Steering wheel "Click" sound

[joschneider]

^awesome news! Sad it took this to be acknowledged but glad you got it taken care of. I’ll be pointing to this when I go in about mine

 

[TinsleyC]

Really glad you got this resolved...

Be sure to update the naysayer dealers and let them know that there is a good one out there, after all.

 

[AdriaticBlueG70]

Really glad you got this resolved...

Be sure to update the naysayer dealers and let them know that there is a good one out there, after all.

I just left them crap reviews. Never setting foot at the other dealers again. It’s clear now they just didn’t want to do their jobs.

 

[TinsleyC]

I just thought it would be good to let them know what the problem was, specifically, since they were so poorly equipped to diagnose a fairly simple problem, lacking in customer support and concern, and to help prevent them from losing another customer due to careless disregard. There... I feel better.

 

[Toddasaurus]

I just thought it would be good to let them know what the problem was, specifically, since they were so poorly equipped to diagnose a fairly simple problem, lacking in customer support and concern, and to help prevent them from losing another customer due to careless disregard. There... I feel better.

I agree completely. That said, I also can understand the feeling of not wanting to ever deal with those dealers again, even if it's just to point out their mistakes. I felt exactly the same about my dealer and their mistakes with my oil change. But, considering you left them a poor review, they may just end up calling you anyway. Then you could tell them what failures they are. Haha.

Even so, at the very least I think it might be worth calling Genesis customer care and explaining the experience and fix to them. You could professionally express that you were right and they were wrong.

@AdriaticBlueG70 I'm pumped you got it fixed!!! Your persistence paid off! And now I'm really glad you didn't take may advice and try to replace the clock spring yourself! Haha

 

[tarhoosier]

SOME dealer was able to make several hundred dollars or more from Genesis for this warranty repair while ANOTHER dealer decided it was better to avoid admitting his techs were incapable of diagnosing and let the competitor have the cash.

 

[50jae]

UPDATE (AND IT'S GOOD NEWS THIS TIME!)

I took it to another dealer, this time, Genesis of Oak Park, and they fixed the issue. Toddasaurus, you were both right and wrong about what it could be. It was not the clock spring as initially suspected, but something was definitely loose from the factory, which is another possibility you mentioned.

Turns out that parts of the steering shaft, behind the firewall, were rubbing on the firewall, and a steering shaft coupler was loose. They repositioned and re-torqued the coupler, which made the noise and popping-in-hands feeling go away. In fact, the steering feels better than when the car was new. In "Normal Mode" the steering is a bit less light than before, but I like that. Likely because there is now less play in the steering shaft overall.

On a test drive the mechanic also noticed my pulsating brakes, something a couple of other dealers refused to acknowledge. They resurfaced all my rotors, and the braking is much smoother. I will do the break-in/bedding procedure as soon as weather and traffic allow.

The whole time they were working on it, I had a G80 loaner. And wow, that NA V6 is SMOOTH. The 3.3T sounds like a rough 4 cylinder in comparison. The 3.8 has no guts, though, and the 3.3T is, of course, way more fun. The G80 feature I most wish the G70 had is the double pane front and side glass. That car had almost no wind noise, even at 80 MPH.

Happy to hear you found a good dealer and fixed everything. Also thanks for giving us all an update in case we face the same issue.

Speaking about the G80, that V6 is buttery smooth but the thing that annoyed me the most while I owned it was the throttle input lag. You are right about the double pane glass, that was really nice and I miss that vault like silence. You can also feel the 4500 lbs whereas the G70 masks the weight much better.

 

[CVDH-TN]

I am 99% certain it's the steering wheel clock spring. The thread TinsleyC posted above, and countless BMW threads confirm the symptoms, sound, and feel I am getting from the wheel. Today, the service adviser claimed he could not hear or feel anything. They cannot get to my car until Thursday, as their Hyundai techs are slammed with work, though he did promise they would look at everything, including the mechanisms behind the steering wheel.

Pretty disappointed, as the car only has 4,668 mostly highway miles on it right now. I'm just hoping that the techs don't come back with another "cannot reproduce/this is normal." I've never had this issue pop up on any car I've owned, same with friends and family. I now know a lot about steering assemblies, though...so that's cool, I guess.

Same issue here. It started at the same time. I thought they fixed it at 6000 miles during the first oil change, it disappeared for 2 weeks but came back.
They are picking up my car next week for a closer look, hopefully, they got it this time.

 

[AdriaticBlueG70]

Happy to hear you found a good dealer and fixed everything. Also thanks for giving us all an update in case we face the same issue.

Speaking about the G80, that V6 is buttery smooth but the thing that annoyed me the most while I owned it was the throttle input lag. You are right about the double pane glass, that was really nice and I miss that vault like silence. You can also feel the 4500 lbs whereas the G70 masks the weight much better.

