What is your biggest complaint about the Hyundai Genesis?

[OldSpice]

First steering memory failure today at 1303 miles.
I pushed memory one........................nothing
I put in park, shut off car and restarted.......................fixed
Hope this is not going to be a problem

 

[homeofstone]

I had the probelm once with the steering wheel mem. I found that if I always let the wheel complete its cycle before I take the car out of park then I have no problem. I think for some reason if it is taken out of park during the cycle it screws up the mem. Just my opinion though. Now have over 8000 miles on my 2011 Geneis 4.6.

 

[OldSpice]

Freakin car pissed me off today!!!
I drove to work with no sound from speakers, worked last night!!!!
Tried everything while driving, except for shutting car off and re-booting system!!!
Read a few posts on the forum related to “No Sound”
Went out for coffee and sound worked fine!!
I hope I do not start referring to this PITA ‘pain in the ass’ as a POS

 

[homeofstone]

had the no sound/slow boot once about a month ago. I did not turn the car off but I did use the volume/on/off knob by the cd slot and turned the system off by pushing the knob twice then turned it back on and all was ok. It kind of acts like laptops that hang while booting up.

 

[RLREILLY81]

The only issue I have had with no sound is when I am on a blue tooth call and shut off the car before the radio comes back on. Actually it happens quite often where I will be sitting in my driveway end the phone call and turn off the car within seconds. When I come back in I will have no sound but all I have to do is turn the radio off then on and its fine.

 

[ImInPA]

Just bought a 2011 3.8 sedan, Premium/Navigation, and I'll say in certainty that my biggest letdown is the dealership and how they treat their customers. They are in my opinion too structured for the $14K car buyer, and when you put a $35k+ car buyer there he feels out of place.

This sums up my sentiment exactly. The dealers attitude is why I am not driving a Genesis today. I passed on buying a Genesis two years ago, and again just a couple months ago. If anything I think they are worse now than two years ago. Well, I very much enjoyed the Volvo S80 my Hyundai dealership drove me to two years ago, and, I am now enjoying my E-350 Bluetec that they pushed me to even more!!!

Hyundai, if you are listening, is it too much to ask to simply not be treated like an idiot? I don't care about the lattes and recliner chairs in the service department. I just want to be treated as though you understand that: 1) I have bought cars before; and 2) I want to have some inclination that you care about getting my business. Nothing too tricky, but, it sure seems to be an elusive concept to Hyundai.

Please understand that this is based soley on my personal experience and only with the dealer in my area. I know that some of you are happy with your dealers. Hyundai just needs to figure out how to take those good dealers and spread the love around a bit.

 

[dg_moore]

This sums up my sentiment exactly. The dealers attitude is why I am not driving a Genesis today. I passed on buying a Genesis two years ago, and again just a couple months ago. If anything I think they are worse now than two years ago. Well, I very much enjoyed the Volvo S80 my Hyundai dealership drove me to two years ago, and, I am now enjoying my E-350 Bluetec that they pushed me to even more!!!

Hyundai, if you are listening, is it too much to ask to simply not be treated like an idiot? I don't care about the lattes and recliner chairs in the service department. I just want to be treated as though you understand that: 1) I have bought cars before; and 2) I want to have some inclination that you care about getting my business. Nothing too tricky, but, it sure seems to be an elusive concept to Hyundai.

Please understand that this is based soley on my personal experience and only with the dealer in my area. I know that some of you are happy with your dealers. Hyundai just needs to figure out how to take those good dealers and spread the love around a bit.

I agree with you - I'm completely happy with my dealer, but I know there are other dealers out there that are not up to par. Most franchises/chains have standards that they must meet, and they are monitored by inspectors - often anonymous - at regular intervals. If Hyundai has such a program it doesn't appear to be very effective.

 

[SeismicGuy]

As a potential future Genesis owner, I suspect the complaint voiced in marcmandel's post . . . They are in my opinion too structured for the $14K car buyer, and when you put a $35k+ car buyer there he feels out of place . . . . probably stems from the decision to have so broad a price-point line under one roof. Hyundai (at least here in the US) pretty much started out as budget boxes. This is not too different from years ago when Honda, Toyota, Nissan started their operations here. However, when those marques figured that it was time to go upscale, they spun off Acura, Lexus, and Infiniti respectively. Those dealership experiences are very different from their parent models since this is part of the upscale spin-offs establishing a different identity from the parent manufacturer.

I believe that if one is looking for an upscale car in the $30K+ price range, they do not want to be in a dealership that is also selling $10K cars. In my opinion Hyundai should have spun off a totally separate division for the upscale models (as did Honda, Toyota, and Nissan).


Doug

 

[dg_moore]

Would you like to pay an extra 10-20 K for the same car just so you could walk into a fancier dealership? Not me, thanks...

