Genesis G90.



Early congratulations on your new physical plant. Everytime I drive I-10, I look over with eager anticipation!



You don’t know me yet, but I look forward to meeting you when you visit Katy. I am a venerate ‘letter writer’. If something is positive, I will draft a letter of accolade to the people who can make a difference. If something is not-so-good, I will also issue a letter of criticism to the same. With gratitude, It is the former regarding this dealership and it’s people that I am addressing.



I’ve known and worked with Gordon and Lisa Stewart since I bought my first Genesis in 2009. Gordon, as Service Director, always bent over backwards to satisfy me and make certain that my Genesis experience was without fault. He deftly deals with dissatisfied customers and makes sure the rest of us have a Genesis-quality experience. Gordon is top-notch and The Keating Group is fortunate to have him!



Daniel Castillo-Mendez as Service Manager, Jovanny Perales and Daryean Weisbrod as Service Advisors have all been top notch. In fact, my latest impeccable experience has been due to these gentlemen. EVERYTHING, from when I walked in the door to when I picked up my G90 has been impeccable. Kudos to these overworked guys. They should all be compensated by the amount of dollars generated per square footage. …or at least given recognition.



Bobbie-the-loan-car-scheduler is exemplary and never fails to share a smile and a kind word.



Tony-the-Genesis-Whisperer techician is over-the-top. He began a relationship with me in 2009 and has only, like a fine wine, matured and gotten better. His work is spot on, rapid, focused, and RIGHT, the first time. He talks with customers like they are family members, which as you know, is tough for a technician!



Then we move to sales… and



Avi Reddy, Sales Manager At 16:30 today, Avi had a line of salemen working end-of-the-month deals…right up to closing time to achieve their 350 unit goal. I believe he did! Avi hires exceptional people and works with those who want to succeed, sharing his years of expertise. I needn’t tell you that Automobile Sales Management is NOT a easy job, but Avi has settled into it and succeeded! I’ve personally walked several friends to him and they have always felt comfortable with the transaction.



I would like to offer an idea that worked successfully for me in the past. I suggest that you design a “Letter to the President” box with postage paid cards and strategically place them in your dealerships, all addressed to you. Ask questions about the customer experience and what could be done to enhance a customers visit to The Keating Group. I’ve talked with many who were less-than-satisfied in their visit and YOU need to know who, what, and where. Even more amazing, we found out inexpensive things we could enhance that we didn’t even realize!



I’ll be posting this letter on the Genesis G90 messge board to let them know who and where to take their vehicles in Houston. Should a personal experience not-go-so-well, rest assured that I will be contacting you again.



In the interim, best wishes to you, your family, and being the first guy over the finish line!



Sincerely,



Dr. Ronald Johnson



Cc: Claudia Marquez, COO Genesis USA

I don't care how good the store was under previous ownership, I wouldn't go to a Keating dealership at gunpoint. Horrible reputation that is well earned.

 

[fc0171]

Wolfchase Genesis in Memphis. Over the years they’ve serviced my G70, Equus and recently my GV80. I’ve always been pleased with their work and they’re great people.

 

[dgiusti]

Mr. Donnellan – I am the owner of a 2017 Genesis G80 – which I have loved until 3 months ago. As you know, Genesis has offered NO solution to upgrade my car’s 3G technology to 5G, even stating that there will be NO solution
I received the mail below – I did not break up with your connected services – you and your company CUT ME OFF!!! Maybe your customer database needs a little work.
This was offensive and made me furious, I will never buy another car from your company and am going back to my Mercedes Benz dealer tomorrow.
Best of luck in your new position.

Dotty Giusti

Subject: Are you really breaking up with us?

TIMING IS EVERYTHING. PERHAPS WE CAN RECONNECT IN THE FUTURE.
This is to confirm your recent request to cancel Genesis Connected Services – including Connected Care, Remote, and Guidance.

In the future, should you desire to re-enroll in Genesis Connected Services, you may conveniently do so by visiting the Genesis Owners Site.



MY GENESIS ACCOUNT

If you would like to recommend your dealer's service dept. to owners that are looking for decent service, please post the business name along with city and state. This could help other owners find possible alternatives even though it might require a considerable drive. (Please remember that valet and loaner programs are at the dealer's discretion and limited to the local area, so these may not be available at shops that are decent nonetheless).

If your dealer provides good service, and you'd like to let Genesis know, try (844)-340-9741 or New Message | MyGenesis
or
Peter Donnellan
Executive Director, Aftersales, Customer Satisfaction, and Training
10550 Talbert Ave.
Fountain Valley, CA 92708
(714)-965-3000

 

[Trixie86]

Mr. Donnellan – I am the owner of a 2017 Genesis G80 – which I have loved until 3 months ago. As you know, Genesis has offered NO solution to upgrade my car’s 3G technology to 5G, even stating that there will be NO solution
I received the mail below – I did not break up with your connected services – you and your company CUT ME OFF!!! Maybe your customer database needs a little work.
This was offensive and made me furious, I will never buy another car from your company and am going back to my Mercedes Benz dealer tomorrow.
Best of luck in your new position.

Dotty Giusti

Subject: Are you really breaking up with us?

TIMING IS EVERYTHING. PERHAPS WE CAN RECONNECT IN THE FUTURE.
This is to confirm your recent request to cancel Genesis Connected Services – including Connected Care, Remote, and Guidance.

In the future, should you desire to re-enroll in Genesis Connected Services, you may conveniently do so by visiting the Genesis Owners Site.



MY GENESIS

Mr. Donnellan – I am the owner of a 2017 Genesis G80 – which I have loved until 3 months ago. As you know, Genesis has offered NO solution to upgrade my car’s 3G technology to 5G, even stating that there will be NO solution
I received the mail below – I did not break up with your connected services – you and your company CUT ME OFF!!! Maybe your customer database needs a little work.
This was offensive and made me furious, I will never buy another car from your company and am going back to my Mercedes Benz dealer tomorrow.
Best of luck in your new position.

Dotty Giusti

Subject: Are you really breaking up with us?

TIMING IS EVERYTHING. PERHAPS WE CAN RECONNECT IN THE FUTURE.
This is to confirm your recent request to cancel Genesis Connected Services – including Connected Care, Remote, and Guidance.

In the future, should you desire to re-enroll in Genesis Connected Services, you may conveniently do so by visiting the Genesis Owners Site.



MY GENESIS ACCOUNT

 

[Trixie86]

Mcgrath City Hyundai (Chicago)
Thumbs up to this dealer who I trust with my G90. Called yesterday and they picked up car for 12K maintenance, dropped it off a few hours later. Full synthetic oil. Would have had to wait till 09 Feb for valet, but had a tire issue. Highly recommended.