Throwing in the towel.

[Jim Karns]

I have a 15' Genny sedan V6 AWD with 4400 miles. Car has been in the shop for 39 days in the last 6 weeks. No assistance from factory reps (when they do return my calls). Can anybody recommend a lemon law lawyer that practices in North Carolina. Got to start the wheels of justice moving in this direction. Don't really want to - but getting nowhere from Hyundai. Dealer has been great - but can't fix. Factory rep doesn't return call. Have resorted to having to call Hyundai US headquarters in California, multiple times.
Anybody that knows of a good attorney.... There name would be appreciated.

Thanks, Jim

 

[MadCat]

What is the issue with the car?

 

[dougmcp]

What is the issue with the car?

This is the problem and post: http://genesisowners.com/hyundai-ge...mer-service-I-ve-ever-experienced-!-EVER-!-!-!

 

[homeofstone]

I hope you have been driving their loner Genesis all this time.

 

[Mark_888]

Unfortunately, the North Carolina Lemon Law apparently does not include payment of attorney fees by the auto manufacturer if you win the case. However, most lawyers will only charge you a fee if you win. But it "may be" cheaper to hire a lawyer that requires payment win or loose, especially if you are confident you will win.

According to your signature you live in Connecticut. If so, did you purchase the car in NC while living in CT? Not sure which state law would apply in that case.

 

[PMCErnie]

Assuming you have received a loaner car, you should leave your Genesis in the shop until it has been fixed. Back off on your daily tirades. Let the system work. I'm guessing your impatience is dooming you. You need stress management more than a lawyer.

 

[AustinTX]

Assuming you have received a loaner car, you should leave your Genesis in the shop until it has been fixed. Back off on your daily tirades. Let the system work. I'm guessing your impatience is dooming you.

I disagree. My loaner car paid for by Hyundai was a 2015 Chevy Cruze Base model ($16,000 list price) with zero options, not the $50,000+ vehicle I am paying for each month. I also lost access to BlueLink (monthly subscription), SiriusXM radio (monthly subscription), as well as my toll tag (which gives me a discount on toll roads) while using the rental vehicle.

Having a loaner car (unless it's an equivalent to the actual Genesis one owns/leases) for 39 days (which is 5.5 weeks) is not an equivalent substitute, especially when Hyundai is apparently not able to fix this issue permanently and isn't actively reaching out to the customer to make them feel like they are taken care of. This is no longer a question of patience, this is a question of getting use of something that one is actually paying for. I did leave my Genesis in the shop for almost 5 weeks, and all the issues I reported have returned in less than 200 miles after picking up my car. All the while I was driving a piece of junk rental car. If I wanted to drive a Chevy Cruze, I would have purchased one and saved $34,000+ in payments, plus my monthly subscription to BlueLink, SiriusXM radio, etc.

I think Jim has reasonable expectations, and I also think that Hyundai/Genesis should take much better care of their customers. Whatever "system" they have doesn't work, it hasn't worked for me either and I don't expect it to work unless someone lights a fire under someone else's behind and starts getting serious. If they want to be a luxury brand, they have to act like one - right now they are worse than my experiences with Chrysler and VW in the past.

At what point would you agree that the "system" they have failed? Two months? Three months?

 

[Mark_888]

Assuming you have received a loaner car, you should leave your Genesis in the shop until it has been fixed. Back off on your daily tirades. Let the system work. I'm guessing your impatience is dooming you. You need stress management more than a lawyer.

In some cases, that may be good advice. But other times the car may in fact be a "Lemon," with ongoing electrical problems that will plague the owner for years to come.

It seems like Hyundai quality control is really slipping, with simple things like tightening down electrical connections (and making sure there is bare metal to ground things). Also, the recent comments about warped rotors, caused most likely by techs at the port of entry over-torqueing the wheels when installing accessories like wheel locks and mud guards, is a sign of poor management.

 

[LarryJM]

I have a 15' Genny sedan V6 AWD with 4400 miles. Car has been in the shop for 39 days in the last 6 weeks. No assistance from factory reps (when they do return my calls). Can anybody recommend a lemon law lawyer that practices in North Carolina. Got to start the wheels of justice moving in this direction. Don't really want to - but getting nowhere from Hyundai. Dealer has been great - but can't fix. Factory rep doesn't return call. Have resorted to having to call Hyundai US headquarters in California, multiple times.
Anybody that knows of a good attorney.... There name would be appreciated.

