Support for suspension issues

[LLT]

Wow Doug725 you sound very angry and frustrated. Is the Genesis suspension that sickening?

No, it's not sickening. Much firmer than I'd prefer, for sure... and unfortunately, like others, I didn't do due diligence and test drive on all road surfaces. Still wouldn't call it sickening.

The guy who calibrated the suspension and boasts of his magical "tune-by-feel" skills should be fired though.

 

[Seattle Genesis]

No, it's not sickening. Much firmer than I'd prefer, for sure... and unfortunately, like others, I didn't do due diligence and test drive on all road surfaces. Still wouldn't call it sickening.

The guy who calibrated the suspension and boasts of his magical "tune-by-feel" skills should be fired though.

I agree its not sickening, but it is a bit disappointing to buy a luxery car and have it behave like this.

I was driving around the suburbs of Seattle looking at homes for sale and going thru all the twist and turns of the hood I was a bit surprised at how I felt like a B B in a tin can being tossed around inside the car. Very disappointing. Its really hard for me to believe this car is "suppose" to behave like this.

 

[LLT]

For what it's worth - I recently drove two other Genesis sedans to compare the drone/humming noise I'm experiencing and both behaved very differently from mine. Both were softer and much quieter. They were also V8's - no idea if that's the difference or there's quality control issues between vehicles (don't see how) - but I found it interesting.

 

[jwaters943]

LLT,

I know it would be a lot of hassle, but have you tried looking into getting your vehicle replaced under your state's lemon laws (assuming your problems would qualify)?

It's truly disappointing that you dealership can't seem to find a true fix for your issues.

 

[LLT]

I'm trying to work with Hyundai on that as we speak, Jwaters - I've even offered to pay the difference. I've not threatened lemon law and haven't become at all nasty -- I don't respond well when my customers threaten me and I don't expect other companies to either.

I'm trying the nice and patient route - we'll see.. I'm hoping they do the right thing on their own!

 

[Yama1yzf]

I agree its not sickening, but it is a bit disappointing to buy a luxery car and have it behave like this.

I was driving around the suburbs of Seattle looking at homes for sale and going thru all the twist and turns of the hood I was a bit surprised at how I felt like a B B in a tin can being tossed around inside the car. Very disappointing. Its really hard for me to believe this car is "suppose" to behave like this.

Something must be horribly wrong with your car..... or are the roads in the burbs of Seattle that bad? I live in the Northeast which does not exactly have glass smooth roads but for 95% of where I drive the ride is fine. It is definitely harsh over sharp bumps or road imperfections but this is a result of the way the suspension is tuned and is not a "defect". What I will say is that the suspension is not as compliant as it should be. It does not absorb sharp road imperfections it just sort of hits them, which when there are multiple imperfections unsettles the car a bit. Nothing short of a full revision of the springs, damping rates, compression rates etc are going to fix it. I would go on record with Hyundai NA about your experience, and it sounds like you have, and hopefully the 2010 suspension will be to your liking and they will allow you to trade your car at a decent price.

 

[doug725]

mine was.

Wow Doug725 you sound very angry and frustrated. Is the Genesis suspension that sickening?

 

[doug725]

Don't get hung on hung on defining defect vs. design since it's a pointless discussion that will never ge resolved in here. His expereince has been a bit extreme like mine, but isn't all that unusual. Some of the cars behave as you describe yours to be, just 10x worse for some reason. The variability between (and in the same) vehciles is part of the problem.

Something must be horribly wrong with your car..... or are the roads in the burbs of Seattle that bad? I live in the Northeast which does not exactly have glass smooth roads but for 95% of where I drive the ride is fine. It is definitely harsh over sharp bumps or road imperfections but this is a result of the way the suspension is tuned and is not a "defect". What I will say is that the suspension is not as compliant as it should be. It does not absorb sharp road imperfections it just sort of hits them, which when there are multiple imperfections unsettles the car a bit. Nothing short of a full revision of the springs, damping rates, compression rates etc are going to fix it. I would go on record with Hyundai NA about your experience, and it sounds like you have, and hopefully the 2010 suspension will be to your liking and they will allow you to trade your car at a decent price.

 

[SterlingDave]

Seattle - beleive me it's not just you there are many with similar experience. Not all of course. I shopped the car what I thought was VERY thoroughly and still got screwed. Good luck!

So, Doug, excuse my ignorance as a relative newbie.....but it seems as though you sold your Genesis (on 3/17/9), isn't that right? I would presume that you had a terrible experience with a car that made your legs go numb, shook you, made you sick, and, as far as I can tell, no one else could duplicate it, even when riding with you.

I checked again on the Fed's web site http://www-odi.nhtsa.dot.gov/cars/problems/recalls/ and found that not ONE complaint has been made about this car's suspension.

And now, almost five months later, why are you are still coming to this site and posting as a Genesis owner? What is it that you hope to accomplish?

One could almost be made to believe that there is an ulterior motive here.

 

[ImInPA]

And now, almost five months later, why are you are still coming to this site and posting as a Genesis owner? What is it that you hope to accomplish?

