SO, now this is getting ridiculous! This dealership's service department is pretty much inept. The worst customer service I've ever had while dealing with this problem. The first time I turned my car in to try to fix my cruise control issue, they gave me a 2015 Tucson as a loaner car and it was absolutely filthy on the inside. I had to wipe mud off the back seat before I could even put my gym bag on the seat.
Then the 2nd time I dropped the car off this past Tuesday they were supposed to have another loaner car for me. Instead, the girl behind the counter informed me that the service manager was on vacation all week and he had told her to rent me a car and that I had to wait for the rental company to show up with a car after they called them. She promised me they were literally three blocks up the street and would be there within minutes. I had shown up at the dealership at 7:50 am and I informed her I had an 8:30 meeting at work and that I was a 25 minute drive from work.
30 minutes later there was no one there from the car rental place. I could see the Tucson that had given me the week before in the parking lot outside and I could also see a Subaru Outback that had a big sticker in the back window that said "Customer Courtesy Car for ******** dealership" I asked why I couldn't have one of those loaner cars that I really needed to go because I was going to miss my meeting. She said those loaner cars must already been spoken for and I said "Yes one of them was supposed to be spoken for by me." So, It's now been 45 minutes since I dropped the car off and I am livid. I complained to the girl behind the counter who for the third time calls the car rental place, and they say the guy has been in the dealership lobby waiting for me. He finally comes around to the service dept. in an electric green Chevrolet Spark. Yes, that's right, I just dropped off a Genesis, but this dealership thinks I'm supposed to be just fine driving one of the tiniest econoboxes on the road. Even though the dealership was going to be paying for this, I still had to use my Credit Card to rent the car. I looked at the girl behind the counter and said "You've got to be kidding me. I just dropped off a Genesis and you're putting me in this tiny econobox?" She halfway apologized. I looked at the rep from the car rental place and I said "You're taking me to get a bigger car." So, he drove me to the rental place, which was out of everything except for shitty 2-3 year old compact cars. I ended up in a 2013 Chevrolet Cruze, because that was the best thing they had available.
On top of that, the Hyundai Tech they flew in to diagnose my cruise issues was unable to find anything that's causing the problem. So, they were supposed to get in the main cruise module on Thursday and replace it then. I didn't hear a word from the service dept all day Thursday. So, I expected to hear from them today(Friday). When 3 pm rolled around, and I hadn't heard anything I decided to call and inquire about the status of my car. The phone rang and rang, but no one from Hyundai service ever picked up. After waiting for about 5 minutes, a fellow from the Subaru service dept. (their sister dealership beside them) answered. He told me he would walk over to their service dept. and ask them to call me back. An hour went by, and no call. So, I called back again. AGAIN, no one in Hyundai service ever answered. But after about 5 minutes, I got the same guy from Subaru service who apologized and said he would walk back over and make sure they called me.
Sure enough 10 minutes later a girl calls from Hyundai service. She informs me that the part they needed didn't come in until Today and that they did not have a tech to put it in, so they would have to keep the car until Monday and hopefully be able to get it put in then. I guess they weren't even going to call me to let me know what was going on if I hadn't called them.
So, out of my first 4 weeks of ownership, they will have had my car in their service depart for a total of 12 days. I've never in my life has such a horrible experience with a new car and a dealership. I've already written the general manager of the dealership and told him that if the car isn't fixed with the replacement part on Monday, I expect him to be on the phone with Hyundai getting approval for a replacement car.