Interesting, I didn't experience any throttle input lag. In fact, the gas pedal/engine seemed more responsive from a stop to 10mph than the G70. This was a 2019 G80, though, so it could have slightly different throttle mapping from the 2017. This could also have been me being completely fooled/smitten with the NA smoothness.

 

[Kraig Wilkinson]

Interesting, I didn't experience any throttle input lag. In fact, the gas pedal/engine seemed more responsive from a stop to 10mph than the G70. This was a 2019 G80, though, so it could have slightly different throttle mapping from the 2017. This could also have been me being completely fooled/smitten with the NA smoothness.

The V8 is even smoother!

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[AdriaticBlueG70]

The V8 is even smoother!

I can imagine. I would absolutely lose my s**t if they made a G70 sized car with an NA V8. I think the Lexus IS F from like 2012 was the last one like that (under 188 inches in total length, 4 doors, and a V8).

 

[Kraig Wilkinson]

I can imagine. I would absolutely lose my s**t if they made a G70 sized car with an NA V8. I think the Lexus IS F from like 2012 was the last one like that (under 188 inches in total length, 4 doors, and a V8).

That would be nice! The v8 was not on my radar when I started looking at a newer vehicles. Once I drove it ,WOW!

 

[TinsleyC]

Interesting, I didn't experience any throttle input lag.

It is a little laggy, but in my case it's more about pedal travel. On my prior car, a G37, 50% of the power was in the first 1/5th of the pedal push, and half way in was full-tilt boogie.

On the G80, I have to get half way into the pedal to get a snappy response. Or, just turn on Sport mode and it feels kinda like the old G37.

 

[CVDH-TN]

I am getting desperate with this issue. The dealer looked at it twice, did not find anything, they tell me that the clockspring is intact and they even compared to the steering of another G70 to be sure nothing was different. They lubricated it. Each time it is perfect for a few days and then the noise comes back, not better or worse, just there? It is a faint creaking that is audible when you turn the wheel each direction to about 90 degrees. Nothing really bad, but annoying enough to make me cringe every time I take the car.

 

[joschneider]

I am getting desperate with this issue. The dealer looked at it twice, did not find anything, they tell me that the clockspring is intact and they even compared to the steering of another G70 to be sure nothing was different. They lubricated it. Each time it is perfect for a few days and then the noise comes back, not better or worse, just there? It is a faint creaking that is audible when you turn the wheel each direction to about 90 degrees. Nothing really bad, but annoying enough to make me cringe every time I take the car.

Mine is doing the same, but I’ve been waiting for it to either get worse or my oil change to come up before I bring it in. I hope to get it looked at soon so I can share what my dealership finds. There are no other symptoms but the sound, no vibration that matches the clicks or anything. It’s weird.

 

[joschneider]

Mine is doing the same, but I’ve been waiting for it to either get worse or my oil change to come up before I bring it in. I hope to get it looked at soon so I can share what my dealership finds. There are no other symptoms but the sound, no vibration that matches the clicks or anything. It’s weird.

Update: my steering wheel is no longer making this sound. I wanted to drive it for a couple weeks before I confirmed it was actually gone. I have no clue why it stopped, because it was still doing it (very noticeably) when daytime temps were hitting 80 several weeks ago so dont think its weather related. Ill just have to wait for it to come back so they can recreate it. I have an oil change scheduled for Friday where I was going to bring it up, but got a new issue with my rearview mirror anyways. ce la vie

 

[AdriaticBlueG70]

Update: my steering wheel is no longer making this sound. I wanted to drive it for a couple weeks before I confirmed it was actually gone. I have no clue why it stopped, because it was still doing it (very noticeably) when daytime temps were hitting 80 several weeks ago so dont think its weather related. Ill just have to wait for it to come back so they can recreate it. I have an oil change scheduled for Friday where I was going to bring it up, but got a new issue with my rearview mirror anyways. ce la vie

Oh wow. What’s wrong with the rear view mirror? Seems like something they couldn’t possibly screw up. (Though they do surprise me every week).

 

[joschneider]

Oh wow. What’s wrong with the rear view mirror? Seems like something they couldn’t possibly screw up. (Though they do surprise me every week).

not a clue: Rearview Mirror Loose

with how these mirrors are constructed, I cant see much to troubleshoot

 

[TinsleyC]

They're often held on by a set screw, but usually you can easily see them to re-tighten.

But if you find it, don't tighten it! Your steering wheel might start clicking again.

 

[joschneider]

Update: steering wheel clicking is back. Disappeared for a long time and now that it’s back it’s about the same as before so at least it’s not gotten worse. Just looking at the comment above made me chuckle because about a month ago I had my rear view mirror fixed again. The clicking doesn’t bother me much so I’ll be waiting for another oil change to bring it up