 

[OldSpice]

I believe that if one is looking for an upscale car in the $30K+ price range, they do not want to be in a dealership that is also selling $10K cars. In my opinion Hyundai should have spun off a totally separate division for the upscale models (as did Honda, Toyota, and Nissan). Doug

Then again, if one wants a car that competes respectively with BMW, Mercedes and alike, for a fraction of the price one must take the good with the bad. A separate dealership will definitely cost the bottom line, I’ll suffer a little if I have to!

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[SeismicGuy]

Then again, if one wants a car that competes respectively with BMW, Mercedes and alike, for a fraction of the price one must take the good with the bad. A separate dealership will definitely cost the bottom line, I’ll suffer a little if I have to!

The main point being that you can't have your cake and eat it too. The greatest success for Acura/Lexus/Infiniti has come as more time passes from when they initially disconnected from the parent. During the first few years of Lexus it was not uncommon to hear it being compared to a gussied-up Camry, even from sources like Consumer Reports. Even though the current ES350 is still really a gussied-up Camry, it is less common to here this. Moreover, the precise reason our best friends keep buy the ES (1992, 1999, 2005) is the dealer experience. When they go in for servicing, they are treated like royalty. They have also gotten upgrades or changes (e.g., Lexus voluntarily replaced the tires on one the ES they had since Lexus was not happy with the ride/performance). This type of owner-experience attention is what owners appreciate if they are going the extra bucks for an upscale car.

Doug

 

[Cut-Throat]

The main point being that you can't have your cake and eat it too. The greatest success for Acura/Lexus/Infiniti has come as more time passes from when they initially disconnected from the parent. During the first few years of Lexus it was not uncommon to hear it being compared to a gussied-up Camry, even from sources like Consumer Reports. Even though the current ES350 is still really a gussied-up Camry, it is less common to here this. Moreover, the precise reason our best friends keep buy the ES (1992, 1999, 2005) is the dealer experience. When they go in for servicing, they are treated like royalty. They have also gotten upgrades or changes (e.g., Lexus voluntarily replaced the tires on one the ES they had since Lexus was not happy with the ride/performance). This type of owner-experience attention is what owners appreciate if they are going the extra bucks for an upscale car.

Doug

I currently own a Lexus and previously owned another 2 of them. 2 GS's and an ES. The main reason I bought Lexus was reliability. Never visiting a dealer is my preference. - If I never have to visit my Hyundai dealer, the Genesis will be the perfect car.

 

[ImInPA]

The main point being that you can't have your cake and eat it too.

I respectufully disagree. Lexus' success is derived soley on the fact that they gave you the cake and let you eat it too. In fact, the sales experience at BMW and Mercedes Benz was no different than a Chevy dealer prior to Lexus, maybe even worse.

 

[SeismicGuy]

The individual dealer is probably what makes the difference. The first "upscale" car I bought new from a dealer was a 1986 BMW. Going to the dealer for servicing was nothing special except that they had a problem fixing something without breaking something else. The next new car was in 1990 when we bought a Maxima. As I recall the experiences going in for servicing were generally pretty good. But in 1992 our friends bought their first Lexus and they were bowled over by the dealer experience and kept raving about it. Things like free coffee and donuts in a nice waiting area and attentiveness by the service reps as well as Lexus generally treating them like they mattered.

My next new car dealership experience was in 1995 when I bought a new Corvette. The particular dealer I went to for servicing was pretty basic in terms of customer experience--pretty shabby waiting room, etc. In 2000 we bought a new Acura TL and that particular dealer was more like Lexus--nice waiting room, good personal attention, free coffee/donuts, etc. These was an obvious difference bringing the Chevy in for service versus the Acura.

I have yet to visit a Hyundai dealer locally and keep meaning to do so. I believe the nearest dealership is a dealer that also has nearby BMW and Mercedes outlets, and there are other upscale marque dealerships within a few blocks. They are a smart multiple-marque outlet and I am willing to bet their Hyundai shop tries to emulate the Lexus experience, but I need to find the time to visit.


Doug

 

[Cut-Throat]

The individual dealer is probably what makes the difference. The first "upscale" car I bought new from a dealer was a 1986 BMW. Going to the dealer for servicing was nothing special except that they had a problem fixing something without breaking something else. The next new car was in 1990 when we bought a Maxima. As I recall the experiences going in for servicing were generally pretty good. But in 1992 our friends bought their first Lexus and they were bowled over by the dealer experience and kept raving about it. Things like free coffee and donuts in a nice waiting area and attentiveness by the service reps as well as Lexus generally treating them like they mattered.

