Sirius XM Issues

[In4par]

New here. 2026 GV70 3.5 owner. Approx 3k miles so far. Having terrible issues with Sirius XM. Not sure if it’s the car or Sirius. Sometimes the radio works, other times it says “searching” or “downloading from Sirius.” Drove almost 4 hours on a trip back home from New England and could only listen to 1 station the entire trip. Tried pulling over. Turn car off, open close door, turn back on. No luck. Bring car in for 1st service soon. Any other users here have the same issues? Annoyingly stupid.

 

[EdP]

New here. 2026 GV70 3.5 owner. Approx 3k miles so far. Having terrible issues with Sirius XM. Not sure if it’s the car or Sirius. Sometimes the radio works, other times it says “searching” or “downloading from Sirius.” Drove almost 4 hours on a trip back home from New England and could only listen to 1 station the entire trip. Tried pulling over. Turn car off, open close door, turn back on. No luck. Bring car in for 1st service soon. Any other users here have the same issues? Annoyingly stupid.

Did it work on the trip to New England?
Brand new car? Was the radio registered for the trial subscription? If so, is it now expired and did you set up a new or transfer the old subscription?

 

[enrique_7812x]

New here. 2026 GV70 3.5 owner. Approx 3k miles so far. Having terrible issues with Sirius XM. Not sure if it’s the car or Sirius. Sometimes the radio works, other times it says “searching” or “downloading from Sirius.” Drove almost 4 hours on a trip back home from New England and could only listen to 1 station the entire trip. Tried pulling over. Turn car off, open close door, turn back on. No luck. Bring car in for 1st service soon. Any other users here have the same issues? Annoyingly stupid.

Yes, I've seen these or similar messages, but very very seldom. Like you, I initially tried shutting OFF the engine and restarting, but the same thing usually happens afterwards, so I just live with it. The music still plays. Preset favorites should help. I've always chalked it up to Sirius XM, but maybe not. Give us an update after you get it serviced.

 

[In4par]

Did it work on the trip to New England?
Brand new car? Was the radio registered for the trial subscription? If so, is it now expired and did you set up a new or transfer the old subscription?

I called Sirius when i got the car. Had my old cars Sirius subscription moved over. I will call Sirius again to see what’s up. Noticed it happens often too when it’s raining out. It’s weird because in all the other brands of cars I’ve had before w Sirius I’ve never had this type of problem before. Maybe once in a while if im driving in a tree covered area but not like this. It almost seems like it’s an issue with the car/interface itself. I will call Sirius and also let the shop know what’s up see what they do. I love the car but have to be honest here, when i made the decision to buy this car my biggest concern was all the tech. Tech is great, when it works….

 

[EdP]

I called Sirius when i got the car. Had my old cars Sirius subscription moved over. I will call Sirius again to see what’s up. Noticed it happens often too when it’s raining out. It’s weird because in all the other brands of cars I’ve had before w Sirius I’ve never had this type of problem before. Maybe once in a while if im driving in a tree covered area but not like this. It almost seems like it’s an issue with the car/interface itself. I will call Sirius and also let the shop know what’s up see what they do. I love the car but have to be honest here, when i made the decision to buy this car my biggest concern was all the tech. Tech is great, when it works….

Could be the antenna came loose. I believe it is under the shark fin. See your dealer.

 

[chalee]

My 26 does a similar thing. 1st time it happened, I called Genesis and they had me reboot the head unit. It worked. Yesterday it went out again. Display said 'antenna error." Called Genesis again. They wanted me to reboot again ( I declined) or call Sirius. Instead, I turned off the engine, opened and closed the door. This time I got a prompt saying "Sirius loading." It didn't go away. Continued my drive via Bluetooth. Got home, shut the car off, etc. About 2 hrs later, I restarted and all was well. I have no idea if it's a h/w or s/w problem. But reading about similar issues leads me to think it's software.