Trouble scheduling service

[jetrep]

Yesterday I called the dealer closest to my house. I did not buy from this dealer as they had no used G70s that I wanted. We've had previous experience with this dealer having a difficult time getting our Santa Fe serviced (which was purchased there).

I was trying to schedule a service to have my rattling moonroof repaired. Nothing urgent but I never got that far. I was asked my name to which I replied I'm not in their system. I was then informed that they're not taking any new clients until January 1 of next year. I was forwarded to the guy I'm supposed to speak with who handles new clients but only got his voicemail.

There's only one other dealer within a reasonable distance. I called and had to leave a voicemail. I haven't heard back and I'm not wondering if I will. I'm sure glad I don't have an urgent need for service. I can't help but assume these dealers are refusing to pay techs what they're worth.

 

[EdP]

Yesterday I called the dealer closest to my house. I did not buy from this dealer as they had no used G70s that I wanted. We've had previous experience with this dealer having a difficult time getting our Santa Fe serviced (which was purchased there).

I was trying to schedule a service to have my rattling moonroof repaired. Nothing urgent but I never got that far. I was asked my name to which I replied I'm not in their system. I was then informed that they're not taking any new clients until January 1 of next year. I was forwarded to the guy I'm supposed to speak with who handles new clients but only got his voicemail.

There's only one other dealer within a reasonable distance. I called and had to leave a voicemail. I haven't heard back and I'm not wondering if I will. I'm sure glad I don't have an urgent need for service. I can't help but assume these dealers are refusing to pay techs what they're worth.

Has little to do with pay. With the lack of new cars people are more interested in servicing the existing car. Service is also a profit center. Tuesday I made an appointment at my dealer for 11/16. First available.

I stopped by and the waiting area was the most crowded I've ever seen there. They are also a Toyota dealer next door. The lack of cars was plain to see. They had the few spaced out so much you could park a battleship between them with space left over for an aircraft carrier.