Reported Issues with the Genesis GV60

[tvmaster]

Or, you know, actually just record in the app that the 12v battery has died as a "last gasp" bit of telemetry. When this occurs, the vehicle is plugged in to pole power - it's not just sitting there with a dome light on or anything. But - nothing. The app records the vehicle as problem-free, no trouble codes, and doesn't even really "know" the vehicle is dead.

Well that sounds like bad planning?

 

[Kassey22000]

For those of you on this forum who have reported the windshield trim flying off, it seems GMA is finally addressing this:

Hyundai is now recalling nearly 8,000 Genesis EVs — Electrek

Hyundai Motor is recalling nearly 8,000 2023-2025 Genesis GV60 EVs due to a potential issue with the molding at the top of the windshield that may cause it to fall off.

apple.news

 

[Yefchak]

Final update from me. Genesis approved a buy-back on May 22, and I finally received my money four months later, on September 23. Genesis did everything they could to make this take as long as possible. As much as I loved this car (at least for the first 23 hours), I'm now driving a BMW i4.

 

[steveinarizona]

Final update from me. Genesis approved a buy-back on May 22, and I finally received my money four months later, on September 23. Genesis did everything they could to make this take as long as possible. As much as I loved this car (at least for the first 23 hours), I'm now driving a BMW i4.

Interesting. I had a BMW 330e and it had constant battery pack troubles. I finally decided to invoke the Lemon Law but the Service Manager at my dealership told me he agreed with me and asked me to give him an hour. I did and he got BMW to agree to buy back the car. Once BMW agreed it was a great process. Under Arizona law BMW is entitled to refund reduction to cover prior use of the vehicle. I got an offer from BMW which I thought was very fair. Because it was so fair, I then ordered a 530e to be made to my specifications and BMW agreed to let me continue to have and drive my 330e WITHOUT making any adjustment for the couple of additional months while I was waiting for my car to be built.

I came away from this process very happy with BMW. I kept the 530e for five years and would have replaced it with another BMW (I test drove the iX and i4 and thought both drove very well) if BMW had not developed this insistence on bugs bunny grilles and I still feel loyalty to BMW.

That is the way to build brand loyalty. Genesis has a lot to learn about getting and keeping luxury car customers.

 

[Kassey22000]

Interesting. I had a BMW 330e and it had constant battery pack troubles. I finally decided to invoke the Lemon Law but the Service Manager at my dealership told me he agreed with me and asked me to give him an hour. I did and he got BMW to agree to buy back the car. Once BMW agreed it was a great process. Under Arizona law BMW is entitled to refund reduction to cover prior use of the vehicle. I got an offer from BMW which I thought was very fair. Because it was so fair, I then ordered a 530e to be made to my specifications and BMW agreed to let me continue to have and drive my 330e WITHOUT making any adjustment for the couple of additional months while I was waiting for my car to be built.

I came away from this process very happy with BMW. I kept the 530e for five years and would have replaced it with another BMW (I test drove the iX and i4 and thought both drove very well) if BMW had not developed this insistence on bugs bunny grilles and I still feel loyalty to BMW.

That is the way to build brand loyalty. Genesis has a lot to learn about getting and keeping luxury car customers.

So well put Steve! My own experience with BMW over three each 3-series vehicles was stellar from purchase, through service, to trade-in (when applicable). And I’d be driving one of their EVs if they weren’t so poorly designed from a visual perspective (some of them look like a different team designed the front and back in complete isolation of the other). Yet I see some promise from their new concepts (and their solid state battery packs look very promising for range and durability).

Love the GV60P, and gravely disappointed in the company. My last Gen I’m afraid.