One could almost be made to believe that there is an ulterior motive here.

With all due respect, this site is not just for Genesis owners. I am not a Genesis owner, but, have a very sincere interest in this car. This is an open forum (at least it has always been presented as one) and everyone is entitled to voice an opinion. I personally passed on buying a Genesis because of several pre-sales dealer experiences; however, I am still very much intrigued by the Genesis and the direction that Hyundai will take it. I for one am just as interested in both the good and the bad in the current Genesis. This forum and the Genesis itself has made me look at Hyundai in a totally different light than I did a few years ago.

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[SterlingDave]

With all due respect, this site is not just for Genesis owners. I am not a Genesis owner, but, have a very sincere interest in this car. This is an open forum (at least it has always been presented as one) and everyone is entitled to voice an opinion. I personally passed on buying a Genesis because of several pre-sales dealer experiences; however, I am still very much intrigued by the Genesis and the direction that Hyundai will take it. I for one am just as interested in both the good and the bad in the current Genesis. This forum and the Genesis itself has made me look at Hyundai in a totally different light than I did a few years ago.

With all due respect to you as well, I understand that this is an open forum but it is named "genesisowners.com". One might therefore expect that most of the posts would be from owners and shared in a helpful manner. And everyone is entitled to voice AN opinion. But there seems to be a point at which voicing that opinion over and over and over, ad nauseum, no longer serves the group good. I read this thread and other similar ones before I bought and frankly found some of the issues to be areas for my own close scrutiny. In fact, I read some of this forum before I looked at or test drove a Genesis.

I think it is a asset to anyone considering a Genesis. And it will remain an asset as long as we maintain a level of proper decorum.

 

[Seattle Genesis]

So, Doug, excuse my ignorance as a relative newbie.....but it seems as though you sold your Genesis (on 3/17/9), isn't that right? I would presume that you had a terrible experience with a car that made your legs go numb, shook you, made you sick, and, as far as I can tell, no one else could duplicate it, even when riding with you.

I checked again on the Fed's web site http://www-odi.nhtsa.dot.gov/cars/problems/recalls/ and found that not ONE complaint has been made about this car's suspension.

And now, almost five months later, why are you are still coming to this site and posting as a Genesis owner? What is it that you hope to accomplish?

One could almost be made to believe that there is an ulterior motive here.

Dave you make a great point. Once you are free of the affliction then you should be cured. If not then the affliction becomes an obsession. hmmmm.

 

[ImInPA]

With all due respect to you as well, I understand that this is an open forum but it is named "genesisowners.com". One might therefore expect that most of the posts would be from owners and shared in a helpful manner. And everyone is entitled to voice AN opinion. But there seems to be a point at which voicing that opinion over and over and over, ad nauseum, no longer serves the group good. I read this thread and other similar ones before I bought and frankly found some of the issues to be areas for my own close scrutiny. In fact, I read some of this forum before I looked at or test drove a Genesis.

I think it is a asset to anyone considering a Genesis. And it will remain an asset as long as we maintain a level of proper decorum.

I agree with you on the value of this forum. While you may not agree with either the frequency or content of Doug's posts, he did in fact put his money where his mouth is and got rid of his Genesis. When I was test driving the Genesis over a period of months, I really paid a lot of attention to the suspension and how it suited me. I personally have no issue with the current setup. Could it be better? Of course. I am sure every vehicle can be improved. For my tastes, the Genesis was very acceptable to me. The only thing that surprised me was that the Genesis seemed to be rather sensitive to crowns in the road with regards to tracking. I have been on this forum for a long time, and, I am amazed that some of these threads are still active.

 

[LLT]

With all due respect to you as well, I understand that this is an open forum but it is named "genesisowners.com". One might therefore expect that most of the posts would be from owners and shared in a helpful manner. And everyone is entitled to voice AN opinion. But there seems to be a point at which voicing that opinion over and over and over, ad nauseum, no longer serves the group good. I read this thread and other similar ones before I bought and frankly found some of the issues to be areas for my own close scrutiny. In fact, I read some of this forum before I looked at or test drove a Genesis.

I think it is a asset to anyone considering a Genesis. And it will remain an asset as long as we maintain a level of proper decorum.

Doug - I sympathize with you... I'm certainly nowhere near as dissatisfied with my Genesis as you were with yours, but believe me when I say understand all too well how a bad experience can leave a bitter taste in one's mouth. With no disrespect intended though, I believe you've made your point and everyone - past, present and future knows where you stand in terms of your opinion on the Genesis. Personally, I think your posts have moved beyond constructive criticism for the benefit of others, to simply an axe to grind with Hyundai.

JMO.

 

[Mark_888]

With all due respect to you as well, I understand that this is an open forum but it is named "genesisowners.com". One might therefore expect that most of the posts would be from owners and shared in a helpful manner. And everyone is entitled to voice AN opinion. But there seems to be a point at which voicing that opinion over and over and over, ad nauseum, no longer serves the group good.

