What do you want Genesis to do?

[PaininDbutt]

Oh yes, I just traded my modded 2021 A6 since due to injuries I can not use a car

 

[ras61]

The Audi A6 Allroad is an interesting vehicle. Great looking too. With A6 underpinnings parts and service etc. shouldn't be a problem.

Funny, Audi doesn't get great reliability marks, but I know a friend that's had several including a couple A6's, and he says they've always been awesome. And I'm not done considering a GV80, they've just gone from the heir apparent to the back burner; finding an Allroad the way I want will be challenging, and I still need to do a test drive to see how they compare

 

[PaininDbutt]

Well as a former owner of several Audi it’s like any brand, some models have their flaws. I think the Allroad did not get its just due because the RS6 overshadowed it..

 

[Kassey22000]

Well as a former owner of several Audi it’s like any brand, some models have their flaws. I think the Allroad did not get its just due because the RS6 overshadowed it..

I tend to agree that the Allroad A6 was an awesome car, however our 2000MY had a oil seal leak the 1st month, multiple recalls, every single cup holder front and back failed as did a lot of electronics over the 5 year ownership.
It’s true that the GV60 has had recalls, but we love it and hope Gen just get’s its moslty econobox dealership/service centers up to what Genesis promises in its marketing and PR. It’s NOT a luxury brand yet.

 

[PaininDbutt]

No I totally agree and honestly I definitely did not buy mine thinking it’s luxury. I purchased it because I’m big and it accommodates my fluffiness lol.

 

[Kassey22000]

Yeah, it's a real shame that the marketing/sales/customer support parts of the company are letting down the design and engineering segments.

THIS^^^ GMA is a mess and you only have to look to the C-suite in Korea for why. “The fish rots from the head”. While I see some minor improvements in the last months, the entire NA organization is disorganized and poorly lead from the top down. GMA has had YEARS to address North American sales and service issues since launch and yet it’s by and large very poor across this market.
Fantastic cars, sub-par company.

 

[Tau]

...

hope Gen just get’s its mostly econobox dealership/service centers up to what Genesis promises in its marketing and PR. It’s NOT a luxury brand yet.

Ditto!

 

[ras61]

No I totally agree and honestly I definitely did not buy mine thinking it’s luxury. I purchased it because I’m big and it accommodates my fluffiness lol.

Don't know if you're just joking, but I definitely think the GV80 is a luxury auto, but as many others have pointed out, the corporate leadership, sales, and service is holding the brand back. They should sell these autos like Teslas with an upfront price for everyone, that would at least eliminate the sales problem while stand alone dealerships are being gradually rolled out. They should also be putting pressure on the Hyundai Service centers, keeping track of the problems and threatening their license and ability to sell Genesis in the future without an acceptable satisfaction score. Rolling out a luxury brand with a non-luxury dealer network is challenging for sure, but they've had years to work on it, and any progress seems minimal to none from my point of view.

 

[PaininDbutt]

No I am just trying to make light of an annoying situation. I’m hopeful with the opening of this stand alone Genesis dealership, I can feel confident they will actually do what they say.

 

[photogenesis_G70]

What's your vision for Genesis? The brand... What would you like to see them do? A new car? A new CUV? A new EV? What? High performance? Ultra luxury? What can Genesis do that would make you say, "Wow! I'm proud to be a Genesis owner - and I'm going to remain loyal forever."?

Amazing new styling and luxury. Now raise the bar for dealers & service. My current Genesis dealer is an old KIA dealership with KIA service. I don't know how they think they can push this as a luxury brand like BMW's but completely disregard dealerships

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[PaininDbutt]

I can’t emphasize this enough, the sales is a SMALL part of the equation. Poor service will have us jumping ship asap no matter the cost !

 

[Jhon]

Amazing new styling and luxury. Now raise the bar for dealers & service. My current Genesis dealer is an old KIA dealership with KIA service. I don't know how they think they can push this as a luxury brand like BMW's but completely disregard dealerships

What I don't get is, who cares what name is on the building, as long as you get good service? If the Hyundai/Genesis dealer opens a new stand alone Genesis service and showroom building a mile or two down the road, and it is run by the same people who ran the Genies service at the old building, why do people think that the service will automatically get better? It's not the building, it is the people working there.
I have gotten great service from Hyundai dealers when I owned Hyundai's. So I don't think it is the name on the building, I think it is the people inside who are running it and doing the work.
The service I have gotten for my Acura and my Audi is no less than what I have gotten from my Hyundai dealer and am now getting from my Genesis / Hyundai dealer. As far as the BMW service goes, well, they put out a much better spread of snacks, but the service as far as the service goes, no difference.
My current Genesis/Hyundai dealer has two separate waiting rooms, but I really don't care. I sit in the one with less people. As far as the service goes, I make an appointment, they service my car and I am on my way. That is what I want.

Now that being said, I know some of you have trouble getting a fuel cap replaced on their car due to lack of service appointments. But again, don't blame that on the name on the building, blame it on the name on the deed.

 

[Husky]

I agree, exhibit that I have hopes that the techs at a Genesis-only dealer/service center would at least be trained to service Genesis vehicles - unlike the techs at my Hyundai dealer, with the exception of one guy. My sales guy even told me "there's only one tech here I'd let work on your car"
We'll have to see.

 

[Markdes]

I have had my gv80 for almost a year now with 2 oil changes at the Hyundai/Genesis dealership and once for a look see on a possible differential problem. The service I received was excellent and went smoothly in a timely manner...I just hope the car holds up ( I have low confidence) considering all the complaints reported on this forum since I became a member here...But so far I’m happy with the purchase!