Thanks, Jim

What most people don't realize that I found out is that the minute you utter the words "LEMON LAW" you are put into an entirely different level of customer service that appears to be run by the "LEGAL TYPES". It is much more non responsive and limited since HMA is only protecting their position to the max allowed under strict adherence to their legal warranty requirements. One would be wise to refrain from mentioning this until it truely is being considered as a last resort. NON LEMON LAW customer service is from my experience much more helpful and responsive and one is many times more likely to receive at least minimally acceptable and responsive CS that dealing with the LEMON LAW side of HMA.

Larry

 

[PMCErnie]

Larry is quite correct. Austin may have doomed himself with no recourse left but expensive legal fees. Jim too.

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[AustinTX]

Larry is quite correct. Austin may have doomed himself with no recourse left but expensive legal fees. Jim too.

Just to clarify, I agree with the original poster of his thread that Hyundai/Genesis need to get their act together, and I have also had a very dissatisfying customer experience so far, but I haven't approached anyone at Hyundai/Genesis about a buyback or uttered the words "lemon law" to anyone yet.

Their customer service experience is dismal at best, and I would definitely not get another vehicle from this company until they get their act together. I'm still curious if anyone has a response to my post (#7) other than "you doomed yourself". Do people find this treatment from Hyundai/Genesis acceptable?

 

[RyanB]

I disagree. My loaner car paid for by Hyundai was a 2015 Chevy Cruze Base model ($16,000 list price) with zero options, not the $50,000+ vehicle I am paying for each month. I also lost access to BlueLink (monthly subscription), SiriusXM radio (monthly subscription), as well as my toll tag (which gives me a discount on toll roads) while using the rental vehicle.

Having a loaner car (unless it's an equivalent to the actual Genesis one owns/leases) for 39 days (which is 5.5 weeks) is not an equivalent substitute, especially when Hyundai is apparently not able to fix this issue permanently and isn't actively reaching out to the customer to make them feel like they are taken care of. This is no longer a question of patience, this is a question of getting use of something that one is actually paying for. I did leave my Genesis in the shop for almost 5 weeks, and all the issues I reported have returned in less than 200 miles after picking up my car. All the while I was driving a piece of junk rental car. If I wanted to drive a Chevy Cruze, I would have purchased one and saved $34,000+ in payments, plus my monthly subscription to BlueLink, SiriusXM radio, etc.

I think Jim has reasonable expectations, and I also think that Hyundai/Genesis should take much better care of their customers. Whatever "system" they have doesn't work, it hasn't worked for me either and I don't expect it to work unless someone lights a fire under someone else's behind and starts getting serious. If they want to be a luxury brand, they have to act like one - right now they are worse than my experiences with Chrysler and VW in the past.

At what point would you agree that the "system" they have failed? Two months? Three months?

I have been through all of this with Hyundai myself. When my Sonata died I was constantly put in little economy cars that were nothing like my car they were servicing. I was told that they were only required to give me a rental in the same category and every time I was made an appointment to get an actual Sonata as a dealer loaner every time I came in for my appointment the loaner was nowhere to be found so it was off to a rental company. But I'm sorry a Honda Fit or a Nissan Sentra are compact cars and not a mid-size sedan. For the first year of problems I just went with the flow and complied with whatever the dealer said just hoping that they would fix the car. But when this moved into the second year and the loaners kept getting worse and worse and I was still having the same issues I started to complain. I hounded the rental car company that my dealer used and I was constantly swapping out the rentals daily. I also had them extend my blue link for 2 months due to all the time I could not use my system.

As for some other comments about not saying Lemon Law when I contacted corporate after multiple failed attempts at repairs I stated my vehicle was a Lemon up front and they did move my file to the legal department. But I did finally get results when the legal department called me back and reviewed my file. So it did help me but that may not be the case for everyone. I finally got the result that I wanted when I swapped out a rental that they had me in that smelled like an ash tray. The only car they had left was a 2016 F250 Super Duty with a 8" lift. They tried calling every other Enterprise in the area but nobody had available car so they had to put me in it and billed the dealer. I then told my dealer that I was not going to pick up my car until they found the problem and fixed it and by this time the problem was an unknown electrical/engine issue. After driving this truck for a week or so the dealer notified Hyundai that the car was not fixable and my buy back was started and they asked me to bring the truck back. So for me constant pressure on everyone involved was the only way to get results. I just wish I started this from the onset of my problems since I would have received a better settlement on my buy back. Also my dealer told me that you need the car in 3-4 times for the same unresolved issue for them to even review they file as a buy back and I was told to just keep bringing it in so they can document it. Honestly my dealer helped me get this done more than Hyundai Corporate. You could see it in their eyes every time I pulled into the service department that they just wanted the car to be gone. I need to bring the Genesis in but I feel bad about bringing in another car for them to repair that they didn't sell me.