My next new car dealership experience was in 1995 when I bought a new Corvette. The particular dealer I went to for servicing was pretty basic in terms of customer experience--pretty shabby waiting room, etc. In 2000 we bought a new Acura TL and that particular dealer was more like Lexus--nice waiting room, good personal attention, free coffee/donuts, etc. These was an obvious difference bringing the Chevy in for service versus the Acura.

I have yet to visit a Hyundai dealer locally and keep meaning to do so. I believe the nearest dealership is a dealer that also has nearby BMW and Mercedes outlets, and there are other upscale marque dealerships within a few blocks. They are a smart multiple-marque outlet and I am willing to bet their Hyundai shop tries to emulate the Lexus experience, but I need to find the time to visit.


Doug

Doug,

You need to buy a Lexus. - They have the best dealerships on the planet!

I like my Genesis better than my Lexus, but the Lexus dealership is far better than my Hyundai one.

 

[SeismicGuy]

Doug,

You need to buy a Lexus. - They have the best dealerships on the planet!

I like my Genesis better than my Lexus, but the Lexus dealership is far better than my Hyundai one.

Lexus is the no-brainer obvious go-to choice for folks that do not get all that excited about driving. I have always found the styling pretty "safe" and boring, the drivetrain is not all that exciting, the interiors are nice, nothing really cutting edge that would make someone take notice. At least this is the case for the model that I would bet provides the bulk of their sales--the ES series. I cannot imagine an ES owner having a passion for their automobile. They are cars that are pleasant to look at but not remarkable, comfortable to drive but not thrilling, and hugely reliable with decent resale. In the case of our friends, the passion is more about the servicing and treatment they have gotten from Lexus and the local dealer.

Doug

 

[dg_moore]

We are talking about a repair shop, right? I've been visiting car repair facilities since 1959 - dealers and independent - and have only three expectations: that I go as seldom as possible, that the visits are as short as possible, and that they take care of what needs to be taken care of.

As long as those expectations are met, I could care less about what the place looks like. If I want fancy I can go to a nice restaurant. Fancy costs money, so fancy makes your car cost more. If you want to pay more for a car that is no better than - and quite possibly not as good as - the Genesis for the sake of being fawned over by employees whose function is to do that, then be my guest.

 

[kras6000]

Don't buy

Terrible Car / Forgettable experience

After almost decades of owning premium / luxury cars, I made the regrettable decision to buy a Hyundai. All my friends and family were skeptical. I have spent the past several months working with dealers and HMA Consumer Affairs to address the problems. Every time they tell me they DO NOT see the problems. Is anyone else having these problems? The whole experience has been extremely disappointing.

1. Rattling / grinding sound: This is mostly when driving at lower gears (0-40mph). The rattling becomes faint when the car is in cruise mode.

2. Jerky transmission: the car jumps a gear very often while accelerating and decelerating

3. Squeaking / cranking sound from the rear seat when driving over a rough / bumpy road. Sometimes the noise is so loud, I am worried something may fall off.

4. Loud rumbling noise when starting the car first thing in the morning

5. Vibrations while driving, this got progressively worse and I noticed the passenger seat shaking back and forth.

6. The horizontal defog elements on rear wind screen give a hazy view at night

7. Tires have worn off at less than 30k miles.

8. The cabin lights flicker when switched ON or the door is opened.

9. Cruise control function has failed.

 

[OldSpice]

Re: Don't buy

Terrible Car / Forgettable experience

After almost decades of owning premium / luxury cars, I made the regrettable decision to buy a Hyundai. All my friends and family were skeptical. I have spent the past several months working with dealers and HMA Consumer Affairs to address the problems. Every time they tell me they DO NOT see the problems. Is anyone else having these problems? The whole experience has been extremely disappointing.

1. Rattling / grinding sound: This is mostly when driving at lower gears (0-40mph). The rattling becomes faint when the car is in cruise mode.

2. Jerky transmission: the car jumps a gear very often while accelerating and decelerating

3. Squeaking / cranking sound from the rear seat when driving over a rough / bumpy road. Sometimes the noise is so loud, I am worried something may fall off.

4. Loud rumbling noise when starting the car first thing in the morning

5. Vibrations while driving, this got progressively worse and I noticed the passenger seat shaking back and forth.

6. The horizontal defog elements on rear wind screen give a hazy view at night

7. Tires have worn off at less than 30k miles.

8. The cabin lights flicker when switched ON or the door is opened.

9. Cruise control function has failed.

Only thing I found to be true here is rear window is hazy/blurry at night
Did not try to clean it yet, I thought it was from Simoniz crap

 

[Cut-Throat]

Re: Don't buy

Terrible Car / Forgettable experience

After almost decades of owning premium / luxury cars,

I would be interested in what vehicles you owned in the past. Years, Makes and Models.

The only car that I have owned that was on par with my 2011 4.6 Genesis was my 1999 Lexus GS300.

German cars - Forget it!