SXM Issues with Nav Update

[FrankieD]

Hey all,

I updated my nav with the new update that was released earlier this week, and I'm having an issue with my SXM.

The download and update in the car both went well, using the SD card that was in the car, but after the update was completed in the car, I tried to set some SXM presets, but it wouldn't let me. Every time I tried saving a channel, SXM would restart saying "Preparing SiriusXM radio..." and not save/favorite the channel. I did both on the radio screen, as well as through the menu channel list, and both would result in the same issue. There was no issue with saving FM stations.

I've called Genesis and they weren't any help, saying it was a SXM issue, and I also sent a message to them through the update site, but haven't heard anything back yet. Haven't called SXM yet, but will probably do that soon.

I was wondering if anyone else has had this issue after updating to the latest nav software? And if so, did you figure out a resolution?

Thanks in advance for any help!

 

[Ace Deprave]

No issues here with that.

 

[FrankieD]

No issues here with that.

It may just be the SD card that needs to be replaced. Been using the same one for everything update so it may be causing an issue

 

[Ace Deprave]

It may just be the SD card that needs to be replaced. Been using the same one for everything update so it may be causing an issue

I've used the same SD card with each of the updates I've done. I think this is my third update.

 

[FrankieD]

I've used the same SD card with each of the updates I've done. I think this is my third update.

Then I have no idea lol

 

[F1-fan]

Hey all,

I updated my nav with the new update that was released earlier this week, and I'm having an issue with my SXM.

The download and update in the car both went well, using the SD card that was in the car, but after the update was completed in the car, I tried to set some SXM presets, but it wouldn't let me. Every time I tried saving a channel, SXM would restart saying "Preparing SiriusXM radio..." and not save/favorite the channel. I did both on the radio screen, as well as through the menu channel list, and both would result in the same issue. There was no issue with saving FM stations.

I've called Genesis and they weren't any help, saying it was a SXM issue, and I also sent a message to them through the update site, but haven't heard anything back yet. Haven't called SXM yet, but will probably do that soon.

I was wondering if anyone else has had this issue after updating to the latest nav software? And if so, did you figure out a resolution?

Thanks in advance for any help!

Try resetting the head unit by pushing in the little pin hole underneath the volume button. I usually experience a lag for the SXM channel images/logos to show up but everything else works fine.

 

[FrankieD]

Try resetting the head unit by pushing in the little pin hole underneath the volume button. I usually experience a lag for the SXM channel images/logos to show up but everything else works fine.

I’ve done that multiple times already. I’m going to try to do the multi-cycle start stop...sometimes that helps. Fingers crossed it works

 

[auditd0rk]

I’ve done that multiple times already. I’m going to try to do the multi-cycle start stop...sometimes that helps. Fingers crossed it works

I’m experiencing the same issue with not being able to save SXM favorites. What is the “multi-cycle start stop” you’re talking about?

 

[FrankieD]

I’m experiencing the same issue with not being able to save SXM favorites. What is the “multi-cycle start stop” you’re talking about?

I’m the past with certain infotainment issues, Genesis Customer Care told me to turn on the car until radio boots up, then turn it off. Repeat those steps 3-4 times, then do a soft reset and it resolves, or should resolve infotainment issues. Haven’t tried it yet, but will later.

 

[joschneider]

@FrankieD Kia Stinger Navigation Map Update

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[FrankieD]

@FrankieD Kia Stinger Navigation Map Update

Thanks. I will take a look at it

 

[FrankieD]

@FrankieD Kia Stinger Navigation Map Update

Unfortunately, no help there (yet) either lol. Hopefully someone figures out a solution soon

 

[FrankieD]

Called Sirius about the presets. Apparently there was a new update and policy change on their end which may be causing an issue for some cars. The rep sent a refresh signal and said to wait until tomorrow to try again...he said it should work. If not, it should be back to normal in a week...and if it doesn’t work then too, to call the tech support department and troubleshoot with them.

 

[CSULA21]

I'm having an issue as well after updating the Nav. system. However, mine is with the presets arrangement. Instead of the presets being saved in the order that I'd like them to be in, they are being organized numerically according to their channel. Anyone else having this issue?

 

[FrankieD]

I'm having an issue as well after updating the Nav. system. However, mine is with the presets arrangement. Instead of the presets being saved in the order that I'd like them to be in, they are being organized numerically according to their channel. Anyone else having this issue?
View attachment 35784

From what I read, the new update puts the stations in numerical order. Have no idea who thought that would be a good idea

 

[MrMegadeth]

Yes, does the same on FM radio also.

 

[joegr]

I'm having an issue as well after updating the Nav. system. However, mine is with the presets arrangement. Instead of the presets being saved in the order that I'd like them to be in, they are being organized numerically according to their channel. Anyone else having this issue?
View attachment 35784

That started with the prior update (November of 2020?). It is very annoying and just plain stupid.