Reported Issues with the Genesis GV60

[tvmaster]

Or, you know, actually just record in the app that the 12v battery has died as a "last gasp" bit of telemetry. When this occurs, the vehicle is plugged in to pole power - it's not just sitting there with a dome light on or anything. But - nothing. The app records the vehicle as problem-free, no trouble codes, and doesn't even really "know" the vehicle is dead.

Well that sounds like bad planning?

 

[Kassey22000]

For those of you on this forum who have reported the windshield trim flying off, it seems GMA is finally addressing this:

Hyundai is now recalling nearly 8,000 Genesis EVs — Electrek

Hyundai Motor is recalling nearly 8,000 2023-2025 Genesis GV60 EVs due to a potential issue with the molding at the top of the windshield that may cause it to fall off.

apple.news

 

[Yefchak]

Final update from me. Genesis approved a buy-back on May 22, and I finally received my money four months later, on September 23. Genesis did everything they could to make this take as long as possible. As much as I loved this car (at least for the first 23 hours), I'm now driving a BMW i4.

 

[steveinarizona]

Final update from me. Genesis approved a buy-back on May 22, and I finally received my money four months later, on September 23. Genesis did everything they could to make this take as long as possible. As much as I loved this car (at least for the first 23 hours), I'm now driving a BMW i4.

Interesting. I had a BMW 330e and it had constant battery pack troubles. I finally decided to invoke the Lemon Law but the Service Manager at my dealership told me he agreed with me and asked me to give him an hour. I did and he got BMW to agree to buy back the car. Once BMW agreed it was a great process. Under Arizona law BMW is entitled to refund reduction to cover prior use of the vehicle. I got an offer from BMW which I thought was very fair. Because it was so fair, I then ordered a 530e to be made to my specifications and BMW agreed to let me continue to have and drive my 330e WITHOUT making any adjustment for the couple of additional months while I was waiting for my car to be built.

I came away from this process very happy with BMW. I kept the 530e for five years and would have replaced it with another BMW (I test drove the iX and i4 and thought both drove very well) if BMW had not developed this insistence on bugs bunny grilles and I still feel loyalty to BMW.

That is the way to build brand loyalty. Genesis has a lot to learn about getting and keeping luxury car customers.

 

[Kassey22000]

Interesting. I had a BMW 330e and it had constant battery pack troubles. I finally decided to invoke the Lemon Law but the Service Manager at my dealership told me he agreed with me and asked me to give him an hour. I did and he got BMW to agree to buy back the car. Once BMW agreed it was a great process. Under Arizona law BMW is entitled to refund reduction to cover prior use of the vehicle. I got an offer from BMW which I thought was very fair. Because it was so fair, I then ordered a 530e to be made to my specifications and BMW agreed to let me continue to have and drive my 330e WITHOUT making any adjustment for the couple of additional months while I was waiting for my car to be built.

I came away from this process very happy with BMW. I kept the 530e for five years and would have replaced it with another BMW (I test drove the iX and i4 and thought both drove very well) if BMW had not developed this insistence on bugs bunny grilles and I still feel loyalty to BMW.

That is the way to build brand loyalty. Genesis has a lot to learn about getting and keeping luxury car customers.

So well put Steve! My own experience with BMW over three each 3-series vehicles was stellar from purchase, through service, to trade-in (when applicable). And I’d be driving one of their EVs if they weren’t so poorly designed from a visual perspective (some of them look like a different team designed the front and back in complete isolation of the other). Yet I see some promise from their new concepts (and their solid state battery packs look very promising for range and durability).

Love the GV60P, and gravely disappointed in the company. My last Gen I’m afraid.

 

[Dkuroyama]

My 12 volt battery died again (third time) on my 2024 performance. This after getting it back from the dealer 2 days ago that fixed the windshield molding recall and the brakes squealing while in reverse. I was able to charge the battery back up and all seems ok now. This after the dealer charged me for a new 12 volt battery last March. I had been getting a warning message that charging was limited to 80%. Dealer blamed it on my hard-wired dashcam and said it was thus not covered by the warranty. Got the car back with the new battery and the warning message was still there! I cleared the message with my OBD reader ( should have just done that in the first place I guess).

