Reported Issues with the Genesis GV60

[eleccar]

There are far too many pieces that need to all fall in line for us to see an optimal charge rate to so quickly assume it’s the vehicle. Battery SOC and temperature are huge factors, and, as others have mentioned, the charge network is horrendously unreliable.

True, but that "magical condition" should happen at least once?! Here temps are always around mid 70-mid 80, SOC has been at any level you name it from 10% to 40%, and I can see other cars charging much faster at the same station. And I precondition, always.

 

[Looney100]

True, but that "magical condition" should happen at least once?! Here temps are always around mid 70-mid 80, SOC has been at any level you name it from 10% to 40%, and I can see other cars charging much faster at the same station. And I precondition, always.

I’ve found the preconditioning heater to be a little underpowered. Battery temps need to be 25-30C for optimal charging, and my experience has been that when driving at speed in cold temps, the air-cooling effect substantially offsets the heater, making any substantial temperature gains challenging.
Also, the others you observed at the charging station could have added to your issues, as there may have been some sharing going on if total power requested exceeded what was available.

 

[eleccar]

I agree. But again, temperature here in LA is pretty stable. I had the same charge rate in August as now. My experience with Tesla was that temps don't affect charging much, maybe better heater. The problem is I see other cars, even Hyundai with 20000 cheaper MSRP charge much faster at the same station.

 

[Zcd1]

I agree. But again, temperature here in LA is pretty stable. I had the same charge rate in August as now. My experience with Tesla was that temps don't affect charging much, maybe better heater. The problem is I see other cars, even Hyundai with 20000 cheaper MSRP charge much faster at the same station.

Same literal charger or same location? Charging speeds can literally vary from one charging pylon to another, even at the same EA location

This isn't generally an issue with Tesla Superchargers.

 

[wolverine]

Same literal charger or same location? Charging speeds can literally vary from one charging pylon to another, even at the same EA location

This isn't generally an issue with Tesla Superchargers.

While there's no question Tesla Superchargers are far more reliable and easy to use versus EA and EVgo, our Tesla experience shows significantly variable charging speeds at Superchargers too. The same station can vary significantly just based on how many cars are currently charging and whether or not the charger next to you is being used. You can often see speeds change immediately and significantly when other Teslas hook up and disconnect, especially if they are right next to you.

 

[eleccar]

Same literal charger or same location? Charging speeds can literally vary from one charging pylon to another, even at the same EA location

This isn't generally an issue with Tesla Superchargers.

Different chargers at different locations, but all within EA network

 

[eleccar]

While there's no question Tesla Superchargers are far more reliable and easy to use versus EA and EVgo, our Tesla experience shows significantly variable charging speeds at Superchargers too. The same station can vary significantly just based on how many cars are currently charging and whether or not the charger next to you is being used. You can often see speeds change immediately and significantly when other Teslas hook up and disconnect, especially if they are right next to you.

I agree. Tesla is addressing it by having individual wiring for chargers. But I think ( I might be wrong) that EA,s chargers are independent of each other and number of cars charging should not affect the current available

 

[Zcd1]

While there's no question Tesla Superchargers are far more reliable and easy to use versus EA and EVgo, our Tesla experience shows significantly variable charging speeds at Superchargers too. The same station can vary significantly just based on how many cars are currently charging and whether or not the charger next to you is being used. You can often see speeds change immediately and significantly when other Teslas hook up and disconnect, especially if they are right next to you.

4+ years with our Tesla and there are basically 2 possible scenarios:

1. V3 Superchargers are individual, and the charging rate isn't affected by other vehicles charging
2. V2 and older Superchargers are "paired", and will deliver 1/2 of their maximum rate if another car is already or begins charging on the same circuit.

That's not at all the same scenario as can happen with EA, because their chargers are regularly either non-functional or partially functional. For instance, the 350KW stations default to a 50-70KW maximum if their cooling system fails.

 

[eleccar]

4+ years with our Tesla and there are basically 2 possible scenarios:

1. V3 Superchargers are individual, and the charging rate isn't affected by other vehicles charging
2. V2 and older Superchargers are "paired", and will deliver 1/2 of their maximum rate if another car is already or begins charging on the same circuit.

That's not at all the same scenario as can happen with EA, because their chargers are regularly either non-functional or partially functional. For instance, the 350KW stations default to a 50-70KW maximum if their cooling system fails.

LOL! Agreed the EA is horrible at maintenance

 

[wolverine]

V3 Superchargers are individual, and the charging rate isn't affected by other vehicles charging

I'm familiar with the "Elon speak" on this issue. It's true V3 Superchargers don't suffer from the sudden loss of 50% of the charging rate when someone connects beside you. But what he doesn't say is you can still lose significant charge rate at a V3 station when it approaches full capacity.

I'll still take it any day versus EA or EVgo, but as is typical with Elon and Tesla, things are often not quite as perfect as they would like you to believe.

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[Zcd1]

Different chargers at different locations, but all within EA network

If you see another E-GMP platform vehicle charging at a higher rate, at a similar SOC, at the same charging pylon, THEN you might be able to point at your specific car as having a problem.

Otherwise, it’s almost assuredly an EA problem.

 

[gvca]

So the snow is really killing me for parking outdoors. Is anyone else that's parking outdoors in snowy weather getting this crazy snow and ice build up in the wiper well? I feel like every other vehicle I've had has been far easier to clean, and they've been able to melt the ice that accumulates there via the windshield and engine heat (but even my old Nissan LEAF could do this.. no engine there..).

The wiper well in the GV60 is super deep, and there doesn't seem to be any contact with surfaces that gets warm from the cabin. I have to dig out the snow with gloves, which would be fine if it weren't for the ice that builds up too. The blades rest on an area of windshield that seems to not get warm at all, so even if they've been heated from the upper windshield (e.g. in service mode, hold mist for 5 sec after turning off the vehicle), they refreeze once they sit down in the well for a couple minutes.

I'm considering getting a cordless hair dryer or something to help melt and drain it, since using a cordless air duster was super helpful yesterday for blowing the loose snow out of the wiper well and charging port. I feel really dumb having to think about this.

 

[wolverine]

I feel really dumb having to think about this.

Maybe it will make you feel better to hear you are not the only one who has noticed this

 

[jeff585]

Maybe it will make you feel better to hear you are not the only one who has noticed this

Same here.

 

[SoCalG90]

Hi,
There is definitely a problem with the charging as my car never charges at advertised rate, not even half of the on ultrafast charging station in southern CA. The dealership is clueless. To me, this is false advertisement as I used to have a tesla and the charging was much faster. Has anyone gotten an answer from Genesis?
PS: You can precondition to the battery if you enter the charging station address through navigation. The icon on the battery changes, although it only has happened twice for me.

I have the same problem as you do.

 

[eleccar]

did you do anything? I took it to dealership, but they are hopeless...

 

[Dan H]

my car never charges at advertised rate, not even half of the on ultrafast charging station in southern CA.

What is "advertised rate"? I've never heard that term before.

 

[UDII]

Which phone do you have?

Samsung carries the largest Android market share, certainly in the US.

My Samsung fold 4 creates the digital key but it disconnects after several hours, nd then i have to delete the old key and set up another key...i can't figure out why neither can genesis...

 

[eleccar]

What is "advertised rate"? I've never heard that term before.

10-80% charge in 18 minutes. That is their selling point.

 

[Zcd1]

10-80% charge in 18 minutes. That is their selling point.

Watch this to understand why it's NOT likely the car that's the cause of not always being able to meet that claim:

Should be required viewing for any EV owner or intender, IMHO...