Satisfying service experience

[wahoo]

Took my 2010 4.6tech to Ed Voyles Hyundai in m
Marrietta GA today for it's first oil changes.
The Genny has 2500 miles. Brett, Rob and team were great to work with. Very responsive and demonstrated more care than I ever recieved at previous Lincoln dealership. Oil change was free (to be expected for first oil change. They dido not simply wash the car when done, they fully detailed the car, a first for me. I have been very vocal on the Hyundai circle website about the importance of service care if Hyundai is to have long tern success penetrating the lux niche. With service like Brett and Rob provided me earlier today, there is hope for success.

 

[ckon]

Took my 2010 4.6tech to Ed Voyles Hyundai in m
Marrietta GA today for it's first oil changes.
The Genny has 2500 miles. Brett, Rob and team were great to work with. Very responsive and demonstrated more care than I ever recieved at previous Lincoln dealership. Oil change was free (to be expected for first oil change. They dido not simply wash the car when done, they fully detailed the car, a first for me. I have been very vocal on the Hyundai circle website about the importance of service care if Hyundai is to have long tern success penetrating the lux niche. With service like Brett and Rob provided me earlier today, there is hope for success.

That's GREAT to hear!

 

[dg_moore]

There have been tons of service gripes in this forum, but my experience at Ourisman Hyundai in Laurel, Maryland has been 100% positive for the past 6 years - first with my Azera and now with my Genesis. Car dealerships are independent businesses, and some are run better than others. If you are in an area with more than one dealer nearby and you're unhappy with your service, take your business down the road!

 

[vitacura]

Always good to hear of positive experiences!

 

[Sayantsi]

That's a great experience - my local dealer is no where near as good.

 

[ckon]

There have been tons of service gripes in this forum, but my experience at Ourisman Hyundai in Laurel, Maryland has been 100% positive for the past 6 years - first with my Azera and now with my Genesis. Car dealerships are independent businesses, and some are run better than others. If you are in an area with more than one dealer nearby and you're unhappy with your service, take your business down the road!

Dealerships are one thing, Hyundai corporate is another. It has been my concern that H corp wasn't standing up the way I thought it should to bring Hyundai into the luxury car "experience. BOY WAS I WRONG!

I've been talking to H corp through my dealership and corporate has expressed great dismay at my experience and has put it's money where it's mouth is. They have totally convinced me that they're serious about upgrading the service experience and are in the luxury car business for real!

I won't divulge what our discussions have been (yet, at least, because they're incomplete) but wanted to eat a little crow here to let everybody know that Hyundai is really standing up.

 

[darrell]

Took my 2010 4.tech to Ed Voyles Hyundai in m
Marietta GA today for it's first oil changes.
The Genny has 2500 miles. Brett, Rob and team were great to work with. Very responsive and demonstrated more care than I ever received at previous Lincoln dealership. Oil change was free (to be expected for first oil change. They dido not simply wash the car when done, they fully detailed the car, a first for me. I have been very vocal on the Hyundai circle website about the importance of service care if Hyundai is to have long tern success penetrating the lux niche. With service like Brett and Rob provided me earlier today, there is hope for success.

Wahoo, your service experience is good to hear as Ed Voyles Marietta Ga is my dealer as well. I posted a thread on my first service experience and it was not so good but it wasn't the local dealers fault. Hyundia had a problem providing the needed parts. A 5 to 6 week wait was to long. Hopefully my future service needs will be much better. I agree the guys at Ed Voyles are great!