Love everything about the car except for its reliability. Along with the 12 volt battery dying several times, the outside mirror controls stopped working about 4 times soon after I got the car. Dealer fixed it several times until I discovered it was a software problem and a software upgrade finally fixed it for good. This is, by far, the most problems I have ever had with a car.

So, unfortunately, after my lease is up, I will be looking for a car other than a Genesis.

 

[Phxcookie]

Final update from me. Genesis approved a buy-back on May 22, and I finally received my money four months later, on September 23. Genesis did everything they could to make this take as long as possible. As much as I loved this car (at least for the first 23 hours), I'm now driving a BMW i4.

We had to go through a Lemon Lawyer to get our 2023 GV60P repurchased by Genesis and it took about 6 months. The issue was the constant failure of the User Authorization system (Face ID camera and fingerprint sensor) that was never adequately addressed, despite three hardware changes and many software updates. It turns out that a crimped wiring harness was to blame for voltage fluctuations that kept on killing the system. My wife loved the car, so we replaced it with a 2024 GV60P and got a very good lease deal that has been more than covered with the income from the money we received on the buyback.
Thankfully it has been ok so far and we had the ICCU issue addressed very early on.
I however went for a BMW i4 M50 and it has been flawless for the past 2 1/2 years. I'm not sure what is going to replace it early next year when the lease is up, because the depreciation on EVs is drastic and the car is worth way less than the lease residual value.

 

[steveinarizona]

We had to go through a Lemon Lawyer to get our 2023 GV60P repurchased by Genesis and it took about 6 months. The issue was the constant failure of the User Authorization system (Face ID camera and fingerprint sensor) that was never adequately addressed, despite three hardware changes and many software updates. It turns out that a crimped wiring harness was to blame for voltage fluctuations that kept on killing the system. My wife loved the car, so we replaced it with a 2024 GV60P and got a very good lease deal that has been more than covered with the income from the money we received on the buyback.
Thankfully it has been ok so far and we had the ICCU issue addressed very early on.
I however went for a BMW i4 M50 and it has been flawless for the past 2 1/2 years. I'm not sure what is going to replace it early next year when the lease is up, because the depreciation on EVs is drastic and the car is worth way less than the lease residual value.

Interesting choices. I was a BMW guy and seriously considered the i4 but went for the Genesis GV60P instead because I just couldn't stand staring at the front end of the i4 every day. Aside from the design issue, two terrific vehicles.

 

[fc528e]

I'm posting this in multiple threads for visibility since it seemed like a non trivial amount of GV60 owners had vibration at higher speeds.

For others out there going through this issue, I want to add my abridged story:

My local dealer (Genesis of Madison, really just a Hyundai dealership) was a nightmare to work with, and actually stripped a lug bolt socket while, "fixing," my issue which they ultimately declined to do fully despite 2 independent mechanics agreeing on the issue. Weirdly, they replaced the 1 rear drive shaft under warranty that wasn't in as bad of shape as the other, and rebalanced my wheels. They charged me ~$340 for the rebalance but obviously the issue wasn't gone because the other drive shaft needed replacing, and now I needed a wheel hub repaired that they said they, "couldn't have damaged." You were the only morons that worked on the car... you did it, a$$holes. Also, I'm going on a limb that rebalancing wheels after this kind of maintenance should/would be related to the warrantied part and therefor covered.
The issue for me, as noted, was 2 defective rear drive shafts. The boots that go over a joint on the drive shafts simply fell apart/slipped off through no fault of my own, all the grease inside was slung out, and the bearings simply did not do their job at this point. There was no damage to anything else on the way to these boots so it wasn't like I ran something over and perished BOTH boots, and nothing else around them. It was simply insane to suggest otherwise. Enter the vibration at higher speeds (for me, 65-75+) virtually all of the time. Before the diagnosis and ACTUAL repair of the drive shafts, I tried 3 sets of wheels with 3 sets of tires (including all OEM). Tires/wheels were all fine, obviously, as it was the drive shafts.