 

[Jim Karns]

Assuming you have received a loaner car, you should leave your Genesis in the shop until it has been fixed. Back off on your daily tirades. Let the system work. I'm guessing your impatience is dooming you. You need stress management more than a lawyer.

NO LOANER PROVIDED. NC law provides that you may proceed with the lemon law if the vehicle was purchased in that state. Conn lemon law is the same (the state it was purchased is the state that it applies.)

I have attempted to contact 2 lawyers offices . awaiting call backs. I'm at the scorched earth level now - Whatever it takes to get Hyundai to make good on the car.
Was advised today, by the regional rep, that her boss has advised that they will not replace or refund the vehicle. THIS IS SOME SHIT! I'm at day 40 in the shop in the last 6 weeks. What a shitty way to run a company.
I guess the challenge has been laid down... HEY HYUNDAI - - CHALLENGE ACCEPTED...SEE YOU IN COURT!

- - - Updated - - -

Thanks, Car was purchased in NC. Is registered in Conn. NC law applies - I checked with both states

- - - Updated - - -

I would be far less stressed out if the reps & others would keep me in the loop. Impatience is being exasperated by lack of communication from reps. Dealer is the only one that keep up with the calls

 

[CanukV6]

I hear your frustration and pain, but before you go the legal route, I would strongly suggest that you make one more attempt to get some positive action from Hyundai USA. Erwin Raphael is the General Manager for the Genesis Brand in the United States. I would e-mail him directly with a summary of your experiences and ask for his help to resolve this matter. I would avoid any threats of legal action and refrain from any insults, etc., just state your case and make sure he understands that you have tried to go through normal Customer Service channels without success. I would also copy Barry Ratzlaff who is Executive Vice President of Customer Satisfaction on the e-mail. Seems like you have nothing to lose at this point.
Based on the e-mail format for other Hyundai USA employees, their e-mail addresses will be ERaphael@hmausa.com & BRatzlaff@hmausa.com

 

[Jim Karns]

UPDATE! I spoke with a dealer (Not giving out name) who informed me that the battery issue is an ongoing problem and the new Genesis coming in have a solar trickle charger on the dash... To prevent the battery from going dead. Apparently the problem HAS NOT been fixed.... This could result in a serious problem for Hyundai. What the hell ! And yet I get the blow off from the factory rep.... See you in court... found a lawyer!

 

[Mark_888]

UPDATE! I spoke with a dealer (Not giving out name) who informed me that the battery issue is an ongoing problem and the new Genesis coming in have a solar trickle charger on the dash... To prevent the battery from going dead. Apparently the problem HAS NOT been fixed.... This could result in a serious problem for Hyundai. What the hell ! And yet I get the blow off from the factory rep.... See you in court... found a lawyer!

Solar trickle charger? Not sure I believe that one without some additional info from Hyundai Motor America.

But in any case, gremlin electrical problems can be a nightmare, and I would definitely exercise the Lemon Law and get something else.

 

[glennk]

I vaguely remember BMW has the same issue. Ironically, to prevent the issue you have to get a genuine BMW trickle charger....for $130!

 

[CanukV6]

Although I have read about some people having issues with their battery draining, this does not seem to be an across-the-board problem. Many new cars have parasitic losses even when switched off, but unless the car is unused for a very long period of time, the battery should not totally discharge.

 

[DubbuD]

I've had mine for about 5 months now and still going strong. No issues, no battery or electrical problems. The only thing I'd say that happens sometimes which is quirky, is the blind spot light will come on from time to time when I'm on the highway, but its always been in bad weather and I just assume its a piece of snow or rain falling the way of or on the sensor.

Also, in the cold, the door seals and pano roof seals sometimes creak or squeak until the car warms up. But that's just the seals getting hard in the cold, and if the car wasn't so quiet inside I'd probably never actually notice it. Every little noise inside the cabin is amplified by the general quietness of the cabin, hahaha.

 

[Mark_888]

The point is not whether the Genesis is a Lemon, but whether the specific car that the OP has is a Lemon. Based on his problems so far, I would say it is a Lemon, and would dump it via the Lemon Law if at all possible.