Trying to activate Blue Link

[ewang]

Since its freezing cold in Wisconsin, I thought I would activate the Blue Link package to get the remote start. Why not, I thought.

First issue was getting my car added to My Hyundai. Since it was previously owned, I had to have the dealer manually add the car to my account. From there, they couldn't do anything for me. They said I had to contact Blue Link directly.... Arg!

Signed up via the website and received an email instructing me how to activate the system. Failed every time despite resetting the headunit. Called into tech support, and they told me to wait 24 hours. Waited 36 and they activation failed. Waited on hold for 20 minutes to go through the entire process again.... Now they've opened a ticket.

What a pain in the ass this is. Anyone else have a similar experience? Any things you know of I can do on my end to get this moving?

It blows me away that Blue Link customer service doesn't have any visibility into if the car is "pinging" their servers.

 

[Suburbazine]

If the dealer manually added it to your account, that's half the issue. Bluelink is very buggy on the backend and requires a particular path to be followed for VIN clears. This entails calling support, getting a case number, emailing clear photos of title/bill of sale, registration (temp or full) and driver's license to consumeraffairs@hmausa.com. Your case number is used as the subject for the email (nothing else).

Once you've emailed this, wait 24 hours and call Bluelink back and ask them to process the VIN clear. When this is done you can manually add the car to your account using the VIN. At this point you can retry activation, but it usually takes them 1-3 hours to get all features operable after the VIN is added to your account and services purchased.

Having gone through this already (it only took me 1 day since I knew the online submission form didn't work) I learned the ins and outs of the system from several of the knowledgeable Bluelink agents. My experience was far less painful than many of the users here, though.

PS: Never use the online VIN clear submission form. The ticket creation system is broken and assigns your submission to the very bottom of the support queue as a low priority item.

 

[ewang]

Thank you very much.
Do you think I should try this way, even though Blue Link already pulled a ticket?
Maybe I should send an email with my ticket number, explaining the path I took.

I'd hate to duplicate efforts, but now wish I had reached out here first!

 

[Suburbazine]

Thank you very much.
Do you think I should try this way, even though Blue Link already pulled a ticket?
Maybe I should send an email with my ticket number, explaining the path I took.

I'd hate to duplicate efforts, but now wish I had reached out here first!

If you already have a ticket number, I'd use it to submit documents for a VIN clear. It wouldn't hurt to call them back and collect it and let them know you want to process a manual clear on their end.

 

[sgrenald]

I'll add my experiences here...

I bought my used 2015 5.0 (Tech package) in June. Didn't get the extended warranty. I couldn't install CarPlay and after some calls with support, ended up getting the head unit replaced back in July. Signed up for the free 90 day Bluelink. Remote start & diagnostics worked fine, but the geofencing didn't. The error I'd get on the phone app was that I should reset the thing on the web. I didn't bother, which may end up being a big mistake. I also didn't bother to find out how long my initial warranty was good for. Carfax had the first sale fo the vehicle as Feb 2016, but I learned in December that the warranty was activated in October of 15.

So I paid for BlueLink (just connected care and Safeguard) and tried to activate the geofencing before heading on a trip to LA at Christmas. Same error, so I went to the website as directed, but there wasn't anything to reset. THEN I finally called BlueLink support.

So over the last three months they call me every couple of weeks to tell me that the engineers "did something" and to try again. My car is behaving exactly the same as it was last year, so whatever they're doing isn't addressing the issue. The remote services (turning the car on, locking it, locating it) work fine, but geofencing gives me an error/failure message a few minutes after I try to set it. On two separate occasions they told me that I needed to delete the apps from my car and that would fix it. Whenever I've tried to access the apps, I get an error that the vehicle can't be authenticated.

My non-technical guess is that the head unit is bad. Besides this issue, whenever I talk to someone via CarPlay, they start hearing themselves echoed back after a few minutes. So I'm hoping that eventually Hyundai will come back and tell me that even though I'm out of warranty, the fact that the head unit was only in the car for a few months before I reported the problem, that they'll replace it. Or that it's not the head unit and that it's something else in the car that they'll fix.

One of the morals of the story here is that you shouldn't wait on a problem...

 

[G-859311]

Sir, for one thing geofence doesn't work unless u have remote services for the geofence alert is part of remote services. Usually, if there is an issue with the HU and it's replaced, which is what you said that should be an easy fix with a simple service activation also using ur app is needin to uninstall/reinstall app hope that this helps

 

[zahirusa]

Thank you very much.
Do you think I should try this way, even though Blue Link already pulled a ticket?
Maybe I should send an email with my ticket number, explaining the path I took.