Just to be fair about this, ImInPA has posted 233 times (so far) on this forum and has never owned or leased a Genesis. He has posted frequently about the suspension issue and he even started a thread called "Suspension Issue - A new take."

All of this after just a few test drives and no purchase or lease of the Genesis (he bought a Volvo instead). So before you go around bashing a former Genesis owner about being obsessed about this issue, consider that there are others equally fixated on the subject who are not now, and have never been, a Genesis owner.

But as has been mentioned, it is everyone's right to post here, whether they are Genesis owners or not.

 

[akuma]

anyone remember this video?
[ame="http://www.youtube.com/watch?v=tb4i9betEf8"]YouTube - Interview, Wendell Collins, Genesis, Hyundai 2009.[/ame]
yes, mr. seat-of-the-pants.
anyway, the interviewer actually asks some good questions. the engineer actually prefaces that vehicle structure (structural integrity to the body frame, including high strength steel) is the first consideration before any suspension tuning is done. so my theory is that the use of recycled scrap steel as opposed to virgin steel in the chassis and body of the Genesis leads to inconsistent torsional rigidity, therefore leading to inconsistent ride quality when mated with the suspension. all this changing of shocks, springs, tires and wheels won't make much of a difference, if there is an underlying structural integrity issue with the car that isn't addressed.

 

[Mark_888]

anyone remember this video?
YouTube - Interview, Wendell Collins, Genesis, Hyundai 2009.
yes, mr. seat-of-the-pants.
anyway, the interviewer actually asks some good questions. the engineer actually prefaces that vehicle structure (structural integrity to the body frame, including high strength steel) is the first consideration before any suspension tuning is done. so my theory is that the use of recycled scrap steel as opposed to virgin steel in the chassis and body of the Genesis leads to inconsistent torsional rigidity, therefore leading to inconsistent ride quality when mated with the suspension. all this changing of shocks, springs, tires and wheels won't make much of a difference, if there is an underlying structural integrity issue with the car that isn't addressed.

I do remember that video. However, the I don't think this guy had anything to do with the structural rigidity of the overall vehicle, and I think Hyundai did an outstanding job in that respect. The problem is limited to the springs, shocks, and perhaps a control arm (in terms of ability to track straight) on the North American Genesis (as opposed to the suspension on the Korean version), and not any overall problems with the structure of the car.

I am quite confident that the 2010 changes will satisfy 95-99% of owners (assuming they still like a relatively firm, but not jolting, ride).

Personally, I think part of the problem is that suspension was tuned in Southern California (warmer than average temps) and that it was tuned for a race track (mentioned in the video) with probably a more consistent surface than many owners have to drive on. My Genesis feels better in the summer than in winter, and I am not looking forward to cold weather without an upgrade of my 2009 suspension to 2010 specs (which we don't know for certain is even possible).

 

[jwaters943]

anyway, the interviewer actually asks some good questions. the engineer actually prefaces that vehicle structure (structural integrity to the body frame, including high strength steel) is the first consideration before any suspension tuning is done. so my theory is that the use of recycled scrap steel as opposed to virgin steel in the chassis and body of the Genesis leads to inconsistent torsional rigidity, therefore leading to inconsistent ride quality when mated with the suspension. all this changing of shocks, springs, tires and wheels won't make much of a difference, if there is an underlying structural integrity issue with the car that isn't addressed.

There is no structural rigidity issue w/ the Genesis. Stop grasping at straws.

 

[SterlingDave]

Just to be fair about this, ImInPA has posted 233 times (so far) on this forum and has never owned or leased a Genesis. He has posted frequently about the suspension issue and he even started a thread called "Suspension Issue - A new take."

All of this after just a few test drives and no purchase or lease of the Genesis (he bought a Volvo instead). So before you go around bashing a former Genesis owner about being obsessed about this issue, consider that there are others equally fixated on the subject who are not now, and have never been, a Genesis owner.

But as has been mentioned, it is everyone's right to post here, whether they are Genesis owners or not.

Well, Mark, since you seem to be a fan of numbers, I note that you have posted over 900 times since joining in January, '09. And I have posted nearly 50 times since joining on the first of August. While I find this interesting, I'm not certain of its relevance to the apparent direction of your post. In addition, I have generally found ImInPA's posts to be balanced and varied. AND, he started a thread........that's critical to this discussion....HOW?

ImInPA bought a Volvo....Doug bought a Milan to replace his new Genesis. OK, relevance would be?

And, I would like you to point out to me where I, in your words, "you go around bashing a former Genesis owner about being obsessed". I've not said that anyone was obsessed; that's your word. It would help you (and us) to get facts before YOU start unjustly/incorrectly criticizing anyone else. Maybe there are others who are "fixated" in the subject; at present I'm only aware of one.

But I agree with you everyone has the right to post here, although it would be nice if they posted after verifying the truth of their content.

Now, can we turn the direction of these posts back onto the suspension issue and what positive steps we could take to help Genesis owners find to make their "ride" ride better?

 

[crupp]

***Lets try and keep this thread relevant and on topic. If there is continued bickering we will have to close the thread.***