I worked with Genesis corporate to then take my vehicle to Genesis of Appleton who were a DREAM to work with. They had my car for 2 months but I had a loaner the entire time, and they actually fixed everything. It sounded like Genesis corporate would be going after Genesis of Madison for at least some of the repair costs, but $3500 later in parts/labor, my GV60 Performance was fixed and I owed none of that.

Good luck to all but it may be worth $50-150 to have an independent mechanic check your rear drive shafts (maybe front as well), and take that to your Genesis dealer if they don't believe you/won't work with you to replace this obviously defective part on some GV60s.

 

[Phxcookie]

I'm posting this in multiple threads for visibility since it seemed like a non trivial amount of GV60 owners had vibration at higher speeds.

For others out there going through this issue, I want to add my abridged story:

My local dealer (Genesis of Madison, really just a Hyundai dealership) was a nightmare to work with, and actually stripped a lug bolt socket while, "fixing," my issue which they ultimately declined to do fully despite 2 independent mechanics agreeing on the issue. Weirdly, they replaced the 1 rear drive shaft under warranty that wasn't in as bad of shape as the other, and rebalanced my wheels. They charged me ~$340 for the rebalance but obviously the issue wasn't gone because the other drive shaft needed replacing, and now I needed a wheel hub repaired that they said they, "couldn't have damaged." You were the only morons that worked on the car... you did it, a$$holes. Also, I'm going on a limb that rebalancing wheels after this kind of maintenance should/would be related to the warrantied part and therefor covered.
The issue for me, as noted, was 2 defective rear drive shafts. The boots that go over a joint on the drive shafts simply fell apart/slipped off through no fault of my own, all the grease inside was slung out, and the bearings simply did not do their job at this point. There was no damage to anything else on the way to these boots so it wasn't like I ran something over and perished BOTH boots, and nothing else around them. It was simply insane to suggest otherwise. Enter the vibration at higher speeds (for me, 65-75+) virtually all of the time. Before the diagnosis and ACTUAL repair of the drive shafts, I tried 3 sets of wheels with 3 sets of tires (including all OEM). Tires/wheels were all fine, obviously, as it was the drive shafts.

I worked with Genesis corporate to then take my vehicle to Genesis of Appleton who were a DREAM to work with. They had my car for 2 months but I had a loaner the entire time, and they actually fixed everything. It sounded like Genesis corporate would be going after Genesis of Madison for at least some of the repair costs, but $3500 later in parts/labor, my GV60 Performance was fixed and I owed none of that.

Good luck to all but it may be worth $50-150 to have an independent mechanic check your rear drive shafts (maybe front as well), and take that to your Genesis dealer if they don't believe you/won't work with you to replace this obviously defective part on some GV60s.

This is just another in the litany of nightmare dealer stories. The GV60 is an amazing piece of engineering but Hyundai corporate have not been able to upgrade their Genesis dealer network like Lexus, which is clearly their target benchmark. Dressed up Hyundai dealers with inadequately trained service people are a huge problem for the Genesis brand. Some are amazing in the bigger cities but the ones who are essentially a Hyundai dealer with a Genesis sign attached, are basically useless when dealing with this kind of advanced technology. We love our second GV60. The first one went through a lemon law dispute before Hyundai agreed to repurchase it back after the local dealer in Santa Monica was unable to fix the underlying issue of a crimped wiring harness causing voltage fluctuations and the constant failure of the User Authorization system. Notwithstanding our admiration for the car, it's unlikely we will lease another Genesis. Their HQ is inaccessible when you try to escalate a problem and the dealers are underfunded and untrained (closing more dealers than they open). The recent NACS adapter fiasco is a clear signal that Hyundai HQ Marketing and Operations are not in sync and they promise way more than they are capable of delivering.

______________________________

Help support this site so it can continue supporting you!

 

[Clowdy]

No snow or sleet, but dust and pollen where I live. Bought a squeegee the other day to clean it off and realised just how curved that back window is. May be why a wiper would be difficult to engineer.

 

[Emdisi]

I'm noticing today that suddenly my Genesis Connected Services app is incorrectly showing my vehicle at 0% charge when I am actually at 59%. Pulling down to refresh the screen doesn't change it. Is anybody else seeing this in their app?

UPDATE: restarting the app worked (>.< duh)