I'd hate to duplicate efforts, but now wish I had reached out here first!

I am in the same situation. Any luck with your blue connect?

 

[ewang]

I am in the same situation. Any luck with your blue connect?

Just do what he says up above.... takes longer than you'd think, but they finally cleared it. What a pain in the ass it was.

 

[zahirusa]

Thank you. Followed the other user's advice and it did the trick. After sending the email to the genesis consumer affairs VIN was clear in no time and Blue connect was able to Active my service. Within an hour or so I am able to start, stop my Genesis with App.

 

[skipgen]

I didn't have any problems with signing up - and I was the 2nd owner. Guess I got lucky....

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[G-565020]

I had the same problem, I submitted a ticket it took bluelink support. It took them 5 days to return the call. No help. I live in NYC and its cold so I just install a compustar 7900 alarm with a drone module for telephone remote start ability. I figured bluelink subscription is close to 300.00 per year, the alarm cost me 525.00 installed with a 3 year warranty. I how have remote start and a few other features

 

[Shaundee23]

I just brought 2018 G80 and have tried to activate the blue link services but I keeping a failed issue. I have called blue link and got a case # and still not working. I keep calling customer services once a week waiting on them to fix the problem but all they can say is someone will call you with an update and this is going on the 2 month. Did anyone else have these issues?

 

[G-238731]

Since its freezing cold in Wisconsin, I thought I would activate the Blue Link package to get the remote start. Why not, I thought.

First issue was getting my car added to My Hyundai. Since it was previously owned, I had to have the dealer manually add the car to my account. From there, they couldn't do anything for me. They said I had to contact Blue Link directly.... Arg!

Signed up via the website and received an email instructing me how to activate the system. Failed every time despite resetting the headunit. Called into tech support, and they told me to wait 24 hours. Waited 36 and they activation failed. Waited on hold for 20 minutes to go through the entire process again.... Now they've opened a ticket.

What a pain in the ass this is. Anyone else have a similar experience? Any things you know of I can do on my end to get this moving?

It blows me away that Blue Link customer service doesn't have any visibility into if the car is "pinging" their servers.

I am having the same issues....so frustrating!

 

[Lastleg69]

When I bought my 2016 CPO I signed up for the blue link packages right away. Had zero issues getting it to work. After the one-year period I let it lapse- I just wasn’t using it.

Fast forward to January 22. Decided that I’d like to have the remote start for the winter. I’m having all the BS problems listed above. It’s been 10 days and 3 calls to BlueLink. They keep telling me to reset the head unit and… blah blah blah. VERY frustrated.

 

[Lastleg69]

When I bought my 2016 CPO I signed up for the blue link packages right away. Had zero issues getting it to work. After the one-year period I let it lapse- I just wasn’t using it.

Fast forward to January 22. Decided that I’d like to have the remote start for the winter. I’m having all the BS problems listed above. It’s been 10 days and 3 calls to BlueLink. They keep telling me to reset the head unit and… blah blah blah. VERY frustrated.

I finally got through to Hyundai Blue Link again and they got it working for me. Great! Only to find out that after Dec 31st, 2022, my connected car won’t work anymore. Typical.

 

[lolopfitz]

I just brought 2018 G80 and have tried to activate the blue link services but I keeping a failed issue. I have called blue link and got a case # and still not working. I keep calling customer services once a week waiting on them to fix the problem but all they can say is someone will call you with an update and this is going on the 2 month. Did anyone else have these issues?

How long did it take to resolve this? if they even did....I am going on 2 months with an open ticket and still nothing. Their engineers are horrible or there is only one engineer working on all these issues. either way i am not happy!!

 

[surprisinguy]

You shouldnt worry about it now.... Anything connected with the 3g modem in the car will cease working Jan 1. I just went ahead and canceled mine last week - getting a remote start installed in mine next week that works off my remote.

 

[Lastleg69]

You shouldnt worry about it now.... Anything connected with the 3g modem in the car will cease working Jan 1. I just went ahead and canceled mine last week - getting a remote start installed in mine next week that works off my remote.

Which remote did you get?

 

[EdP]

How long did it take to resolve this? if they even did....I am going on 2 months with an open ticket and still nothing. Their engineers are horrible or there is only one engineer working on all these issues. either way i am not happy!!

Get your money back from the day it stopped working and get a remote starter installed. Only thing I miss is the "send to car" feature buy my remote works better and faster.

 

[surprisinguy]

Just added new Remote Start

Since the 3g is going to be dead soon and the only thing I really used the Connected Services for was the remote start, I went ahead this week and had a physical remote start installed in my car. The company that makes the product is "FlashLogic" and it works just fine.

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