Reported Issues with the Genesis GV60

[Siufu]

Maybe a loose wire connection....

Likely not... the second time happened I did not connect my phone at all. Even if it's loose connection it will just jump out to the menu while using Android Auto, the screen will not blackout.

 

[Jfyfe91]

Likely not... the second time happened I did not connect my phone at all. Even if it's loose connection it will just jump out to the menu while using Android Auto, the screen will not blackout.

I meant a loose wire connection on the actual screen.... nothing to do with your phone would cause the car screen to blackout.

 

[SoCalG90]

Been driving the car for about 3 months and recently I notice the infotainment screen has like 2 seconds of blackout during driving, it happens 2 times recently within a week. Does anyone have a similar experience/issue?

I should add that one time it was during navigation in Android Auto and the other time was simply the OEM map screen. Both incidents have a 2 seconds blackout but when it resumes everything was fine.

You may want to try a reset of the system.

 

[Freeman]

I know someone mentioned something along these lines earlier, either on this forum or one of the FB forums. Thought I would share my thoughts and ask others for their observations.

I tend to carry my keys with me at all times, so this is not a routine issue. But I was curious about the finger touch start authentication since my GV60 appeared inconsistent at recognizing my fingerprint when the message to do so would pop up when I got into the car (with key).

Something seemed off with the consistency, specifically how the retry message displayed. So I started experimenting, setting my keys down far enough from the car so as to not engage it, instead relying on my Face ID to open it and my fingerprint to start it. And, voila, the vast majority of the time it authenticates just fine.

The rare occasions it hasn't, I have simply waited the required lockout time (1 minute at times, 3 at others, and once even 4 minutes). And ultimately, in all cases it did start ... though I did find it seems to work better if I leave the car entirely and start fresh from the door a couple of minutes later. One time it even popped up a lockout message, only to then immediately display that authentication was successful.

My theory is this -- There is a delay on the screen itself, triggering it to ask you to retry though it has in fact already authenticated (or is still in process of authenticating). The message that it hasn't authenticated just seems premature to the processing. And if you keep trying, you may in fact cause an authentication issue, like perhaps it can't authenticate twice so it displays an error. That was particularly apparent the time it displayed the lock-out message seconds before displaying the successful authentication message.

Bottom line is I'm not resetting my fingerprint as I did early in my experimentation. I think the fingerprint imprint is fine ... it's just the vehicle sometimes has a lag in authenticating it.

Has anyone else observed anything similar? Or have an alternative explanation?

 

[upa]

Keep the pressure on them. I just heard from my experience manager that my car is finally at their body shop. I can't help feeling that if this was a post sale concern they would be taking much longer. This really should not be as big of a deal as they are making it.

Well went to look at my yet to be delivered GV60 today. Apparently the hatch was "corrected as much as possible". The body shop made a point of saying there is very little tolerance adjustment. There still is a 2mm variation from one side to the other but at least the gaps are even now. Not perfect but I can live with it. The hatch clunk on latching is maybe mildly better but I had a side to side comparison with their demo GV60 and it was similar. Again my Ioniq 5's gaps are perfect and its silent on latching, was expecting the same, oh well.

I took the car out for my formal test drive, went through my mental checklist of all the functions I needed to check. Other than the highway wind noise at the top of the windshield(this seems common) all went well until I tried the pelvic massage function. It makes noises but no movement no matter the intensity. My experience manager confirmed the seat function is dead on arrival. Off to service again. I know nothing is perfect but I was not expecting the car to be in service for 2 weeks before its even delivered. It unfortunately has me second guessing why I am trading in a trouble free Ioniq 5. I was expecting better QC for 80 grand and the associated Genesis hype.

 

[Hernan]

Three times when my drivers side window was open and I was driving, the window closed by itself and then opened back up to the original position five or six seconds later.
It definitely had a software glitch feel.

 

[acadapter]

I know someone mentioned something along these lines earlier, either on this forum or one of the FB forums. Thought I would share my thoughts and ask others for their observations.

I tend to carry my keys with me at all times, so this is not a routine issue. But I was curious about the finger touch start authentication since my GV60 appeared inconsistent at recognizing my fingerprint when the message to do so would pop up when I got into the car (with key).

Something seemed off with the consistency, specifically how the retry message displayed. So I started experimenting, setting my keys down far enough from the car so as to not engage it, instead relying on my Face ID to open it and my fingerprint to start it. And, voila, the vast majority of the time it authenticates just fine.

The rare occasions it hasn't, I have simply waited the required lockout time (1 minute at times, 3 at others, and once even 4 minutes). And ultimately, in all cases it did start ... though I did find it seems to work better if I leave the car entirely and start fresh from the door a couple of minutes later. One time it even popped up a lockout message, only to then immediately display that authentication was successful.

My theory is this -- There is a delay on the screen itself, triggering it to ask you to retry though it has in fact already authenticated (or is still in process of authenticating). The message that it hasn't authenticated just seems premature to the processing. And if you keep trying, you may in fact cause an authentication issue, like perhaps it can't authenticate twice so it displays an error. That was particularly apparent the time it displayed the lock-out message seconds before displaying the successful authentication message.

Bottom line is I'm not resetting my fingerprint as I did early in my experimentation. I think the fingerprint imprint is fine ... it's just the vehicle sometimes has a lag in authenticating it.

