Service/loaner question

[Bocatrip]

Having been an Infiniti owner for the last 6 years, I've been used to being able to get a loaner anytime I brought my car in for service. I was told by 2 different Hyundai sales people that I will be provided with a loaner if my Genesis needs to be left overnight. Can anyone else confirm this? I'd like to hear it from a reliable source (other than Hyundai Sales staff). Thanks all.

 

[nearwater]

When I brought in my Genesis for a light scratch removal(found during the delivery inspection and dealer promised to buff it out), the Sales manager gave me a loaner, but a Sonata.
Car was there for about 4 hours.

My situation could a little different, since it was during the initial delivery.
Not sure if my dealer would offer me a loaner if I bring it in for other warranty items.

Dan

 

[Sal Collaziano]

Hey, Boca.. Royal Palm here.. Some Hyundai dealerships are giving loaners and some aren't. I THINK most are... You may just want to get it in writing to be safe.. I don't think you HAVE to do this but being that Hyundai is new to the luxury game, it's probably not a terrible idea either...

 

[MichaelOne]

At the time of the sale, the dealer told me I'd get a loaner when I received regularly scheduled service. This was the case for the one time I brought it in, no questions asked. (Sonata)

 

[Bocatrip]

Hey, Boca.. Royal Palm here.. Some Hyundai dealerships are giving loaners and some aren't. I THINK most are... You may just want to get it in writing to be safe.. I don't think you HAVE to do this but being that Hyundai is new to the luxury game, it's probably not a terrible idea either...

Good suggestion. For me, a loaner is an important part of car ownership, and getting it in writing couldn't hurt. Thanks.

 

[dev]

Munganst Hyundai St Louis, I took my car in for 7500 service, and update for my navigation. appointment on time loaner Genesis no charge, no questions.

 

[Bocatrip]

Munganst Hyundai St Louis, I took my car in for 7500 service, and update for my navigation. appointment on time loaner Genesis no charge, no questions.

Encouraging! Especially after 7500 miles.

 

[scottdk]

When I owned my Elantra and I would take it for service, the dealership always gave me a loaner which happend to be a fully loaded Sonata

My current dealer that I bought my Genesis at, states that they are willing to give me the current car that I drive, so a V8 w/tech..The sales manager was very serious when he said this too.

 

[Dimitry]

It's primarily up to the dealership to provide the loaner at their discretion - they charge Hyundai for it if it's warranty work.

My dealership, has two V6 P+'s available for Genesis owners when they bring their vehicles in for service or warranty work.