 

[G-465811]

Quite frankly, I don't know what the heck they are doing other than tarnishing the brand. I have not had a single issue with my car. My only service experiences have been with annual check ups and oil changes. I made my appointments well in advance so getting an appointment was not an issue.
But, that being said, when it is time to replace this car, (probably in a year or so, and I am still reading about the crappy service, I will not get another one. If I had had any of the nagging issues that others have had, and could not get an appointment, or a part or a loaner. I would be livid. And I love this car.

I have tried multiple times to use their concierge service, I have never been able to get it scheduled because it is essentially unsupported. Now I have a warranty recall and not only no option for a loaner, no option for a courtesy van, only drop off or sit and wait. Last time I sat and waited 4 hours for a scheduled repair that was supposed to take 1 hour. I understand it is the poor dealer support in the area I live in, but it seems Genesis of America should actively be assessing their dealers. Simply knowing the amount of loaners available, and concierge services provided would be a start.

 

[rforsyth1]

Customer service is HORRIFIC and bunch of "we will have her get back to you" Totally ghosted after failure of dealership repair. Time for Better Business Bureau complaint

I have been fighting this AC unit that dies after 1 hour of driving (and a sensor issue on display) since June. I bought the car in April.

The AC, I drive for an hour, stops blowing cold and not much flow of pressure either and in fact it sounds like it is clogged in the blower. Gets loud but no output.
Twice I have had Universal Hyundai in Florida look at it and the first time It was happening as I arrived.

They had it for almost a month and replaced the evaporator switch the first time. (Part is $29 on eBay)
That's it.
Get it back, same thing, this time bring it back and after 30 days I call and say "well what is going on" I have heard nothing at all.
They then give the BS line "Tech couldn't duplicate the problem".
I said did he run it for an hour and the rep says "oh he has to do that"?

I made it very clear, and reminded him about the first time bringing it in that he also SAW/FELT IT!
Clearly didn't care.
It is a known issue on the G80 (See Forum link here). 6 pages of it

I then get a text from him saying they are ordering a part THE SAME $30 part!I
I get the car back and AGAIN it dies after 1 hour.

I do NOT want to go back there as this tech cant fix my car and is the ONLY one they let touch Genesis.

I call the National contact number as I have to since June after getting the run around about service by a few Genesis dealers
Now have been totally ghosted by them.
Almost 2 weeks after reporting it not fixed again, 7 calls 3 emails ZERO replies.
Plus 3 months of not having my car out of 7 months!

They say they want to compete with BMW and Mercedes, with customer service like this! No you cant compete I have had both and this does NOT happen at either.
To be honest, not only did I expect no issues being only 29K on a 2019 G80, but to get the run around like I am, I am disgusted!
They are trying to band-Aid this to get past warranty. I haven't had service treatment like this since I bought my last American built car in 1979 Trans Am in shop 46x!! Not 46 days 46 times.at least 100 days lost in that 1 year.
Thank God you could disconnect the odometer in 1 minute back then as you only had a year/12K.
There is a reason I never bought another GM product since and I am regretting big time I didn't go Lexus.

Calling Dealers here in Central Florida, the attitude is horrific. The one in Sanford FL (6 miles from home) says well you can drop it off and "maybe" in 8 days we can run diagnostics on it.
Maybe?
What am I supposed to use for a car?

The we don't care attitude was coming through loud and clear.
Also if they are THAT busy, the choice of car is a BIG mistake.

High end???

No just another Hyundai and not as good as the Sonata Limited I had for 3 years either.

Now off to the BBB to file a complaint.

 

[rforsyth1]

What's your vision for Genesis? The brand... What would you like to see them do? A new car? A new CUV? A new EV? What? High performance? Ultra luxury? What can Genesis do that would make you say, "Wow! I'm proud to be a Genesis owner - and I'm going to remain loyal forever."?

They are ANYTHING but about customers, totally Ghosted when calling district reps and the service is laughable at best.

 

[Husky]

They are ANYTHING but about customers, totally Ghosted when calling district reps and the service is laughable at best.

So true. When my sunroof exploded for no reason, I called immediately and they were great at handing out a case number. Then crickets for days. When I called them to see what they had to say and determine if they were going to help cover it in any way, she literally had just one word for me - NO. There was no discussion or explanation, just NO. "Maybe you don't understand, the answer is NO". Wow!
Very disappointing. Now I just keep my fingers crossed that nothing else breaks, since the dealer's service dept was pretty clueless.

 

[Mrbillz]

What's your vision for Genesis? The brand... What would you like to see them do? A new car? A new CUV? A new EV? What? High performance? Ultra luxury? What can Genesis do that would make you say, "Wow! I'm proud to be a Genesis owner - and I'm going to remain loyal forever."?

Service needs to improve. I took my GV70 electrified to my dealer three (3) times to finally get the radio fixed and it was a simple upgrade/TSB. Obviously during the first two visits they never bother to look. Had excuses such as: technician is at school, and we need to contact Genesis because we've never had that problem before. This whole process was after waiting three (3)weeks for an appointment and then another four (4) weeks to get it fixed. For a luxury brand I expect better.

 

[ras61]

Service needs to improve. I took my GV70 electrified to my dealer three (3) times to finally get the radio fixed and it was a simple upgrade/TSB. Obviously during the first two visits they never bother to look. Had excuses such as: technician is at school, and we need to contact Genesis because we've never had that problem before. This whole process was after waiting three (3)weeks for an appointment and then another four (4) weeks to get it fixed. For a luxury brand I expect better.

I guess Concierge pick-up and a loaner car while they figured it out was not an option, so much for the luxury owner experience