Has anyone else observed anything similar? Or have an alternative explanation?

I haven't experienced similar but your root cause analysis is pretty thorough. On my end, I've never actually driven with the keys except for the original drive home from CT. I drive w/fingerprint after face unlock 100% of the time and I'm able to authenticate to the system before the display even turns completely on and makes it through the welcome sequence.

Will keep an eye out and report back any findings.

 

[Freeman]

I haven't experienced similar but your root cause analysis is pretty thorough. On my end, I've never actually driven with the keys except for the original drive home from CT. I drive w/fingerprint after face unlock 100% of the time and I'm able to authenticate to the system before the display even turns completely on and makes it through the welcome sequence.

Will keep an eye out and report back any findings.

Thanks. I also have experienced how it tends to authenticate even before the welcome screen finishes opening. And yet often the prompt for fingerprint still pops up briefly. That’s why I started wondering if the messages were premature.

Another reason this interests me is I’ve always had a more challenging to read fingerprint, for lack of a better term . On the two systems I’ve used that relied on fingerprint, mine would occasionally need reset due to failure to read. I think I may simply have lighter / shallower prints than some folks.

 

[CopperGV60]

For those of you dealing with the C to F switching issue, the OTA update thread I opened earlier this week may actually have been the fix for it.

My service manager just called me (my GV60's in the shop for some small issues) to let me know that the OTA should have been the thing to fix it, and if it wasn't there's going to be another OTA sometime this month (he didn't know which particular version it was in - but did mention Genesis was fully aware of the problem and is intending on deploying the OTA update to fix it)

 

[azurecardinal]

Does anyone else have the issue where "Smart Bolster" option under Seats will not retain its setting? Hoping the next OTA would fix this as well.

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[Looney100]

With cold weather setting in here, I’ve been using the climate preconditioning feature from the app a fair bit lately.
I’ve found that once I start the heat going from the app, that it will continue to show the climate as running, even though I’ve driven the car and shut it off at my destination. Any app interactions with the car are unsuccessful until I close the app and relaunch.

 

[FirstTimeEV384]

I have had my GV60 for 2 months now. A week ago, it began having an intermittent issue with ONLY the Driver's side Seat Cooler/Heater rocker button. Sometimes it just doesn't rock back automatically, I have to push it to the opposite side. I have not spilled anything. Has anyone else had this issue? It's odd that it's intermittent. One would think if it was a hardware issue, it would either work all the time or not. Any thoughts?

 

[azurecardinal]

I have had my GV60 for 2 months now. A week ago, it began having an intermittent issue with ONLY the Driver's side Seat Cooler/Heater rocker button. Sometimes it just doesn't rock back automatically, I have to push it to the opposite side. I have not spilled anything. Has anyone else had this issue? It's odd that it's intermittent. One would think if it was a hardware issue, it would either work all the time or not. Any thoughts?

Most certainly hardware issue. This is not normal.

 

[Bobdhd]

With cold weather setting in here, I’ve been using the climate preconditioning feature from the app a fair bit lately.
I’ve found that once I start the heat going from the app, that it will continue to show the climate as running, even though I’ve driven the car and shut it off at my destination. Any app interactions with the car are unsuccessful until I close the app and relaunch.

I tried it once with cooling, I too found the interaction lacking. My app didn’t freeze but it did take me a bit to figure out I needed to turn off the “Climate Preconditioning“ in order to have the control return to normal function. Very odd that manual interaction with the climate control doesn’t cancel the app’s function.

 

[Looney100]

I tried it once with cooling, I too found the interaction lacking. My app didn’t freeze but it did take me a bit to figure out I needed to turn off the “Climate Preconditioning“ in order to have the control return to normal function. Very odd that manual interaction with the climate control doesn’t cancel the app’s function.

Thanks. I'll see if that corrects my issue.


A new problem today... My intermittent HUD issues are no longer intermittent. It is now regularly showing a strange colour and/or distortion.

 

[Bobdhd]

Thanks. I'll see if that corrects my issue.


A new problem today... My intermittent HUD issues are no longer intermittent. It is now regularly showing a strange colour and/or distortion.

That sounds like the screen/projector is dying. Very unfortunate but possibly a far simpler fix than some of the other problems.

 

[Bobdhd]

Found my first glitch. The power bolster that is supposed to change with drive modes & speed, doesn’t stay saved. Once the car has been turned off for a substantial amount of time, it reverts to unchecked.

 

[Hernan]

I figured out the ghost window closing then opening thing. It did it again and I saw on the dash that it was closing the window for "comfort". I was in an underpass, so it must have been smoky.

 

[trebor27]

On day of purchase, drivers side wing mirror camera was non-operational. Dealer traced the issue to a loose plug/connector. Failure symptom was an all white screen for that camera. It initially looked like the dealer left the white protective film over the camera lens, alas not the case.

Also later on day of purchase, charging door refused to open/close. After opening manually the charging indicator lights were not illuminated and the button did nothing. The following morning I pulled the fuse for charging door and reinstalled it. Door, lights and button now appear to operate fine.

 

[duz00]

I hope Genesis gets its act together and addresses these tens of major issues soon. Just by "the word of mouth", blogs and forums, they will lose potential buyers and the confidence of current owners. I am starting to be a bit concerned and frankly scared and regretting my decision of buying this car.